We are always working hard to tackle fraud so with a Sainsbury's Bank credit card you'll get extra protection against fraud with our:
chip and PIN
why do I need a PIN?
If you want to use your credit card you may not be able to sign for purchases at some retailers and will be asked to enter your PIN which will help combat fraud.
what if I don't know my PIN?
If you don't know or have forgotten your PIN call us on 08701 542 543* and we'll send you a new one within four working days.
can I use Chip and PIN abroad?
Chip and PIN is being introduced in several countries and you will need to know it to make purchases. In countries where Chip and PIN has yet to be introduced you will be asked to sign a receipt to confirm the purchase. For extra security when you go abroad call us on 08701 542 543* to advise us that you are out of the country so we can monitor your card for foreign transactions.
what if I have a disability that prevents me from using a PIN?
If you have a disability that makes it difficult for you to use or remember a PIN you can request a Chip signature card. Please call us on 08701 542 543*.
We strongly advise that you never write down or tell anyone your credit card PIN. Also you should never give your card or card number to anyone unless giving payment details. If you think anyone is using your card without your permission, call us immediately on 0845 300 0344*.
fraud monitoring service
If we see unusual transactions appearing on your card and become suspicious that someone is using your card or card details without your knowledge, we'll call you as soon as possible to check whether the recent expenditures were made by you. Please note this call may be automated.
If a payment appears on my statement that I did not authorise, what should I do?
Call us straight away on 08701 542 543*
What happens if my card is lost or stolen when I'm on holiday?
Call 0845 300 0344* from the UK or 00 44 131 549 8040* from abroad.
We'll do our best to send you an emergency replacement card, and an emergency cash advance of up to US $1000 or the local currency equivalent within 48 hours.
free online guarantee
If a transaction using your details has been carried out on the Internet without your knowledge or consent, we provide a free online guarantee to safeguard against malicious card use.
PrivacyGuardTM
Get the expert advice and support you need if you become a victim of identity fraud
- Monitor your credit report
- Receive credit alerts
- Identity Theft Insurance Protection up to £10,000
- Advice and support from a 'victim of fraud' team
Sainsbury's Bank secure
shopping on the web has never been safer
Now you can shop online with complete confidence and peace of mind thanks to Sainsbury's Bank Secure. Part of the global 'Verified by Visa' and 'Mastercard Secure' programmes, this service ensures that only you can use your credit card to make purchases on the internet.
what it does for you
You'll be able to shop online safely, using any computer, any time and anywhere. Sainsbury's Bank Secure ensures that no one else will be able to use your card online. You'll also have access to a 'Personal Account Manager' website, where you can check details of your Sainsbury's Bank Secure transactions.
how it works
Enrol for Sainsbury's Bank Secure online and choose your own unique personal password. Every time you use your card for online purchases with participating companies, you'll be asked to confirm the purchase by entering your password on a secure and completely confidential pop up screen.
how much does it cost
Here's the really good news. The Sainsbury's Bank Secure service is free, so make sure you enrol - it's quick and easy.
If you have a Sainsbury's Bank Visa credit card click here or if you have a Sainsbury's Bank MasterCard credit card click here
* Telephone calls may be recorded for security purposes and monitored under our quality control procedures.
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