Finance
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Get in touch by phone
Get in touch by phone
Whether you'd like to apply for one of our award-winning products, or you need 24-hour assistance, here you'll find all the right numbers to call.
Online Banking helpdesk
| Lines are open | 8am to 10pm Mon to Fri and 8am to 8pm Sat and Sun |
| Phoning within the UK | 0500 40 50 60* |
| Phoning from outside the UK | +441383 847 088* |
Loans
| Lines are open | 8am to 10pm Mon to Fri, 8.30am to 6pm Saturday and 9.30am to 5.30pm Sunday |
| Quote or apply | 0800 169 8503* |
| All other questions | 0800 096 0543* |
Savings
| Lines are open | 8am–10pm, Mon–Fri 8am–8pm, Sat–Sun |
|
Existing account enquiries: |
0500 40 50 60* |
| Existing account enquiries (phoning from outside the UK) | 0044 1383 847 088 |
| Child Trust Fund | |
| Lines are open: | 9am–7pm, Mon–Fri 9am–12pm, Sat |
| General enquiries and new applications | 0800 7315 896* |
| Mortgages | |
| Lines are open: | 8am–8pm, Mon–Fri |
| General enquiries | 0800 838 295* |
Insurance
| Travel Insurance | |
| Lines are open | 8am–8pm, Mon–Fri 8am–7pm, Sat 9am–5pm, Sun |
| All questions | 0800 316 1453* |
| Car Insurance | |
| Lines are open | 8am–8pm, Mon–Fri 9am–5pm, Sat 10am–2pm, Sun |
| Payment queries | 0845 608 6034* |
| Claims | 0845 608 6038* |
| Renewal hotline | 0845 608 6028* |
| Customer services | 0845 608 6034* |
| 24-hour accident recovery | 0800 519 5195* |
| 24-hour windscreen repair helpline | 0800 587 6803* |
| Motoring legal protection | 0845 608 6038* |
| 24-hour breakdown assistance | 0800 028 8273* |
| Home Insurance | |
| Lines are open | 8am–8pm, Mon–Fri 9am–5pm, Sat 10am–2pm, Sun |
| Quotes and cover | 0800 169 8725* |
| Pet Insurance | |
| Lines are open | 8am–8pm, Mon–Fri 9am–5pm, Sat 10am–2pm, Sun |
| Quote and apply | 0800 434 6359* |
| Life Insurance | |
| Lines are open | 8am–8pm, Mon–Fri 9am–5pm, Sat |
| Quotes and cover | 0800 0137 137* |
Credit Card
| Credit Card Enquiries | |
| Lines are open |
08701 542 543 |
| To apply | |
| Lines are open | 8am–10pm, Mon–Fri 8am–7pm, Sat - Sun |
| Apply quoting WEB | 0800 030 4418* |
| Lost or stolen cards | |
| Lines are open | 24 hours a day, seven days a week |
| Phoning within the UK | 0845 300 0344* |
| Phoning from outside the UK | 00 44 131 549 8040* |
| Creditcare and Cardcare | |
| Lines are open | 8am–12am, Mon–Fri 8am–6pm, Sat–Sun |
| Arranging Creditcare | 08701 542 543* |
| Creditcare claims | 0845 702 3839* |
| Arranging Cardcare | 0845 120 8366* |
| Cardcare claims | 0870 850 6850* |
* Telephone calls may be recorded for security purposes, and monitored under our quality control procedures.
Calls to 0870 numbers from BT land line will cost a maximum 8p per minute plus a 6p set up fee. Calls to 0845 numbers from a BT land line will cost a maximum of 4p per minute plus a 6p set up fee. The price of calls from other companies may vary. Call price correct as at 28/01/2008.
Get in touch by email
Get in touch by email
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