Our commitment to accessibility

We want to make sure our website is accessible to everyone – that's why we're working towards complying with Priority 2 of the W3C Web Content Accessibility Guidelines. We're continually improving our website to meet these guidelines, and we've designed the site with the following parameters in mind:

Page design

We design our pages to be viewed at a screen resolution of 1024 x 768 pixels.

Page structure

We use header elements to structure the pages and make the information clear.

Stylesheets

We use stylesheets to keep font sizes consistent, with the exception of graphical text.

Text

You can increase and decrease the size of text, to make it easier for you to read, by using the 'View' option in your browser.

Images

We use 'Alt' tags on our images that describe what the image is if you can't see it.

Colour

We avoid using colour exclusively to display information.

Site map

We provide a site map so that you can easily see the structure of the website and how it fits together.

Downloading PDF documents

You can read PDF documents with a screen reader: with a screen reader, visit the Access Adobe website.

Or you can use Adobe’s online conversion tool for pdfs.

  
We recommend you use one of the following combinations of operating system and internet browser:

Opertating System	Browser
Microsoft® Windows® XP	Internet Explorer v7 or higher* Mozilla Firefox v3.6 or higher** Google Chrome v11 or higher*** Apple Safari v4 or higher
Microsoft® Windows® VISTA or Windows® 7	Internet Explorer v7 or higher* Mozilla Firefox v3.6 or higher** Google Chrome v11 or higher*** Apple Safari v4 or higher
Apple Mac OS X 10.6 (Snow Leopard)	Internet Explorer v8 or higher* Mozilla Firefox v3.6 or higher** Google Chrome v11 or higher*** Apple Safari v4 or higher

Our internal testing is carried out on a selection of operating systems and browsers including Internet Explorer, Mozilla Firefox and Google Chrome and our online banking service should work with all major modern operating systems and browsers.

I have an older machine & browser set-up

If your PC or Mac doesn't match the suggested combinations, you may still be able to use our secure online service, but some of the features may not work as expected. Our ability to provide support for browsers which aren't listed may be limited.

We would recommend that you upgrade your Internet Browser to a version as outlined in the table above.

I have a mobile or tablet device

You can use a mobile or tablet device to access our secure online banking service. Again, we cannot guarantee your experience will be the same as on a PC or Mac.

   
* The latest version of this software can be downloaded from the Microsoft® website at http://www.microsoft.com. Any installation difficulties should be referred to Microsoft®.
** The latest version of this software can be downloaded from the Mozilla website at http://www.mozilla.org. Any installation difficulties should be referred to Mozilla.
*** The latest version of this software can be downloaded from the Google website at http://www.google.com/chrome. Any installation difficulties should be referred to Google.

More information

If you'd like more information about web accessibility, visit the RNIB Web Access Centre

 

You can also get your own copy of the screen reader JAWS here.