Pet Insurance
Customer Support
Provided by Allianz Insurance plc

Make a claim

For polices taken out after 2nd September 2013

If your policy started before 2nd September 2013, visit the customer support section.

How to make a claim

Download the claim form you need and send it to us at:
Sainsbury’s Pet Insurance
Claims Department
Great West House (GW2)
Great West Road
Brentford
Middlesex
TW8 9DX

Download a claim form

If you prefer, you can call us on 0808 172 6471 and we’ll send you a form. We’re open Monday to Friday 8am-8pm and 9am-5pm on Saturdays. There’s an out of hours service where you can leave a message.

When we receive your completed form we’ll assess your claim and send you a cheque if it’s approved. An excess may apply. Check your certificate of insurance for details.

Claim forms

Claim forms

You can download and print the relevant Sainsbury’s Pet Insurance claim form below:

Claim form guide

'How to complete your claim form' guide (PDF, 138Kb)

Track my claim

With Sainsbury’s Pet Insurance you can track the status of any claims in progress or closed in the last six weeks. You just need your policy number and postcode.

Track my claim

Third party liability and pre-authorised claims
Sorry, these claims can’t be tracked online. For queries about these claim types call us on
0808 172 6474.

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