This section of the website relates to policies taken out or renewed before 1st June 2011 and underwritten by esure Services Limited. If you have any queries with a policy taken out or renewed before 1st June 2011 please call Customer Service on 0845 608 6034 or Claims on 0845 608 6038.

Car insurance that goes the extra mile

Sainsbury's comprehensive Car Insurance covers you in the following ways:

• 24-hour accident recovery helpline, because accidents can happen at anytime
• Up to £1,000 road rage cover providing compensation and access to counselling if you or your family are victims of road rage
• Up to £400 for hotel accommodation for you and your passengers if your car is immobilised in an accident when you’re away from home
• Up to £200 shopping cover in case your Sainsbury's shopping gets damaged in an accident
• 5 year repair guarantee on work carried out by esure recommended repairers*
• Courtesy car included as standard when work is carried out by esure recommended repairers
• Up to £500 stolen car key cover, we’ll replace your keys and locks if the person who has your keys knows the identity or location of your car
• NCD protection against vandalism and malicious damage^†
• Uninsured-driver protection - keep your no claim discount when claiming after an accident that isn't your fault involving an identified, uninsured driver. Terms and conditions apply

We can also cover you for the following for an extra premium:

• No claim discount protection for the life of your policy** so you don't lose it regardless of the number of claims
• Breakdown assistance through Green Flag so you don't find yourself stranded
• Motoring legal protection, so we look after recovering your Uninsured costs from an accident that is not your fault

What to do if you have an accident

Take a few minutes to read through this handy checklist. If you're ever involved in an accident, this list will help you when you come to make your claim.

Don't drive away

• You must stop if any other person or animal has been hurt or if there is any other damage.

Ask for contact details

• Get names, addresses and phone numbers of any drivers, passengers or pedestrians involved, and any witnesses.

Ask for insurance details

• Ask the other drivers involved for their insurance company and policy numbers. They are obliged to supply these under the Road Traffic Act.

Check other people invloved

• Check how many people are in the other vehicles involved and are there any injuries.

Call the police

• Call the police if anyone is hurt or the other driver leaves without giving their details.

Make a diagram of the accident scene

• Note the position of the vehicles involved before and after the accident.
• Note speeds, distances, road layout, road signs and any obstructions to drivers' views.
• Note where witnesses were standing.

Have your Certificate of Motor Insurance ready

• The police may ask for this if there is any damage.

Never admit blame or liability

• Never offer to make a payment for any damage.
• Tell us if other people involved accept liability.

Report the accident

• Call our insurance claims hotline on 0845 608 6038, as soon as possible, even if you do not intend to claim damages. Our team are available 8am-8pm, Monday to Friday and 9am-5pm on a Saturday. There is also an out of hours service, on this number, to secure or remove vehicles in an emergency.

For claims correspondence contact:

Sainsbury's Car Insurance
The Equinox
19 Cadogen Street
Glasgow
G2 6QQ

 

More information

Please read our Privacy and Security Information.

For more information about making a claim, please download our Claims FAQs document.

Download PDF (PDF 154kb)

 

Please note: The document will launch in a new browser window and they may take some time to download.

To read the document with a screen reader, visit the Access Adobe website. Or use Adobe’s online conversion tool for pdfs.

Automatic renewal for Direct Debit customers

Before the renewal date of your policy, we will provide you with details of the terms on which your policy may be renewed and any changes to the policy cover. We will also tell you what you need to do to renew your policy.

If you pay your premium by direct debit, your policy will automatically be renewed on these terms.

If you pay your premium by credit/debit card, we may automatically renew your policy using the payment details you have given us. Your renewal documents will tell you whether we are able to renew your policy on this basis.

In the event that you do not wish to renew your policy you should tell us before the renewal date. If you do not tell us and your policy is renewed, we will continue to make deductions from your bank account if you pay by direct debit or if you pay by a single annual credit/debit card payment, we may deduct the full new annual premium from your credit/debit card.

If you wish to change your method of payment or payment details, please contact us prior to your renewal date to arrange this.

If we are unable to offer you a policy we will let you know and you may be provided with details of the terms (including any changes to existing terms) on which your cover will continue via another insurer. By taking out this policy you agree that your data may be used to allow an alternative insurer to provide you with these terms before your existing policy expires.

If you pay your premium by direct debit and your insurer changes at renewal, your policy will automatically be renewed by the alternative insurer.

If you Pay your premium by credit/debit card, they may automatically renew your policy using the payment details you have given us.  Full details of how to renew your policy will be contained within your policy documents.

In the event that you do not wish to renew your policy with the alternative insurer, you should tell them before the renewal date. If you do not tell them and your policy is renewed, they will continue to make deductions from your bank account if you pay by direct debit or if you pay by a single annual credit/debit card payment, they may deduct the full new annual premium from your credit/debit card.

If you wish to change your method of payment or payment details, you will need to contact the alternative insurer prior to your renewal date to arrange this.

If your circumstances change

Please let us know as soon as possible if:

• You make changes to your car that improve its value, performance or attractiveness to thieves.
• You change your car.
• You want to use your car for a purpose not included in your schedule.
• You become aware of any medical or physical condition of any driver named on the policy which may affect their ability to drive.
• You or any other driver named on the policy are convicted of a motoring offence, other than fixed penalty parking offences.
• You or any other named in the policy are convicted of any offence relating to fraud, arson or dishonesty.
• You change the address at which you normally keep your car.
• You or any other driver named in the policy change their occupation.
• You change your annual mileage.
• You or any other driver covered by your policy cease to be a permanent UK resident.
• You or any other driver covered by your policy have a car insurance policy cancelled, made void or refused or had a renewal refused.

We may then reassess your cover and premium. If you do not tell us about any relevant changes, we may reject or reduce any claim or treat you as being uninsured.

We may charge an administration fee of £26.00 for any changes you make to your policy details during the period of cover. This is shown in your policy schedule.

If you'd like to cancel your insurance policy

If your insurance policy no longer meets your needs or if you're unhappy with the cover provided by your policy, please call us on 0845 608 6034 to discuss your options.

Your cancellation rights are described in your policy booklet. A cancellation fee of £55.00 may be applicable. This is shown in your policy schedule.

Customer Care

View details of our customer care policy here.

See your policy online

You can download and print your Policy Summary (PDF 263KB) and Booklet with Adobe Acrobat. Get Adobe Reader.
    

Policy documents

Policies taken out or renewed from 6 March 2011 (PDF 311KB)

Policies taken out or renewed between 6 June 2010 and 5 March 2011  (PDF 184KB)

Policies taken out or renewed between 8 March 2010 and 5 June 2010 (PDF 184KB)
 
Please note: your policy documents will open in a new browser window and may take some time to download depending on your internet connection.

Sainsbury's Car Insurance Terms and conditions

Click on one of the links below or scroll down to view all information.

Conditions of Use

• Definitions
• This site is for private individuals only
• Printing copying and saving
• Our Intellectual Property Rights
• Availability and content of this site
• Links and third party information
• Quotations and Premiums
• Jurisdiction

 
Compensation arrangements
  
Companies operating on this site

 
Conditions of Use

Please read the following information carefully as it shall govern your use of these web pages.
 
By using the quote and buy web pages you hereby agree to these Conditions of Use in force at that time. If you do not wish to be bound by the conditions of use, you may not use the site to obtain a quote or buy car insurance.
 
If you apply for any Sainsbury’s Car Insurance detailed on the site, these Conditions of Use should be read in conjunction with the terms and conditions relating to car insurance and, in the event of any contradiction between these Conditions of Use and the Terms and Conditions, the latter shall prevail.
 
The information and descriptions on the site do not necessarily represent complete descriptions of all terms, conditions and exclusions and the precise cover provided (as applicable) shall be included in the schedule of cover, policy documents and/or conditions of purchase issued to you.
 
For more information on data protection including the use of your personal information, please click below:
 
Sainsbury’s Car Insurance Privacy and Security

 

Definitions

On this site "esure" and "we" mean: esure Services Limited (trading as Sainsbury’s Car Insurance) and esure Insurance Limited (the insurer). "You" and "my" mean the user of this site.

 

This site is for private individuals only

The information on this site is directed at residents of England, Scotland, Wales and the Isle of Man only. We are unable to insure cars in Northern Ireland or the Channel Islands. The services described in this site are available to private individuals for their use only. You are not permitted to use this site or to copy any material from the site for any commercial purpose.
 
You must ensure that the details you give to us while using this site are correct.

 

Printing, copying and saving

You may copy for your own personal use any part of the site but otherwise you aren't allowed to copy parts or all of this site (either on paper or by copying to disk). If you want to retrieve a quote, then you must save it.

 

Our Intellectual Property Rights

The owner of these web pages is esure Services Limited. The copyright and other Intellectual Property Rights in this site are owned by esure Services Limited or by a third party that has given us permission to use them. You acknowledge that damages may not be an adequate remedy for any infringement of our Intellectual Property Rights and that we shall be entitled to the remedies of injunction, specific performance and other equitable relief for any threatened or actual breach of our Intellectual Property Rights by you and that no proof of special damages shall be necessary for the enforcement of these rights.

 

Availability and content of this site

Whilst we take care to ensure that the information contained in this website is accurate and up-to-date, esure gives you no promises, representations or warranties about the accuracy, completeness, reliability or suitability of any information on the site.
 
We'll change the site content from time to time. If we do this, then your continued use of the site will be deemed to be acceptance of the change. However, in relation to insurance products, we won't change the terms and conditions that apply to your policy during the term of your policy, and we'll tell you before you renew your policy if any of the policy terms and conditions have changed.
 
You acknowledge that there are technical limitations which affect the performance and availability of the site and that conditions affecting transmission and communication links are mainly outside our control.
 
Sometimes this site will be temporarily unavailable because we are carrying out maintenance or updates. At these times, you can contact us by telephone on:
 
 
Car Insurance 0800 032 0315 (Opening hours: Mon - Fri 8am - 8pm, Sat 9am - 5pm, Sun 10am - 2pm)

 

Links and third party information

This site contains links to sites operated by persons and/or companies outside esure. We provide these links for your assistance and information.
 
We're not responsible for the availability or content of these third party sites and we're not responsible for any of the goods or services available from these sites.

 

Quotations and Premiums

The quotations provided on this site are intended as an indication only of the likely premium based on the information you provide. They're not binding quotations. If you decide you want to buy an esure policy, then we'll ask you to confirm the information you've provided. If you fail to disclose any relevant information, or provide any inaccurate information, this may invalidate your insurance policy. If you provide us with information about other people, then it is your responsibility to check that the information you provide is accurate and that the other people have given you permission to give their information to us.
 
When you complete the Payment Details section of the site, we'll treat this as your proposal of insurance. You're not insured until you receive confirmation from us that we've accepted your payment and proposal.
 
The decision whether to offer you insurance from esure is at our discretion.
 
You can view your car insurance policy wording. When you take out insurance with esure we'll post you your schedule, policy booklet and your Certificate of Motor Insurance. You should keep a copy of all information submitted to and/or received from us for your own records.

 

Jurisdiction

If you live in England or Wales, the courts of England and Wales will have exclusive jurisdiction to adjudicate on any dispute between you and us. If you live in Scotland, the courts of Scotland will have exclusive jurisdiction to adjudicate on any dispute between you and us.

 

Compensation arrangements

esure Services Limited, esure Insurance Limited and UK Insurance Limited are all covered by the Financial Services Compensation Scheme (FSCS). In the unlikely event that any firm providing insurance goes out of business or into liquidation, you may be entitled to compensation from the scheme.
 
Further information about compensation scheme arrangements is available from the FSCS at 7th Floor Lloyds Chambers, Portsoken Street, London, E1 8BN. Tel: 020 7892 7300.

 

Companies operating on this site

The quote and buy web pages are owned and operated by esure Services Limited registered in England and Wales number 2135610 whose registered office is at:
 
The Observatory
Reigate
Surrey
RH2 0SG
 
Authorised & Regulated by the Financial Services Authority number 312063.
 
 
Sainsbury’s Car Insurance is arranged and administered by esure Services Limited acting as an intermediary between you and the underwriter esure Insurance Limited.
 
 
esure Insurance Limited is registered in England and Wales number 3885534 whose registered office is at:
 
The Observatory
Reigate
Surrey
RH2 0SG
 
Authorised & Regulated by the Financial Services Authority number 203350.
 
 
Green Flag Breakdown cover is underwritten and administered by UK Insurance Limited registered in England and Wales number 01179980 whose registered office is at:
 
The Wharf
Neville Street
Leeds
LS1 4AZ
 
Authorised & Regulated by the Financial Services Authority number 202810.
 
 
The name, address and regulatory status of all the above companies can be checked by visiting the FSA website or by calling the FSA on 0845 606 1234.
 

Useful numbers

Payment queries:	0845 608 6034*
Claims:	0845 608 6038*
Renewal hotline:	0845 608 6028*
Customer Service:	0845 608 6034*
24-hr accident recovery:	0800 519 5195*
24-hr windscreen repair helpline:	0800 587 6803*
Motoring legal protection:	0845 608 6038*
24-hr breakdown assistance:	0800 028 8273*

 

Hearing or speech impairment

If you have a hearing or speech impairment, you can also contact us by Typetalk, or specialised text phone. Please call:

• Customer Service - 0845 850 3217
• Claims - 0845 850 3218

If you have a visual impairment, we can provide documents in large print, audio or braille.

To use the additional services (if you've bought them), see your schedule.