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complaints procedure
The easiest and quickest way to resolve any issues in the first instance is to contact the product services areas directly on one of the telephone numbers listed below. You can also write to us if you prefer at one of the addresses below.
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Borrowing |
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Loans
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0800 096 0543
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Customer Relations, Dundas House, Viking Way, Rosyth Europarc, Rosyth KY11 2UU
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Mortgages
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0800 838 295
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Customer Relations, Dundas House, Viking Way, Rosyth Europarc, Rosyth KY11 2UU
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Car Purchase
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0800 096 0526
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Sainsburys Bank Car Purchase Scheme, Thistle House, City Road, Chester CH88 3AN
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Savings |
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IASA, DSA & FRSA
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0500 40 50 60
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Customer Relations, Dundas House, Viking Way, Rosyth Europarc, Rosyth, KY11 2UU
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Internet Saver
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0845 850 0092
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Customer Relations, Dundas House, Viking Way, Rosyth Europarc, Rosyth, KY11 2UU
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Insuring |
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Car Insurance
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0845 608 6034
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Sainsburys Car Insurance, The Observatory, Reigate, Surrey RH2 0SG
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Travel Insurance
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0870 060 0190
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Sainsburys Travel Insurance, 1 Drake Circus, Plymouth, PL1 1QH
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Home Insurance
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0845 850 550
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Sainsburys Home Insurance, Halifax General Insurance Services Ltd, Trinity Road, Halifax HX1 2RG
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Pet Insurance
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0800 0 56 57 58
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Sainsburys Pet Insurance, Freepost BM4396, Birmingham B2 5BR
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Life Insurance
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08700 10 40 80
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Sainsburys Life Insurance, Legal & General Assurance Society, 2 Montefiore Road, Hove, East Sussex BN3 1SE
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Credit Cards |
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All Credit Card
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08701 542 543
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Customer Relations, Dundas House, Viking Way, Rosyth Europarc, Rosyth, KY11 2UU
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If you wish to e-mail us then use our online form, and remember to supply your full name, address, postcode and phone number.
We are committed to resolving your complaints through our internal procedures however, we understand that we may not always agree on the final outcome and in these cases, you have the right to refer your complaint to the Financial Ombudsman Service.
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
Telephone: 0845 080 1800
Financial Ombudsman website
We welcome your feedback, by letting us know your concerns and comments we can continually improve our products and services.
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