legal & regulatory

Legal & regulatory information		Uses of data
Terms & conditions		Full privacy statement

Sainsbury's Bank plc - legal & regulatory statements

You need to read this section alongside the information which describes Sainsbury's bank products and services on the other pages of this website. This is an English language site and all contracts will be in the English language.

Sainsbury's Bank lending products general points

For loans, credit cards and all other forms of credit:

• All forms of credit are subject to regulations and conditions
• You must be aged at least 18 years or over and resident in the UK (excluding Channel Islands and Isle of Man) to apply for credit.
• All lending is subject to the Bank's appraisal of your financial status and the Bank may seek to verify information provided in the application form.
• Full details and written consumer credit quotations are available on request for all products and services.
• Please see below under the appropriate product heading for an address from which a quotation may be obtained.

Sainsbury's Bank Personal Loan

• The rate you are offered will depend on your personal circumstances, credit assessment procedures and other related factors.
• Full details and a written Consumer Credit quotation are available on request from Sainsbury's Bank plc, City House, City Road, Chester CH88 3AN.

Sainsbury's Bank Credit Cards

Full details are available on request from Sainsbury's Bank plc, Card Services, Pitreavie Business Park, Dunfermline, Fife KY99 4BS.

Sainsbury's Bank Savings Accounts

Some useful definitions

Annual Equivalent Rate
AER stands for Annual Equivalent Rate and illustrates what the interest would be if interest was paid and compounded once each year. As every advert for a savings product will contain an AER, you will be able to compare more easily what return you can expect from your savings over time.

Gross Rate
The gross rate is the contractual rate of interest payable before the deduction of income tax at the rate specified by law.

Financial Services Compensation Scheme

Sainsbury's Bank is a member of the Financial Services Compensation Scheme under the Financial Services and Markets Act 2000.  Where a customer has made deposits in a savings or bank account, payments under the scheme are limited to 100% of the first £35,000, subject to a maximum payment to any one depositor of £35,000.  This limit applies provided the insolvency or other default of the bank or firm concerned takes place after 1st October 2007.  Most deposits denominated in sterling and other European Economic Area currencies and Euro made with offices of the bank within the European Economic Area are covered.  There are different levels of protection for other investments covered by the Financial Services Compensation Scheme.  Further details of the scheme are available on request.

English law applies to our relationship with you. All communication will be in English

Sainsbury's Bank insurance products

Sainsburys Bank plc provide information to allow you to choose our insurance and will pass your call, name or application to the appropriate partner detailed below. Sainsburys Bank plc, Registered Office, 33 Holborn, London, EC1N 2HT (registered in England, no 3279730) is authorised and regulated by the Financial Services Authority (FSA).

As with any insurance policy, there may be certain situations which are not covered. Please note that full details of the cover, terms and conditions are given in the policy, a copy of which is available on request from Sainsbury's Bank plc, Keith House, 2 Redheughs Rigg, South Gyle Crescent, Edinburgh EH12 9DQ, or may be directly available from the Sainsbury's Bank website.

Information about you and your insurance cover will be held by Sainsbury's Bank and the insurers in their computer records for the purpose of your insurance. This includes underwriting, processing, claims handling and fraud prevention which could include passing details to agents of the insurers or other insurers.

car insurance

Car insurance is arranged and administered by esure Services Limited. Registered in England No. 2135610 at The Observatory, Reigate, Surrey, RH2 0SG. Authorised and regulated by the Financial Services Authority. Not available in Northern Ireland or the Channel Islands or for drivers over 80. Subject to normal acceptance criteria. Like all insurers, there may be circumstances where we are unable to provide a quote.

home insurance

Sainsbury's Bank Home Insurance is provided by Halifax General Insurance Services Limited, and underwritten by St. Andrew's Insurance plc (registered in England, no. 3104671) (the Company) St Andrew's House, Portsmouth Road, Esher, Surrey KT10 9SA. Halifax General Insurance Services Limited and St Andrew's Insurance plc are authorised and regulated by the Financial Services Authority.

travel insurance

Sainsbury's Bank Travel Insurance is administered by FirstAssist Insurance Services Limited and underwritten by Great Lakes Reinsurance (UK) PLC, No. 2189462, Plantation Place, 30 Fenchurch Street, London EC3M 3AJ.  FirstAssist Insurance Services Limited and Great Lakes Reinsurance (UK) PLC are authorised and regulated by the Financial Services Authority.

life insurance

Life insurance is provided by Legal & General Assurance Society Limited (registered in England, no. 166055).

pet insurance

Sainsbury's Bank PetCare is a Registered Trademark of Sainsbury's Bank plc, and is provided by AXA Services Ltd and underwritten by AXA Insurance UK plc. Registered in England no. 78950. Registered Offices: 5 Old Broad Street, London, EC2N 1AD.

credit care & card care

Credit care and card care is provided by Bank of Scotland plc and is underwritten by St Andrews Insurance plc (Registered No. 3104671) (England) and St Andrews Life Assurance plc (Registered No. 3104670) (England) ("the Companies"), St Andrews House, Portsmouth Road, Esher, Surrey, KT10 9SA. United Kingdom law allows parties to choose the law applicable to a contract. The contract will be subject to the law applicable to the region of the United Kingdom in which you reside. The Financial Services Compensation Scheme may assist you if the Companies, in some circumstances, are unable to meet their liability to you. Details are available on request.

Sainsburys Bank investment products

These products are only available to those who do not require advice and prefer to make their own investment decision. We will not give you advice about the suitability of these products for your needs. Should you require financial advice, you should contact an Independent Financial Advisor. You may have to bear the cost of any advice you receive.

child trust fund

Sainsbury's Bank plc is authorised and regulated by the FSA and introduces only to Family Investments who are authorised and regulated by the FSA in relation to the Sainsbury's Bank Child Trust Fund.

Other important information

Banking Code

Sainsbury's Bank subscribes to the Banking Code. Copies available on request. A PDF version of the Banking Code can be obtained from the British Bankers Association website.

telephone calls

Telephone calls may be recorded for security purposes and may be monitored under the Sainsbury's Bank Quality Control procedures and those operated by our partners.

You may now make calls using Type Talk. Information is available in Large Print, Audio, or Braille on request. Please call us for details.

complaints procedure

At Sainsbury's Bank we aim to please but we know that sometimes things go wrong. If you have a problem or complaint, please let us know and we'll try our best to sort it out. For details of who to contact please see our Customer Complaints Policy. Complaints we cannot settle may be referred to the Financial Ombudsman Service.

registered office

Sainsbury's Bank plc, registered office 33 Holborn, London, EC1N 2HT. A company incorporated in England. Registered number 3279730.

who regulates us?

Sainsbury's Bank plc authorised and regulated by the Financial Services Authority (FSA). FSA register number 184514. You can check this on the FSA's website or by contacting the FSA on 0845 606 1234. J Sainsburys plc is an appointed representative of Sainsbury's Bank plc.

Sainsbury's Bank plc is a joint venture with 50% of the share capital owned by the Bank of Scotland plc, a subsidiary of HBOS plc. Sainsbury's Bank plc, St Andrew's Life Assurance plc and St Andrew's Insurance plc are connected companies as the ultimate parent company of St Andrew's Life Assurance plc and St Andrew's Insurance plc also has shares in Sainsbury's Bank plc.

Sainsburys Bank is a registered trademark of Sainsburys Bank plc. Fresh Banking is a trademark of Sainsburys Bank plc.

back | top