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Questions
- When do my points get added to my Nectar account?
- How do I earn a week's free shopping?
- What happens if I don’t have my Nectar card when I'm taking out an account/policy?
- Why didn't I earn double points on all my Christmas shopping at Sainsbury's?
- Is there a cap on points on my credit card?
- How do I know what points I’ve earned?
- I haven’t got all the points I expected. What do I do?
- I've got more points than I expected. Why?
- I want to change the Nectar account I'm earning points on. How do I do it?
- Do I need to pay with my credit card to earn points?
- Can I collect double points on my petrol?
- If I've reached the monthly cap on points, will I still get my regular points for my shopping?
- How many points has my Home Insurance policy earned me?
- I was earning points but seem to have stopped. Why?
- Is there anything in Sainsbury's which is excluded from the double points offer?
- I have 2 pets insured with you. Why don’t I get two sets of points on my Nectar card?
- Can I earn triple points if I take two of the products that are in your offer?
- I've lost my Nectar card/my Nectar card was stolen. How do I get a new one?
- How do I find out my points balance?
- Where can I find out more about the offer?
- I already have a Sainsbury's Pet Insurance policy. Will I get double points?
- I don’t own my property, so only need Contents Insurance. Can I qualify for the offer?
- I’ve moved house and updated my Home Insurance policy. Will I still receive points?
- Can I take money out of my Savings account?
- Can I earn points on my current Sainsbury's insurance policy?
- Can I earn points on my current savings account?
- Can I earn points on my current Sainsbury's Credit Card?
- Can I earn points on my current Sainsbury's Loan?
Answers
When do my points get added to my Nectar account?
Your base points from Sainsbury's will be added to your Nectar account as before.
The matching points earned as a result of your insurance policy, Loan or savings account will be calculated on the last business day of each month and we will add them to your Nectar account by the 10th of the following month. Points earned on your Credit Card will be added to your Nectar account shortly after your Credit Card statement date.
How do I earn a week's free shopping?
If you take out one of the financial products in our double Nectar points promotion and do your weekly shopping in Sainsbury's, then the combined Nectar points you earn could pay for one week's free shopping each year. For example, if you spend £49 a week in Sainsbury's and swipe your Nectar card, you'll earn 98 points. If you have one of the financial products in our promotion, we'll match this by adding another 98 points to the monthly bonus we give you. This means your shop has earned you a total of 196 points. Over 52 weeks, you'll earn a total of 10,192 Nectar points this way. When you have collected 10,000 points, you can redeem them for £50 worth of groceries – that's your weekly shop for free, plus a bar of chocolate for you!
What happens if I don’t have my Nectar card when I'm taking out an account/policy?
I'm sorry but in most cases you can't take part in the offer. You must have your Nectar card number ready when you call to take out any of the products. The only exception is Credit Card where you can add your Nectar Card number later by calling Credit Card Customer Services on the number shown on the Contact Us tab above. You will not, however, earn points on your Credit Card spend until you have nominated a Nectar Card.
Why didn't I earn double points on all my Christmas shopping at Sainsbury's?
It may be one of a few reasons:
Is there a cap on points on my credit card?
No there's no limit to the amount of points you can earn.
How do I know what points I’ve earned?
You can check your points on nectar.com or your Nectar statement. You can also see how many points you've earned on your Credit Card on your monthly credit card statement. Remember, we calculate your points on the last business day of the month for Insurances, Loans and savings accounts and add them to your Nectar account by the 10th of the following month. Points from your credit card will be added shortly after your statement date.
I haven’t got all the points I expected. What do I do?
Check that you haven't exceeded the monthly maximum of 2,500 bonus points per product (remembering that there is no maximum on your Credit Card). Then check how you've earned your points – we don’t match points earned with Sainsbury's Energy, Telecoms, Digital, Bank, Diets and all other Sainsbury's services, and we don’t match bonus points. With our Credit Card, however, you also earn 1 point for every £5 you spend on your card outside Sainsbury's. Then, if everything else is fine, call the area you got your last product from on the number shown on the Contact Us tab above.
I've got more points than I expected. Why?
It's likely that you have more that one Sainsbury's Finance product in our double Nectar points offer.
I want to change the Nectar account I'm earning points on. How do I do it?
You'll need to contact the area you got your product from on the number shown on the Contact Us tab above. If you have more than 1 product, you must call each area separately.
Do I need to pay with my credit card to earn points?
If you have a Sainsbury's Credit Card from this offer then yes. You'll also need to use your Nectar card every time you shop.
Can I collect double points on my petrol?
Yes, but remember that points are earned on petrol at 1 point per litre and we'll match this rate, except on Credit Cards, where we'll give you 2 points per £1 spent.
If I've reached the monthly cap on bonus points, will I still get my regular points for my shopping?
Yes. Sainsbury's Finance will stop matching your points when you reach the monthly maximum, but you'll continue to earn points at the till as usual. Please note, however, that there is no monthly maximum for spend on your credit card.
How many points has my Home Insurance policy earned me?
We will have matched the base points you earned on your Sainsbury's shopping for the month, up to a maximum of 2,500 points.
I was earning points but seem to have stopped. Why?
Here are a few things to consider:
If the answer to any of these questions is 'yes', we will have stopped your points. Please call us on the number shown on the Contact Us tab above if you need more help.
Is there anything in Sainsbury's which is excluded from the double points offer?
We only match the base points you earn on your Sainsbury's purchases, so anything you would not normally earn points on will be excluded from this offer – see sainsburys.co.uk/nectar for more details. In addition, we will not match bonus point offers, nor points earned with Sainsbury's Energy, Telecoms, Digital, Bank, Diets and all other Sainsbury's services.
I have 2 pets insured with you. Why don’t I get two sets of points on my Nectar card?
We only award points for the first account/policy of each type of product.
Can I earn triple points if I take two of the products that are in your offer?
Yes – provided they are different products (e.g. a Home Insurance policy and a Pet Insurance policy, or a Credit Card and a Life Insurance policy). So if, for example, you earn 100 points in Sainsbury's in a month and have a qualifying Car Insurance policy and a qualifying Loan, we'll award you 100 bonus points because of the Car Insurance policy and a further 100 points for the Loan – a total of 300 points!
I've lost my Nectar card/my Nectar card was stolen. How do I get a new one?
You can call the Nectar Helpline on 0844 811 0 811* or go online to nectar.com
How do I find out my points balance?
You can go online to sainsburys.co.uk/nectar or nectar.com. Your current balance will also be shown at the bottom of your till receipt when you shop in your usual Sainsbury's store.
Where can I find out more about the offer?
You can go to sainsburysfinance.co.uk/doublenectar, or pick up leaflets in store.
I already have a Sainsbury's Pet Insurance policy. Will I get double points?
I'm sorry, the offer is only available to customers taking out new qualifying accounts/policies during the offer period. However, if you take out one of the other products in the offer, you will qualify for double points on it.
I don’t own my property, so only need Contents Insurance. Can I qualify for the offer?
I'm sorry, you need to have both buildings and contents cover to qualify for this offer.
I’ve moved house and updated my Home Insurance policy. Will I still receive points?
Yes, we won't cancel your policy, we'll just amend the one you have.
Can I take money out of my Savings account?
Of course, but remember we'll stop paying points if your balance falls below £5,000.
Can I earn points on my current Sainsbury's Insurance policy?
I'm sorry, this offer is only open to new policy/account holders. You can, however, still apply for one of the other qualifying products.
Can I earn points on my current savings account?
I'm sorry, this offer is only open to available from time to time on selected account types to new account holders. Click on the Savings link on the left to view our current offers. You can, however, still apply for one of the other qualifying products.
Can I earn points on my current Sainsbury's Credit Card?
If you are already earning points, you will continue to do so at the same rate. If you don't have this type of credit card and you are interested in applying for one, please call us on 0800 434 6346*, explaining you're an existing customer, and we'll let you know the options available to you.
Can I earn points on my current Sainsbury's Loan?
I'm sorry, this offer is only open to customers taking out a new qualifying loan. You can, however, still apply for one of the other qualifying products.
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