customer complaints policy

Sainsbury’s Bank strives to consistently provide all our customers with the highest standard of product and services. We understand that things don’t always go to plan and there will be times when we will fail to live up to your expectations. When this happens, we want you to tell us and we will do our very best to put things right, as quickly as possible and to your satisfaction.

We hope to resolve issues as soon as we’ve been made aware of them however, if you feel we have not achieved this, we have clear and simple procedures in place to ensure your case is handled fairly, sensitively and in line with requirements set by the Financial Services Authority. We will also try to ensure that we fix the root cause of problems so that we don’t make similar mistakes again.

Sainsbury’s Bank is a member of the Financial Ombudsman Services who are impartial adjudicators and are there to resolve complaints or disputes in the event that we are unable to reach a satisfactory outcome. As a member, the bank has agreed to accept the awards and decisions made by the Financial Ombudsman Services.

next : our complaints procedure

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