Legal & Regulatory Statements

   
General points

For loans, credit cards and all other forms of credit:

• All forms of credit are subject to regulations and conditions.
• You must be aged at least 18 years or over and resident in the UK (excluding Channel Islands and Isle of Man) to apply for credit.
• All lending is subject to the bank's appraisal of your financial status and the bank may seek to verify information provided in the application form.
• Full details and written consumer credit quotations are available on request for all products and services.
• Please see the appropriate product below for an address to write to for a quote.

Sainsbury's Bank Personal Loan

• The rate you're offered will depend on your personal circumstances, credit assessment procedures and other related factors
• Full details and a written Consumer Credit quotation are available on request from Sainsbury's Bank plc, Tower House, Charterhall Drive, Chester, CH88 3AN

Sainsbury's Bank Credit Cards

Full details are available on request from Sainsbury's Bank plc, Card Services, Pitreavie Business Park, Dunfermline, Fife KY99 4BS.

   
Sainsbury's Bank Savings

Useful definitions

Annual Equivalent Rate (AER) AER illustrates what the interest would be if interest was paid and compounded once each year. As every advert for a savings product will contain an AER, you will be able to compare more easily what return you can expect from your savings over time.  

Gross rate The gross rate is the contractual rate of interest payable before the deduction of income tax at the rate specified by law.

Financial Services Compensation Scheme

Important information about compensation arrangements

We are covered by the Financial Services Compensation provided by the FSCS.  The FSCS can pay compensation to depositors if a bank is unable to meet its financial obligations.  Most depositors - including most individuals and small businesses - are covered by the scheme.

In respect of deposits, an eligible depositor is entitled to claim up to £85,000. For joint accounts each account holder is treated as having a claim in respect of their share so, for a joint account held by two eligible depositors, the maximum amount that could be claimed would be £85,000 each (making a total of £170,000).   The £85,000 limit relates to the combined amount in all the eligible depositor’s accounts with the bank, including their share of any joint account, and not to each separate account.

For further information about the compensation provided by the FSCS (including the amounts covered and eligibility to claim) please call us on 0500 40 50 60 refer to the FSCS website (www.FSCS.org.uk) or call 020 7741 4100 or 0800 678 1100. Please note only compensation-related queries should be directed to the FSCS.

Deposits with us are held with Sainsbury's Bank plc.  Please note that accounts with Sainsbury's Bank include accounts in its trading name, Sainsbury's Finance.  The £85,000 limit relates to the combined amount in all the eligible depositor's accounts with Sainsbury's Bank.

English law applies to our relationship with you. All communication will be in English.

   
Sainsbury's Insurance

Sainsbury's Bank plc provides information to allow you to choose our insurance and will pass your call, name or application to the appropriate partner detailed below. Sainsbury's Bank plc, Registered Office, 33 Holborn, London EC1N 2HT (registered in England, No. 3279730) is authorised and regulated by the Financial Services Authority (FSA).

As with any insurance policy, there may be certain situations which are not covered. Please note: full details of the cover, terms and conditions are given in the policy, a copy of which is available on request from Sainsbury's Bank plc, Keith House, 2 Redheughs Rigg, South Gyle Crescent, Edinburgh EH12 9DQ, or may be directly available from the Sainsbury's Finance website.

Information about you and your insurance cover will be held by Sainsbury's Bank and the insurers in their records for the purpose of your insurance. This includes underwriting, processing, claims handling and fraud prevention, which could include passing details to agents of the insurers or other insurers.

Sainsbury's Car Insurance - new policies that commenced after 1st June 2011

Sainsbury's Car insurance is underwritten by U K Insurance Limited, The Wharf, Neville Street, Leeds LS1 4AZ. Registered in England No.1179980. U K Insurance Limited is authorised and regulated by the Financial Services Authority.

Sainsbury's Car Insurance - All other policy holders

Sainsbury's Car Insurance is arranged and administered by esure Services Limited. Registered in England No. 2135610 at The Observatory, Reigate, Surrey RH2 0SG. Authorised and regulated by the Financial Services Authority. Not available in Northern Ireland or the Channel Islands. Age restrictions apply. Subject to normal acceptance criteria. As with all insurers, there may be circumstances in which we are unable to provide a quote.

Sainsbury's Home Insurance - new policies that commenced on or after 31st January 2012

Sainsbury’s home insurance is underwritten by U K Insurance Limited, who is authorised and regulated by the Financial Services Authority. Registered address: The Wharf, Neville Street, Leeds, LS1 4AZ

Sainsbury's Home Insurance - All other policy holders

Sainsbury's Home Insurance is provided by Halifax General Insurance Services Limited, and underwritten by St Andrew's Insurance plc (registered in England, No. 3104671) (the Company), 33 Old Broad Street, London, EC2N 1HZ. Halifax General Insurance Services Limited and St Andrew's Insurance plc are authorised and regulated by the Financial Services Authority.

Sainsbury's Landlord Insurance - policies that commenced on or before 30th January 2012

Sainsbury's Landlord Insurance is provided by Halifax General Insurance Services Limited, and underwritten by St Andrew's Insurance plc (registered in England, No. 3104671) (the Company), 33 Old Broad Street, London, EC2N 1HZ. Halifax General Insurance Services Limited and St Andrew's Insurance plc are authorised and regulated by the Financial Services Authority.

Sainsbury's Travel Insurance

Sainsbury's Travel Insurance is administered by FirstAssist Insurance Services Limited and underwritten by Great Lakes Reinsurance (UK) PLC (registered in England No. 2189462), Plantation Place, 30 Fenchurch Street, London EC3M 3AJ. FirstAssist Insurance Services Limited and Great Lakes Reinsurance (UK) PLC are authorised and regulated by the Financial Services Authority.

Sainsbury's Life Insurance

Sainsbury's Life Insurance is provided by Legal & General Assurance Society Limited (registered in England, No. 166055), Registered office: One Coleman Street, London, EC2R 5AA. Legal & General do not provide advice or personal recommendations for this product. If you are unsure of your suitability, please contact your financial adviser.

Sainsbury's Pet Insurance

Sainsbury's Pet Insurance is underwritten by AXA Insurance UK plc. Registered in England No. 78950. Registered Office: 5 Old Broad Street, London EC2N 1AD. AXA Insurance UK plc is authorised and regulated by the Financial Services Authority.

Credit Care and Card Care

Sainsbury's Bank introduces customers to Bank of Scotland plc for the sale and administration of Credit Care and Card Care. Credit Care and Card Care is underwritten by St Andrews Insurance plc (registered in England No. 3104671) and St Andrews Life Assurance plc (registered in England No. 3104670) ('the Companies'), 33 Old Broad Street, London, EC2N 1HZ. United Kingdom law allows parties to choose the law applicable to a contract. The contract will be subject to the law applicable to the region of the United Kingdom in which you reside. The Financial Services Compensation Scheme may assist you if the Companies (in some circumstances) are unable to meet their liability to you. Details are available on request.

   
Sainsbury's Bank investment products

   
Sainsbury's Bank Child Trust Fund

Sainsbury's Bank plc is authorised and regulated by the Financial Services Authority (FSA) and introduces only to Family Investments who are authorised and regulated by the FSA.

    
Other important information

Lending Code

Sainsbury's Bank subscribes to The Lending Code.  You can find out more about the Lending Code on the Lending Standards Board website.  Alternatively, you can download a PDF version of the Lending Code.

Telephone calls

Telephone calls may be recorded for security purposes and may be monitored under the Sainsbury's Bank quality control procedures and those operated by our partners.

You may now make calls using Type Talk. Information is available in large print, audio, or braille on request. Please call us for details.

Complaints procedure

At Sainsbury's Bank we aim to please, but we know that sometimes things go wrong. If you have a problem or complaint, please let us know and we'll try our best to sort it out. For details of who to contact, please see our Customer Complaints Policy. Complaints we cannot settle may be referred to the Financial Ombudsman Service.

Registered office

Sainsbury's Bank plc, registered office at 33 Holborn, London EC1N 2HT. A company incorporated in England. Registered number 3279730.

Appointed representative

Sainsbury's Supermarkets Ltd is an appointed representatives of Sainsbury's Bank plc.

Who regulates us?

Sainsbury's Bank plc is authorised and regulated by the Financial Services Authority (FSA); FSA register number 184514. You can check this on the FSA website or by contacting the FSA on 0845 606 1234.

Sainsbury's Bank plc is a joint venture, with 50% of the share capital owned by J Sainsbury plc and 50% owned by the Bank of Scotland plc, a subsidiary of Lloyds Banking Group plc. Sainsbury's Bank plc, St Andrew's Life Assurance plc and St Andrew's Insurance plc are connected companies as the ultimate parent company of St Andrew's Life Assurance plc, and St Andrew's Insurance plc also has shares in Sainsbury's Bank plc.

Sainsbury's Bank is a registered trademark of Sainsbury's Bank plc.