Online Banking

Accessibility

We want to make sure our website is accessible to everyone – that's why we're working towards complying with Priority 2 of the W3C Web Content Accessibility Guidelines new window. We're continually improving our website to meet these guidelines.

Our commitment to accessibility

     
What Accessibility features are provided on this site?

The following accessibility features are provided:

  • Support for windows reader
  • Support of resizing the text
  • Support for No Java Script

We've designed the site with the following parameters in mind:

  • Page design
    We design our pages to be viewed at a screen resolution of 1024 x 768 pixels.
       
  • Page structure
    We use header elements to structure the pages and make the information clear.
      
  • Stylesheets
    We use stylesheets to keep font sizes consistent, with the exception of graphical text.
       
  • Text
    You can increase and decrease the size of text, to make it easier for you to read, by using the 'View' option in your browser.
       
  • Images
    We use 'Alt' tags on our images that describe what the image is if you can't see it.
       
  • Colour
    We avoid using colour exclusively to display information.
      
  • Site map
    We provide a site map so that you can easily see the structure of the website and how it fits together.
        
  • Downloading PDF documents
    You can download PDF documents with Adobe Acrobat. Get Adobe Reader new window.

Operating system & browser compatibility

We recommend you use one of the following combinations of operating system and internet browser:

Operating System Browser
Microsoft® Windows® VISTA
or Windows® 7
Internet Explorer v7 or higher*
Mozilla Firefox v3.6 or higher**
Google Chrome v11 or higher***
Apple Safari v4 or higher
Apple Mac OS X 10.6
(Snow Leopard)
Internet Explorer v8 or higher*
Mozilla Firefox v3.6 or higher**
Google Chrome v11 or higher***
Apple Safari v4 or higher

Our internal testing is carried out on a selection of operating systems and browsers including Internet Explorer, Mozilla Firefox and Google Chrome and our online banking service should work with all major modern operating systems and browsers.

I have an older machine & browser set-up

If your PC or Mac doesn't match the suggested combinations, you may still be able to use our secure online service, but some of the features may not work as expected. Our ability to provide support for browsers which aren't listed may be limited.

We would recommend that you upgrade your Internet Browser to a version as outlined in the table above.

I have a mobile or tablet device

You can use a mobile or tablet device to access our secure online banking service. Again, we cannot guarantee your experience will be the same as on a PC or Mac.

   
* The latest version of this software can be downloaded from the Microsoft® website at http://www.microsoft.com new window. Any installation difficulties should be referred to Microsoft®.
** The latest version of this software can be downloaded from the Mozilla website at http://www.mozilla.org new window. Any installation difficulties should be referred to Mozilla.
*** The latest version of this software can be downloaded from the Google website at http://www.google.com/chrome new window. Any installation difficulties should be referred to Google.

More information

If you'd like more information about web accessibility, please visit:

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