Get in touch

Whether you'd like to apply for one of our award-winning products, or you need 24-hour assistance, here you'll find our contact details. Click on the links below to jump straight to the contact details you need:

• Online Banking helpdesk
• Loans
• Savings
• Travel Insurance
• Car Insurance
• Home Insurance
• Pet Insurance
• Life Insurance
• Credit Cards

 

Online Banking helpdesk

Please also check our online banking customer support to see if we have already answered your question there.

If you still can't find an answer to your question, please call us on the numbers below:

Lines are open	8am - 10pm, Mon-Fri  8am - 8pm, Sat-Sun
Phoning within the UK	0500 40 50 60*
Phoning from outside the UK	+441383 847 088*

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Loans

Please also check our loans customer support to see if we have already answered your question there.

If you still can't find an answer to your question, please call us on the numbers below:

Lines are open	8am - 10pm, Mon-Fri, 8.30am - 6pm, Sat 9.30am - 5.30pm, Sun
Quote or apply	0800 169 8503*
All other questions	0800 096 0543*

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Savings

Please also check our savings customer support to see if we have already answered your question there.

If you still can't find an answer to your question, please contact us on:

Savings
Lines are open	8am–10pm, Mon–Fri 8am–8pm, Sat–Sun
Existing account enquiries	0500 40 50 60*
Existing account enquiries (phoning from outside the UK)	0044 1383 847 088
Or you can write to us	Sainsbury's Finance PO Box 29191 Dunfermline KY12 2AU
Child Trust Fund
Lines are open	9am–7pm, Mon–Fri 9am–12pm, Sat
General enquiries and new applications	0800 7315 896*
Mortgages
Lines are open	8am–8pm, Mon–Fri
General enquiries	0800 838 295*

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Insurance

Please also check our insurance customer support to see if we have already answered your question there.

If you still can't find an answer to your question, please call us on the numbers below:

Travel Insurance
Lines are open	8am–8pm, Mon–Fri 8am–7pm, Sat 9am–5pm, Sun
All questions	0800 316 1453*
Car Insurance - new policies that commenced after 1st June 2011
Lines are open	8am-9pm, Mon-Fri 9am-5pm, Sat 10am-5pm, Sun
Customer Hotline:	0800 210 0247*
24-hr Accident Helpline:	0800 210 0250*
Motor Legal Protection:	0800 206 1951*
24-hr Breakdown Assistance:	0800 210 0251*
Windscreen Claims (Autoglass):	0800 363 636*
Car Insurance - All other policy holders
Lines are open	8am–8pm, Mon–Fri 9am–5pm, Sat 10am–2pm, Sun
Payment queries	0845 608 6034*
Claims	0845 608 6038*
Renewal hotline	0845 608 6028*
Customer services	0845 608 6034*
24-hour accident recovery	0800 519 5195*
24-hour windscreen repair helpline	0800 587 6803*
Motoring legal protection	0845 608 6038*
24-hour breakdown assistance	0800 028 8273*
Home Insurance - new policies that commenced after 31st January 2012
Customer Hotline	0800 206 1965* Mon-Fri, 8am - 9pm Sat, 9am - 5pm Sun, 10am - pm
24 hour emergency helpline	0800 206 1966* 24 hours, 365 days a year
Claims	0800 206 1965* Mon-Fri, 8am - 8pm Sat, 9am - 5pm Sun, Closed
Home Insurance - All other policy holders
Quote and apply: Lines are open	8am–8pm, Mon–Fri 9am–5pm, Sat 10am–2pm, Sun
Customer support: Lines are open	8am–6pm, Mon–Fri 9am–1pm, Sat
	0800 169 8725*
Pet Insurance
Quote and apply: Lines are open	0800 434 6359* 8am–9pm, Mon–Fri 9am–6pm, Sat 10am–2pm, Sun
Customer service helpline: Lines are open	0800 533 5911* 8am–9pm, Mon–Fri 9am–6pm, Sat 10am–2pm, Sun
Claims - Notification: Lines are open	0800 533 5912* 8am–8pm, Mon–Fri 9am–2pm, Sat 10am–2pm, Sun
Claims technical support: Lines are open	0800 533 5912* 8am–8pm, Mon–Fri 9am–2pm, Sat Closed, Sun
How to complain	0800 533 5911* Sainsbury's Pet Insurance The Connect Centre Kingston Crescent Portsmouth Hants PO2 8QL
Life Insurance
Lines are open	8am–8pm, Mon–Fri 9am–5pm, Sat
Quotes and cover	0800 0137 137*

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Credit Card

Please also check our credit card customer support to see if we have already answered your question there.

If you still can't find an answer to your question, please call us on the numbers below:

Credit Card Enquiries
Lines are open	0500 40 50 60 8am–Midnight, Mon–Fri 8am–6pm, Sat - Sun
To apply
Lines are open	8am–10pm, Mon–Fri 8am–7pm, Sat - Sun
Apply quoting WEB	0800 030 4418*
Lost or stolen cards
Lines are open	24 hours a day, 7 days a week
Phoning within the UK	0845 300 0344*
Phoning from outside the UK	00 44 131 549 8040*
Creditcare and Cardcare
Lines are open	8am–Midnight, Mon–Fri 8am–6pm, Sat–Sun
Creditcare claims	0845 702 3839*
Arranging Cardcare	0845 120 8366*
Cardcare claims	0870 850 6850*

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Hearing or speech impairment

If you have a hearing or speech impairment, you can also contact us by Typetalk, or specialised text phone.  Please dial 18001 followed by the number that you require.

If you have a visual impairment, we can provide documents in large print, audio or braille.

Get in touch by email

Remember that email isn't secure, so please don't send confidential information.

Queries & Requests – want to find out more about our products and services? Click on the link below, select the appropriate product and complete the form. We'll aim to get back to you within 3 working days.

Complaints – click on the link below, select 'if you wish to complain', select the appropriate product and complete the form. We'll progress your complaint in line with our formal complaints procedure.

Contact us about...

Loans

Credit Cards

Savings

Home Insurance

Car Insurance

Travel Insurance

Pet Insurance

Life Insurance