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We make every effort to protect our customers, but it's important that you take steps to protect yourself online too. We recommend that you take the following approach to banking online, by protecting yourself and your computer.
protecting yourself
- Always protect your password and security details (treat them like you do your bank card PIN number and never disclose them to anyone).
- Make sure you sign off properly by selecting the 'log out' button when you have finished using our service.
- Never leave your PC unattended when logged in, especially without a screen lock.
- Always use a mixture of letters and numbers in both upper and lower case of your password.
- Check your accounts regularly and report any suspicious transactions immediately. If you are concerned about any transactions while viewing them online contact the Online Helpdesk immediately on 0845 850 0092
- Never open e-mails if you do not recognise the sender and do not respond to e-mails that request a reply with your password, including those that appear to be from Sainsbury's Bank Online. If you receive any please forward it to onlineinvestigations@sainsburysbank.co.uk
- Only use trusted PCs, i.e. at home and work. Please be extra vigilant when using the online service outside the security of your own home, for example at public internet access points like internet cafes, libraries etc.
protection for your computer
- We recommend that you keep your operating system and browser up-to-date. Newer versions have higher levels of internal security.
- We recommend that you keep your anti-virus software up-to-date as new viruses are appearing daily and you want to have the latest protection for banking online. There is software available that combines anti-virus software, firewall and anti-spyware software. Here are the most popular providers:
- We recommend clearing your browser cache regularly.
Find out how to clear browser cache
- Take advantage of the latest Windows security patch, available at www.microsoft.com/security
protection from Sainsbury's Bank
We use the latest security measures available to keep your money and personal information safe when banking with us online. Our online servicing system includes:
- Secure sign in which allows only you access to the service once you have entered your username, password and the answer to one of the memorable questions you set up when you registered.
- SSL certificates (represented by a yellow padlock at the bottom of your browser) which allow us to prove that we are who we say we are and encrypt data we code information (such as account details) to prevent other people from reading it.
- Firewall protection to prevent unauthorised access from third parties and safeguard the account information held in our systems.
- Time-out facility that automatically signs you out after 10 minutes of inactivity.
- Dedicated security team to monitor the service 24 hours a day, 7 days a week.
security and privacy information
Every online application on the Sainsbury's Bank website is encrypted using 128-bit encryption - the latest and most powerful encryption technology available. This ensures information is virtually impossible for anyone else to read unless they have the 'key' or password. A secure communications link called a Secure Socket Layer (SSL) encrypts all the information passed between your browser and our online applications.
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