Pet Insurance
Customer Support
Provided by AXA Insurance UK plc

Make a claim

If your policy started after 2nd September 2013 — policy numbers starting with SBNB or SBTF — visit the customer support section here.

How to make a claim

Before you make a claim, check your policy to make sure you’re covered for what has happened, then:

  • Download a pet insurance claim form.
  • Fill in the form and send it to us as soon as possible
  • We'll assess your claim and send you a cheque as soon as it’s approved

Send your completed form to:
Sainsbury’s Pet Claims Department
1000 Lakeside North Harbour
Western Road
Portsmouth
PO6 3FA 

If you want us to send a form to you, call 0800 533 5912. We’re open Monday to Friday 8am-8pm and 9am-2pm on Saturdays. There’s also an automated, 24 hour notification service.

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