How to make a claim

If you or your representatives need to make a claim, please write to us at:

Claims Department
Legal & General Assurance Society Limited
City Park
The Droveway
Hove
East Sussex
BN3 7PY

When we receive notification of a claim, we'll send you or your representative a claim form to complete and return to us. We may ask you to provide us with certificates or other evidence that we need.

For critical illness claims and/or waiver of premium claims, we may ask you to have a medical examination. To make a valid critical illness claim, all diagnosis and medical opinions must be from a medical specialist: 

• who holds an appointment as a consultant at a UK hospital:
• whose specialism is appropriate to the cause of the claim: and
• who is accepted by our Chief Medical Officer.

To make a valid terminal illness claim your life expectancy, both in the opinion of an attending consultant and our Chief Medical Officer, is less than 12 months.

Your key features document

You can download and print the key features document with Adobe Acrobat.  Get Adobe Reader

Level Term Assurance and Mortgage Decreasing Term Assurance  [PDF 74KB]

Please note: Your documents will launch in a new browser window and they may take some time to download.

To read the policy document with a screen reader, visit the Access Adobe website.
Or use Adobe’s online conversion tool for pdfs.

Full terms and conditions are in the policy document sent after applying.

Customer care

View details of our customer care policy here.

Useful numbers