Vacancies at Sainsbury's Bank

Please apply for any of the roles below by submitting your salary expectations and CV via the 'Apply now with CV' button.

Customer Service Centre

Customer Service Advisor

Sainsburys Bank is a growing organisation.  We have a strong retail heritage, a remarkable brand and a great reputation for building customer loyalty.  All reasons why being a Customer Service Advisor here is so rewarding.  We have a fantastic opportunity for you to join us in our new Contact Centre in Rosyth, Fife.

Complaints Team Manager Manager - Permanent, Rosyth (Closing 17th August)

Are you experienced in managing a Customer Relations team? Are you passionate about working in a fast-paced change environment? Want to feel part of a growing financial services brand?

At Sainsbury’s Bank, we’re proud to be different, as well as being the first major British supermarket to open a bank, our colleagues, values and inspiring new office create a great working environment where we can focus on our customer needs, satisfaction and service.

In this new role you will support the Customer Relations Manager in setting up and managing Sainsbury’s Bank Customer Relations function based in Rosyth. You will be contributing to the compliant handling of all Banking complaints, achieving key SLAs, effectively managing workload and performance for the team and meeting DISP handbook guidelines and meeting FOS minimum standards.

Travel Money

Are you at your best when you’re offering an excellent customer experience? Do you have previous cash handling knowledge? Want to expand on your experience and feel part of a growing financial services brand?

Across our Travel Money Bureaux, we have vacancies for:

Travel Money Advisor

Travel Money, Various in store locations across the UK

Working as a Travel Money Advisor, you’ll be the face of our Travel Money Bureaux for Sainsburys Bank, offering a fantastic service to new and existing customers. You’ll work alone and as part of a team, demonstrating excellent customer service and product knowledge whilst adhering to all compliance procedures.

Travel Money Manager

Travel Money, Field based (Various locations across the UK)

As a Travel Money Manager you’ll be a proactive and resilient leader, providing advice and support to your Travel Money Bureaux for Sainsburys Bank teams based across your allocated area. You’ll lead by example and have a positive outlook and a passion for delivering excellent customer service. You’ll relish the challenge to bring out the best in your team, and you’ll play a key part in driving the business forward.

Click on “apply now” and search for your nearest location on our Group Website Sainsburys.jobs

Area Manager - Permanent, Kent & South East London (Closing 12th August)

Do you have experience in Travel Money /Foreign Exchange? Want to feel part of a growing financial services brand? Do you have management experience?

We are looking for someone to support the Commercial team in Travel Money. The role will consist of multi-site management, leading, driving and managing in store travel bureau colleagues and Travel Money Managers. You will have day to day ownership and accountability for the management of approximately 20 bureaux’s delivering all areas of the business effectively, with the support of direct Travel Money Manager Reports.

Risk - 1 Vacancy

Fraud Portfolio Manager - Permanent, Edinburgh (Closing 11th August)

Do you have a good understanding of Fraud framework and methology? Do you enjoy working in a fast-paced change environment? Want to feel part of a growing financial services brand?

At Sainsbury’s Bank, we’re proud to be different, as well as being the first major British supermarket to open a bank, our colleagues, values and inspiring new office create a great working environment where we can focus on our customer needs, satisfaction and service.

In this role you will be working alongside the other Fraud Managers to ensure robust end to end fraud management exists within Sainsbury’s Bank. The role is responsible for providing a fraud framework and methodology for achieving effective risk management and ensuring the Bank is aware of industry wide developments and participate in relevant industry forums and committees.

Operations - 1 Vacancy

Operations Control Consultant - FTC 12months , Edinburgh (Closing 6th August)

Do you have excellent communication skills? Are you passionate about working in a fast-paced change environment? Want to feel part of a growing financial services brand?

At Sainsbury’s Bank, we’re proud to be different, as well as being the first major British supermarket to open a bank, our colleagues, values and inspiring new office create a great working environment where we can focus on our customer needs, satisfaction and service.

In this role you will be providing support to the Service Design and Delivery Team on all regulatory matters affecting operations. You will liaise with key stakeholders across the Bank to ensure that all operational processes are fully compliant with current & future regulation. You will also assist in the development of and undertake risk/ quality assurance work and support process design and reviews.

Executive Office - 1 Vacancy

Audit Manager - Permanent/FTC 12 months , Edinburgh (Closing 7th August)

Do you have excellent communication skills? Are you passionate about working in a fast-paced change environment? Want to feel part of a growing financial services brand?

At Sainsbury’s Bank, we’re proud to be different, as well as being the first major British supermarket to open a bank, our colleagues, values and inspiring new office create a great working environment where we can focus on our customer needs, satisfaction and service.

The Internal Audit (IA) function adds value by providing assurance on risk management and control processes as they relate to customer, financial or reputational risk. You will be responsible for supporting the Head of Audit (HoA) and Senior Audit Manager (SAM) in delivering an independent and objective risk-based Internal Audit service designed to systematically evaluate and improve the SB risk management, control and governance processes.

Customer Service Operations - 1 Vacancy

Change Analyst - Permanent , Edinburgh/Kilsyth (Closing 12th August)

Are you focused on delivering continuing process improvement? Do you enjoy requirement gathering and managing small change? Want to feel part of a growing financial services brand?

At Sainsbury’s Bank, we’re proud to be different, as well as being the first major British supermarket to open a bank, our colleagues, values and inspiring new office create a great working environment where we can focus on our customer needs, satisfaction and service.

In this role you’ll be responsible for delivering continuous process improvement and business change into Sainsbury’s Bank operations. You’ll be involved in data analysis, requirements gathering and management of small changes as part of the Customer Service Change team along with supporting wider strategic change across the bank, as well as producing high quality business requirements and analysis plans in order to deliver change to support the delivery of exceptional customer service.

Commercial - 2 Vacancies

Head of Credit Cards - Permanent , Edinburgh (Closing 27th August)

Are you an experienced Senior Manager within Credit Cards? Do you excel at leading and developing teams to support product growth? Want to feel part of a growing financial services brand?

At Sainsbury’s Bank, we’re proud to be different, as well as being the first major British supermarket to open a bank, our colleagues, values and inspiring new office create a great working environment where we can focus on our customer needs, satisfaction and service.

In this role you’ll lead the development and implementation of the Credit Card business strategy, designing and delivering new products that meet the needs of Sainsbury’s customers and delivering against the sales and P&L objectives of the business. You’ll lead and develop a team of analysts and commercial managers ensuring the Credit Card business operates within the Bank’s conduct and operational risk appetites.

Senior Cards Analyst - Permanent , Edinburgh (Closing 17th August)

Are you an experienced Analyst? Are you passionate about working in a fast-paced change environment? Want to feel part of a growing financial services brand?

At Sainsbury’s Bank, we’re proud to be different, as well as being the first major British supermarket to open a bank, our colleagues, values and inspiring new office create a great working environment where we can focus on our customer needs, satisfaction and service.

In this role you are required to support the management of the design, delivery, analysis and profitability of operations activity and marketing campaigns aimed at improving fee income and yield of the credit card portfolio.

Information Security - 2 Vacancies

Information Security Manager - Permanent , Edinburgh (Closing 13th August)

Are you experienced in managing information security? Do you have excellent communication skills? Want to feel part of a growing financial services brand?

At Sainsbury’s Bank, we’re proud to be different, as well as being the first major British supermarket to open a bank, our colleagues, values and inspiring new office create a great working environment where we can focus on our customer needs, satisfaction and service.

In this role you are required to support the control, planning and reporting activities that enable quality programme planning, effective change and RAID management, resulting in: a) predictable delivery performance, b) better financial management and governance, c) pre-empting issues and delays before they occur, d) faster, more effective resolution of issues.

Supplier Assurance Manager - Permanent , Edinburgh (Closing 17th August)

Do you have a sound knowledge of Information Security? Are you experienced in Supplier Assurance? Want to feel part of a growing financial services brand?

At Sainsbury’s Bank, we’re proud to be different, as well as being the first major British supermarket to open a bank, our colleagues, values and inspiring new office create a great working environment where we can focus on our customer needs, satisfaction and service.

In this role, you will be responsible for the execution and maintenance of Information Security assurance activities with, working with key stakeholders and Supplier Relationship Managers to ensure risks and controls are identified and managed effectively.

Customer - 1 Vacancy

Digital Campaign Manager - Permanent , Edinburgh (Closing 17th August)

Are you an experienced Campaign Manager? Do you have a passion for delivering compelling customer propositions? Want to feel part of a growing financial services brand?

At Sainsbury’s Bank, we’re proud to be different, as well as being the first major British supermarket to open a bank, our colleagues, values and inspiring new office create a great working environment where we can focus on our customer needs, satisfaction and service.

In this role, you will be developing, managing and delivering effective digital Marketing activities to meet the acquisition objectives of selected Insurance products. You will play a leading role in the development of the digital marketing plan – including PPC, Display and Affiliate activity. Budget management is essential, as is the ability to derive insights from campaign performance
Data and report against key metrics.

Legal - 1 Vacancy

In House Lawyer - FTC 12months , Edinburgh (Closing 7th August)

Do you have a strong understanding of retail banking? Are you passionate about working in a fast-paced change environment? Want to feel part of a growing financial services brand?

At Sainsbury’s Bank, we’re proud to be different, as well as being the first major British supermarket to open a bank, our colleagues, values and inspiring new office create a great working environment where we can focus on our customer needs, satisfaction and service.

Working within the legal team you will provide effective and timely advice on a broad range of commercial issues. You will be confident and self-motivated with relevant commercial experience from private practice or an in-house position in a corporate/commercial contracts role.

 

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