Vacancies at Sainsbury's Bank

Please apply for any of the roles below by submitting your salary expectations and CV via the 'Apply now with CV' button.

Customer Service Centre

Customer Service Advisor

Sainsburys Bank is a growing organisation.  We have a strong retail heritage, a remarkable brand and a great reputation for building customer loyalty.  All reasons why being a Customer Service Advisor here is so rewarding.  We have a fantastic opportunity for you to join us in our new Contact Centre in Rosyth, Fife.

Tactical Planning Analyst - Permanent, Rosyth (Closing 4th June)

Are you an experienced Planning Analyst? Want to feel part of a growing financial services brand?

At Sainsbury’s Bank, we’re proud to be different, as well as being the first major British supermarket to open a bank, our colleagues, values and inspiring new office create a great working environment where we can focus on our customer needs, satisfaction and service.

Working within an Operational Workforce and Planning team you’ ll be responsible for schedule creation and management (inc. shrinkage and annual leave management), delivering operational and service level performance by the timely adjustment and optimisation of the resource plan, as well as developing highly effective resource planning models to drive Contact Centre and Operations workforce efficiencies, whilst delivering exceptional customer service.

Team Leader - Permanent, Rosyth(Edinburgh based initially) (Closing 11th June)

Are you passionate about delivering best class Customer Service and driving fair outcomes for the customer? Do you lead by example and are an advocate for delivering excellent customer service? Do you want to feel part of a growing financial services brand?

At Sainsbury’s Bank, we’re proud to be different, as well as being the first major British supermarket to open a bank, our colleagues, values and inspiring new office create a great working environment where we can focus on our customer needs, satisfaction and service.

Initially you’ll be involved in working with the operations teams to test our systems, processes and customer experience before we fully open our service to our customers. To do this, you will initially be located at our Lochside Avenue, Edinburgh office working Monday to Friday 9am – 5.10pm before moving to the Rosyth in October 2015. Transport will be available daily to and from the Rosyth Centre car park.

Travel Money

Are you at your best when you’re offering an excellent customer experience? Do you have previous cash handling knowledge? Want to expand on your experience and feel part of a growing financial services brand?

Across our Travel Money Bureaux, we have vacancies for:

Travel Money Advisor

Travel Money, Various in store locations across the UK

Working as a Travel Money Advisor, you’ll be the face of our Travel Money Bureaux for Sainsburys Bank, offering a fantastic service to new and existing customers. You’ll work alone and as part of a team, demonstrating excellent customer service and product knowledge whilst adhering to all compliance procedures.

Travel Money Manager

Travel Money, Field based (Various locations across the UK)

As a Travel Money Manager you’ll be a proactive and resilient leader, providing advice and support to your Travel Money Bureaux for Sainsburys Bank teams based across your allocated area. You’ll lead by example and have a positive outlook and a passion for delivering excellent customer service. You’ll relish the challenge to bring out the best in your team, and you’ll play a key part in driving the business forward.

Click on “apply now” and search for your nearest location on our Group Website Sainsburys.jobs

Product & Governance Manager - Permanent, Edinburgh or London (Closing 4th June)

Want to feel part of a growing financial services brand?

At Sainsbury’s Bank, we’re proud to be different, as well as being the first major British supermarket to open a bank, our colleagues, values and inspiring new office create a great working environment where we can focus on our customer needs, satisfaction and service.

We are looking for someone who will be responsible for product strategy, managing the design, delivery, and profitability of the Travel Money business, maintaining relationships and appropriate governance for suppliers.

Risk - 3 Vacancies

Loans Credit Risk Analyst - Permanent, Edinburgh (Closing 4th June)

Are you experienced in Credit Risk? Want to feel part of a growing financial services brand?

At Sainsbury’s Bank, we’re proud to be different, as well as being the first major British supermarket to open a bank, our colleagues, values and inspiring new office create a great working environment where we can focus on our customer needs, satisfaction and service.

We are looking for an experienced Loans Credit Risk Analyst to join our Credit Risk team to provide recommendations to the business and where appropriate attend the Retail Credit Risk Committee to propose policy changes to address these trends.

Senior Fraud Analyst - Permanent, Edinburgh (Closing 4th June)

Are you passionate about preventing fraud? Do you have an eye for detail? Want to feel part of a growing financial services brand?

At Sainsbury’s Bank, we’re proud to be different, as well as being the first major British supermarket to open a bank, our colleagues, values and inspiring new office create a great working environment where we can focus on our customer needs, satisfaction and service.

This role is a key part to the continued success of Sainsbury’s Bank. The role is maximising our data capability in order to optimise the effectiveness of our Fraud Strategy and Policy across all our products.

Mortgage Compliance & Conduct Manager - Permanent, Edinburgh (Closing 4th June)

Are you experienced in the delivery of Compliance and Conduct Management? Do you have Mortgages experience and the ability to drive change? Want to feel part of a growing financial services brand?

The role holder will be responsible for support and guidance, including recommendations on policy and strategy to the Bank in relation to compliance with the FCA’s principles, rules and guidance, relevant regulatory requirements, FCA and conduct related matters.

The role will specialise in in the mortgage market and bring deep industry and regulatory knowledge to the business. It will support the proposed mortgage initiative and provide guidance and support to the programme and the rest of the business in order that it meets its regulatory and consumer commitments.

Commercial - 1 Vacancy

Assurance Analyst, Travel Money - Permanent, London (Closing 4th June)

Are you an experienced Analyst? Are you passionate about working in a fast-paced change environment? Want to feel part of a growing financial services brand?

At Sainsbury’s Bank, we’re proud to be different, as well as being the first major British supermarket to open a bank, our colleagues, values and inspiring new office create a great working environment where we can focus on our customer needs, satisfaction and service.

In this role you are required to support the Process and Assurance team in ensuring the Travel Money business operates compliantly and within the Bank’s risk appetite by providing accurate management information and by maintaining process databases. You will also be supporting the design and development of robust data management systems to build dashboards and reports from scratch, sourcing data from multiple feeds both internally and externally.

Operations - 1 Vacancy

Payments Operations Analyst - Permanent , Edinburgh (Closing 29th May)

Are you an advocate of truly exceptional customer service? Do you have strong analytical experience? Want to feel part of a growing financial services brand?

At Sainsbury’s Bank, we’re proud to be different, as well as being the first major British supermarket to open a bank, our colleagues, values and inspiring new office create a great working environment where we can focus on our customer needs, satisfaction and service.

In this role you’ll have responsibility for Payment related reconciliation activities, Investigation and Repair activities, Scheme related reconciliation and settlement processes, Control of Non Personal Accounts and Customer related manual payments.

Customer - 3 Vacancies

Assistant Governance Marketing Manager - Permanent , Edinburgh (Closing 4th June)

Are you experienced in the delivery Marketing Governance? Do you have a strong stakeholder management and the ability to drive change? Want to feel part of a growing financial services brand?

At Sainsbury’s Bank, we’re proud to be different, as well as being the first major British supermarket to open a bank, our colleagues, values and inspiring new office create a great working environment where we can focus on our customer needs, satisfaction and service.

The role holder will support the Marketing Governance Manager in developing the Customer division risk framework and delivering high-quality risk reporting, tracking and analysis across the Customer division.

Aggregator Manager - Permanent , Edinburgh (Closing 11th June)

Are you experienced in the delivery of Aggregator strategy? Do you have a strong stakeholder management and the ability to drive change? Want to feel part of a growing financial services brand?

At Sainsbury’s Bank, we’re proud to be different, as well as being the first major British supermarket to open a bank, our colleagues, values and inspiring new office create a great working environment where we can focus on our customer needs, satisfaction and service.

The role holder will establish, manage and develop our aggregator strategy and approach, maintaining strong and productive relationships with Aggregator partners. You will ensure new opportunities and routes to market are identified and new initiatives are project managed.

Digital Marketing Manager - Permanent , Edinburgh (Closing 11th June)

Are you experienced in the delivery of Digital Marketing? Do you have a strong stakeholder management and the ability to drive change? Want to feel part of a growing financial services brand?

At Sainsbury’s Bank, we’re proud to be different, as well as being the first major British supermarket to open a bank, our colleagues, values and inspiring new office create a great working environment where we can focus on our customer needs, satisfaction and service.

The role holder will be managing and developing the digital marketing strategy and implementation across our product portfolio. You will plan, develop, implement, monitor and improve performance across all channel strands and be accountable for the agreed sales, budget and increased lifetime customer value. Develop strong, compelling propositions and campaigns; ensuring delivery is on time and to budget, and drive efficiencies through all campaigns. Ensure that all activity is TCF, legal and compliant and puts the customer at the heart of the plan.

Trading - 1 Vacancy

Assistant Commercial Manager - FTC 12months , Edinburgh (Closing 4th June)

Are you experienced in the delivery of savings sales and product management? Do you have a strong stakeholder management and the ability to drive change? Want to feel part of a growing financial services brand?

At Sainsbury’s Bank, we’re proud to be different, as well as being the first major British supermarket to open a bank, our colleagues, values and inspiring new office create a great working environment where we can focus on our customer needs, satisfaction and service.

The role holder will be responsible for supporting the delivery of Savings sales and balances by enabling effective product management and suitable customer communications for our Savings portfolio of products. Stakeholder management and the ability to drive change are key elements to this role.

We are using cookies on this website to enhance your browsing experience. You can read more information on our cookies by clicking the "Find out more about cookies" button. By continuing your journey on this site you consent to the continued use of cookies.

Find out more about cookies

Continue