Make a claim
Polices taken out before 2nd September 2013
What you need to make a claim
- Check your policy to make sure you are covered for what has happened
- Download the claim form below, or alternatively call us on 0800 533 5912 to request a form, our notification lines are open 8am - 8pm, Mon-Fri, 9am - 2pm, Sat 9am to 2pm & closed Sun. We also have an automated, 24 hour notification service available
- Fill in the claim form as soon as possible and send it to us
- We'll assess your claim and send a cheque as soon as it is approved
Download claim form
Download and print the pet insurance claim form [PDF 83KB]
You can download this document with Adobe Acrobat. Get Adobe Reader .
If your policy commenced after 2nd September 2013, which means your policy number starts with either SBNB or SBTF please visit the customer support section here.