How often will I need to pay my bill?
Once a month after you've received your statement. You can choose to pay the minimum payment due or any other amount you want – up to the full balance.
What is the minimum payment?
2.25% of your outstanding balance or £5 (or the full amount if less than £5) - whichever is greater.
How can I make a payment?
There are 5 different ways:
- Post the slip at the bottom of your statement along with a cheque
- Take your slip and a cheque to any UK bank (some banks may charge a fee)
- Call our telephone banking centre on 08701 542 543*
- Arrange to have your minimum payment, or the full amount of your balance direct debited from your bank account
- Pay using online servicing
Please note that at the moment your payment cannot be made using the Faster Payment Service (FPS).
If I change my mind about something I've bought, can I stop the payment?
Your credit card guarantees your payment, so we can't stop an authorised transaction that's been made in a shop, over the phone or on the Internet. You might be entitled to a refund from the shop, but you will need to contact them direct.
How can I change the details for my Direct Debit?
Simply call us on 08701 542 543* and we'll send you a new form to complete.
* Telephone calls may be recorded for security purposes and monitored under our quality control procedures.
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