Medical emergencies

If you have an emergency or need medical treatment abroad:

• Contact Sainsbury's Travel Insurance Assistance Centre on
• +44 (0) 208 763 3284*, at anytime.
• Call us within 48 hours if you have to stay in a hospital, or if your medical expenses are likely to be more than £500.
• Please have your policy number to hand when you call.

Other emergencies

If you want to make a claim, you'll need a written report from the relevant authority:

• Theft, mugging, loss - tell the police within 24 hours and get a report and reference number from them.
• Passport loss - contact the consulate that issued your passport.
• Loss or damage in transit - contact the carrier e.g. your airline and request a Property Irregularity Report.
• Travel delay - confirm the reason and length of delay with the carrier.
• Catastrophe - obtain a written confirmation of the cause from local or national authorities.

If you need to get home

If you need to cut your trip short and want to claim additional travel expenses, contact Sainsbury’s Travel Insurance Assistance Centre on +44 (0)208 763 3284* before you make any arrangements.

Claiming expenses

You’ll need medical certificates showing the nature of the injury or sickness. You may need to pay for this.

Once you get home

Please contact our Claims team on 0845 604 9840* to get a claims form. They are available 9am-5pm Monday to Friday.

Any medical bills that you don’t pay can be referred to:

Sainsbury’s Travel Insurance Centre
PO Box 1037
Oakleigh House
Cardiff
CF11 1HU

Don’t forget to keep your receipts, or we won’t be able to consider your claim.

Where can I get information and advice on the country I intend to visit?

In addition to the advice you can receive as a policyholder from the Sainsbury's 24-hour Travel Insurance Help Line, the Foreign and Commonwealth Office website offers a wealth of travel advice and tips, and up-to-date, country-specific information.

Your policy

Sainsbury's Travel Insurance offers you fantastic cover, from up to £10 million in medical cover, to providing translators if you need help in a foreign country.

However, there are some circumstances where we can't guarantee to cover you. Read your policy documents carefully to know exactly what you're covered for and what to do if you do need to call on us.

The main exclusions are:

• Travelling against medical advice.
• Pre-existing medical conditions that have not been agreed by us.
• Hazardous sports or activities that have not been agreed by us.
• Pregnancy or childbirth, if the due date is less than 12 weeks after the end of the journey.
• Theft from unattended vehicles in some circumstances.
• Loss of, or damage to, baggage not reported within 24 hours.
• Flying, except as a fare-paying passenger.
• An excess (how much you must pay towards a claim) will apply to some sections.

Download your policy documents

You can download and print your policy document with Adobe Acrobat.

Policy documents

Policies taken out between 15th June 2009 and 4th December 2011  (PDF 399KB)

Policies taken out on or after 6pm 4th December 2011 (PDF 316KB) 

  
Please note: Your documents will launch in a new browser window and they may take some time to download.

Please be aware that these policy wording documents are for the current travel product available online today. If you are an existing policy holder and want to make a claim you should refer to the policy wording received either in your welcome pack or subsequent renewal documentation. If you are unsure of your cover, please call us on 0845 070 1957. Lines open 8am-8pm, Mon to Fri or 9am – 5pm Saturday

To read the policy document with a screen reader, visit the Access Adobe website. Or use Adobe's online conversion tool for pdfs.

  

Other ways to access your policy

• If you need to access your documents after the duration of your policy.
• If you can't print your documents or prefer to receive a paper copy.
• If you need your documents in large print, braille or on audio cassette.

   
Call our Customer Service team on: 0845 070 1957
Monday to Friday 8am-8pm, Saturday 9am-5pm

If you have a hearing or speech impairment, you can use Typetalk whenever you contact us.

Textphone: 0800 316 0775
Monday to Friday 8am-8pm, Saturday 9am-5pm

Customer care

View details of our customer care policy here.

Contact details

Travel Insurance Assistance Centre, including Medical Assistance Help Line
24-hour Help Line
+44 (0) 208 763 3284
Please remember to quote your name and policy number.

Assistance and advice about your destination
+44 (0) 208 763 3284

Sainsbury's Travel Insurance Centre
0800 316 1452

Claims Help Line
0845 604 9840

Claims fax number
+44 (0) 845 604 8639

Legal assistance
0870 850 4810

FCO Travel Advice line
0845 850 2829

European Health Insurance application line
0845 606 2030

FSA consumer help line
0845 606 1234