Pet Insurance
Customer Support
Provided by AXA Insurance UK plc

Make a claim

Polices taken out before 2nd September 2013

What you need to make a claim

  • Check your policy to make sure you are covered for what has happened
  • Download the claim form below, or alternatively call us on 0800 533 5912 to request a form, our notification lines are open 8am - 8pm, Mon-Fri, 9am - 2pm, Sat 9am to 2pm & closed Sun. We also have an automated, 24 hour notification service available
  • Fill in the claim form as soon as possible and send it to us
  • We'll assess your claim and send a cheque as soon as it is approved

Download claim form

Download and print the pet insurance claim form new window [PDF 83KB]   

You can download this document with Adobe Acrobat. Get Adobe Reader new window.

If your policy commenced after 2nd September 2013, which means your policy number starts with either SBNB or SBTF please visit the customer support section here.

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