security FAQs

How to protect yourself online		What should I be aware of?
Security FAQ		Security glossary

how are my details stored?

Your privacy and security are our number one priority. Your personal information is never stored on our web servers, but on different databases that are protected from public access.

how could the originator of fraudulent e-mails obtain my e-mail address?

Please be assured that Sainsbury's Bank will never pass your e-mail address onto any other company or individual. It is possible that your e-mail address has been obtained from another website who have collected these details from you online and subsequently passed the information to another person or organisation. Most reputable websites will inform you if they do this and will allow you to refuse permission to pass on these details.

I have heard about e-mail scams in the news recently. What do I need to do about this?

Fraudsters are sending e-mails which ask customers to provide their online login details by clicking on a link in an attempt to obtain money from our customers´ accounts. We would never ask for your confidential login details in this way. If you have received such an e-mail, it is important that you do not access any links within it, disclose your login details or reply to it. Please forward it to onlineinvestigations@sainsburysbank.co.uk

how do I stop receiving fraudulent e-mails?

Your Internet Service Provider (ISP) may offer a service that will allow you to mark e-mails as 'spam' so that you don't receive them in the future. Contact your ISP to ask about this service.

if I am suspicious about a transaction on my account(s), what should I do?

If you are ever concerned about suspicious activity on any of your accounts whilst viewing them online you must contact the Online Helpdesk immediately on 0845 850 0092.

what are Trojans?

Trojans are used by fraudsters to gain access to an individual's PC and record their activities on the internet without their knowledge. Information such as personal login details for online banking can be recorded in the following ways:

• by recording the keys you press on your keyboard
• by copying images displayed on your screen - including online application forms
• by asking for security details to be completed in a pop-up window or dialogue box

These details can then be used to fraudulently access online bank accounts. We would never ask for your confidential login details in a pop-up window or dialog box. Please do not complete your sign in details in a format which appears different to our standard sign in page.

how can Trojans get on my PC?

Trojans can be sent to you in an e-mail attachment particularly in 'spam' e-mail.

how can I protect my PC against trojans?

We recommend running your anti-virus programme regularly and checking for updates to this software at least once a week.

what browsers should I use for the online service?

The following browsers are recommended for use with Sainsbury's Bank Online:

• Internet Explorer v7.0
• Firefox v2.0 
• Netscape 6.2+

On Windows platforms only (NT4, 95, 98, ME, 2000, XP) not Macintosh computers.

The service should still work with older version and less common browsers, although we can't guarantee your online experience and we won't be able to investigate any errors you may find.

As new browser versions are released, we will test them for compatibility with our service.

how do I clear my browser cache?

Using Internet Explorer:

• Select 'Tools' from menu bar, then 'Internet Options'
• On 'General' tab, under 'Temporary Internet Files', select 'Delete Files' button

Using Netscape:

• Select 'Edit' from menu bar, then 'Preferences'
• Expand 'Advanced' option, and select 'Cache', then 'Clear Cache'

what are cookies?

A cookie is a small piece of information, which website's that you visit place into your Internet browser, and can retrieve later. Cookies cannot be read by any website other than that which originally placed the cookie.

Some cookies last only as long as you are browsing a particular website, and are deleted when you move on to another website. Other cookies are stored by your browser and retrieved by the website when you visit it again. Typically this type of cookie could deliver a personalised welcome message to a customer.

how does your website use cookies?

We do not store any personal or traceable customer information in the cookies we use. Additionally, all our cookie data is encrypted to prevent third parties from accessing the information they contain.

Our website uses cookies for tracking purposes and will remain in your browser for 90 days - this allows us to track which banner advertisements on external sites have led customers to our service.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to find the file or directory that stores cookies. Our cookies will have the file names sainsburysbank.co.txt. If you want to stop cookies being stored on your computer in future, please refer to your browser manufacturer's instructions by selecting 'Help' in your browser menu. Further information on deleting or controlling cookies is available at www.aboutcookies.org.

how is Webtrends used to track visitor data?

In order to develop our website in line with customer needs Sainbsury's Bank is working with WebTrends to track usage on our website. Webtrends provide us with statistics to show us which pages on our website are visited most frequently and how long visitors spend on our website. We use this information to help us plan how we should improve the website.

WebTrends uses a cookie to track the number of unique users of the site. It basically tells us whether we have a small number of regular visitors to the website or a large number of infrequent visitors. None of the information can be traced to an individual - we do not know who you are as a unique user, merely that there are a certain number of people using the website. The cookie only relates to what goes on in the Sainsbury's Bank website and the information cannot be used for marketing on an individual basis. For more information about how WebTrends collects data, please read their privacy policy.

how cookies are used in our online service?

Our online service uses Microsoft Active Service Pages (ASP), which need cookies to operate properly. It is important that your Internet browser is set to accept cookies when using our online service, otherwise you will not be able to use the site to the full. As our online service is a transactional website we use cookies to perform a number of other tasks, such as:

• retrieving a saved quotation
• logon authentication
• security timeout processing

This helps you navigate around the site, and fill in forms; cookies also enable us to provide you with informational messages, and to ensure your transactions are secure.

top