Savings Support

Find all the support you need to make your savings work for you

Welcome to the Savings Customer Support

Whichever savings product you've chosen, you'll find all the help you need here. Please select a product to find out more:



Current interest rates

Rates for accounts opened from 24/12/2011

Balance tiers Annual AER/gross p.a.
£1 - £499 0.50%
£500 + 2.80%

Rates for accounts opened from 01/12/2011 to 23/12/2011

Rates effective from 24/12/2011

Balance tiers Annual AER/gross p.a.
£1 - £499 0.50%
£500 + 2.80%

Rates for accounts opened from 01/12/2010 to 30/11/2011

Balance tiers Annual AER/gross p.a.
£1 - £499 0.50%
£500 + 2.50%

Rates for accounts opened from 09/08/2010 to 30/11/2010

Balance tiers Annual AER/gross p.a.
£1 + 0.50%

Rates for accounts opened from 06/04/2010 to 08/08/2010

Balance tiers Annual AER/gross p.a.
£1 - £499 0.50%
£500 + 2.30%


AER stands for annual equivalent rate and illustrates what the interest would be if interest was paid and compounded each year. Variable interest paid tax free, annually. Interest is calculated daily and paid on the anniversary of account opening.

Previous interest rates

Rates for accounts opened from 01/12/2011 to 23/12/2011

Rates effective from 01/12/2011 to 23/12/2011

Balance tiers Annual AER/gross p.a.
£0 - £499 0.50%
£500 + 2.50%

Rates for accounts opened from 01/11/2010 to 30/11/2011

Balance tiers Annual AER/gross p.a.
£0 - £499 0.50%
£500 + 2.50%

From 01/12/2011 the special offer conditions were removed for all eligible accounts. (See Terms & Conditions for full details).

Variable Rate Individual Savings Account (Variable Rate ISA) Special Offer rate conditions (6th April 2011):This Variable Rate ISA offer is only available for a limited period and may be withdrawn at any time. For qualifying Variable Rate ISA accounts opened during this offer period, this variable rate (currently 2.50% AER/gross p.a) and conditions, will apply for 12 months from your account opening date. Your first deposit must be a minimum of £500 and the maximum deposit must not exceed the annual Cash ISA limit, currently £5,340. Transfers in from other providers are also allowed. At the end of the 12 month period or if your account balance falls below £500, the rate will revert to the standard Variable Rate ISA interest rate at that time (currently 0.50% AER/gross p.a.).

For accounts opened between 1st November 2010 and 5th April 2011 the special condition also applies:

Variable Rate Individual Savings Account (Variable Rate ISA) Special Offer rate conditions (1st November 2010 to 5th April 2011): This Variable Rate ISA offer is only available for a limited period and may be withdrawn at any time. For qualifying Variable Rate ISA accounts opened during this offer period, this variable rate (currently 2.80% AER/gross p.a) and conditions, will apply for 12 months from your account opening date. Your first deposit must be a minimum of £500 and the maximum deposit must not exceed the annual Cash ISA limit, currently £5,100. Transfers in from other providers are also allowed. At the end of the 12 month period or if your account balance falls below £500, the rate will revert to the standard Variable Rate ISA interest rate at that time (currently 0.50% AER/gross p.a.).

Rates for accounts opened from 09/08/2010 to 31/10/2010

Balance tiers Annual AER/gross p.a.
£0 - £499 0.50%
£500 + 2.60%


Variable Rate Individual Savings Account (Variable Rate ISA) Special Offer rate conditions: This Variable Rate ISA offer is only available for a limited period and may be withdrawn at any time. For qualifying Variable Rate ISA accounts opened during this offer period, this variable rate (currently 2.60% AER/gross p.a) and conditions, will apply for 12 months from your account opening date. Your first deposit must be a minimum of £500 and the maximum deposit must not exceed the annual Cash ISA limit, currently £5,100. Transfers in from other providers are also allowed. At the end of the 12 month period or if your account balance falls below £500, the rate will revert to the standard Variable Rate ISA interest rate at that time (currently 0.50% AER/gross p.a.).

Rates for accounts opened from 06/04/2010 to 08/08/2010

Balance tiers Annual AER/gross p.a.
£0 - £499 0.00%
£500 + 2.30%

Cash ISA variable rate and conditions:
This offer is only available for a limited period and may be withdrawn at any time. The interest rate is variable from your account opening date and is currently 2.30% AER/gross pa. Interest starts to accrue from the date on which cleared funds are paid into your Cash ISA. Your first deposit must be between £500 and £5,100 and you must fund your account within 30 days of opening it.

AER stands for annual equivalent rate and illustrates what the interest would be if interest was paid and compounded each year. Variable interest paid tax free, annually. Interest is calculated daily and paid on the anniversary of account opening.

First steps


Once you've successfully applied for a Cash ISA, there are just two simple steps you need to complete to fully open your account:

  • We may need to verify your identity (PDF 85KB)
  • Make a payment to your Cash ISA, see below for details 

Verifying your identity

To comply with Money Laundering regulations, we need to verify your identity. This means we will, in the first instance, attempt to electronically confirm your name and address. If we can't do this, we'll ask you to send us specific documents.

Due to legislation, we are unable to accept National ID Cards to verify your identity. We are sorry for any inconvenience this may cause.

Making a payment to your account

To keep your account open you'll need to make a payment to it within 30 days. There are four easy ways to do this.

  • By cheque, make sure the cheque is payable to yourself
  • Transfer funds from an existing Cash ISA with another provider using our transfer in form (PDF 76KB)
  • By bank transfer from your main bank account or existing Sainsbury's Finance savings account to your Cash ISA
  • Set up a standing order (PDF 85KB) to your Cash ISA.

 
You’ll find more information about this in how to pay in.


How to pay in

How to pay in

There are four easy ways to save:

• Bank transfer
You can transfer money from your existing Sainsbury's Finance savings account or your main bank account to your Cash ISA.  You'll need your account sort code and account number, which can be found on your welcome letter or on your account summary page, if you are registered for online banking.   If you are depositing money from your main bank account please use a BACS or CHAPS transfer.

• Set up a standing order
Top up your Cash ISA regularly on a date that suits you each month by setting up a standing order (PDF 70KB) to your Cash ISA. 

• Transfer an existing Cash ISA
 If you already have a Cash ISA with another institution and want to take advantage of our Sainsbury's Cash ISA you can transfer to us free of charge using our transfer in form (PDF 76KB) and send it to the address on the form.

Post a cheque
Please write your sort code and account number on the back of the cheque and send your cheque, making it payable to yourself to:
 
Sainsbury's Bank
PO Box 29191
Dunfermline
KY12 2AU


Managing your account online

Managing your account online

If you are registered for Sainsbury's Online Banking you can securely access your account anytime, anywhere. You can:

  • View your statements online
  • See your transactions for the past 12 months
  • Transfer money to your main bank account **
  • Transfer funds between your Sainsbury's Finance savings accounts
  • Change your address online
  • Check or change your account details


If you haven't already registered for Sainsbury's Online Banking you can simply register by clicking on the button below.

Need help?

You can find out more about registering for Sainsbury's Online Banking to access, view and manage your account online in our online support section.

Or you can call our Online Helpdesk on 0500 40 50 60*. Lines are open Monday-Friday 8am-10pm and Saturday-Sunday 8am-8pm.

*Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls are free from a landline only. **Transfers to your nominated account will be received by midnight on the same day the payment is instructed, provided instruction is made by 5pm. Transactions instructed after this time will be treated as next business day.

Here are some general points about managing your account online:

Payments being debited

When you've made a payment, it will be debited from your available balance and current balance as soon as the payment has been sent. Your available balance will not reduce until the payment leaves your account.

For payments made before 4pm on a bank working day your current balance and available balance will change one working day later. So if you've made a payment on Monday at 3pm, your current balance will change on Tuesday.

Available balance

This is the balance in your account which is available for you to withdraw or make an immediate payment. It is the current balance minus the value of any cheques paid in which are still being cleared. This balance may change throughout the day as transactions are made.

You can only fund one Cash ISA during any one tax year and you cannot deposits more than £5,640 per tax and remember any amount you withdraw from your Cash ISA cannot be replaced during the same tax year.

Current balance

This balance may include cheques that have been paid in but are still being cleared. This balance may change throughout the day as transactions are made.

Payment beneficiaries

If you are making a payment to a non-Sainsbury's Finance savings account including payments to a Sainsbury's Finance Credit Card, the payment will take up to three full working days to reach the account.

If you are making a payment to another Sainsbury's Finance savings account the payment will take up to one full working day to reach the account.

Account transfers

Payments processed through the Faster Payments should arrive in your account no later than the next bank working day. Transfers between Sainsbury's Finance accounts are normally treated as arriving in your account straightaway, except when they are made after 8pm or on a non bank working day. Payments made to external beneficiary accounts will be received by midnight on same day the payment is instructed, provided instruction is made by 5pm. Transactions instructed after these times will be treated as next business day.

Transfers to your nominated account may take up to four bank working days.

Managing your account by phone

Managing your account by phone

  • Check or change your account details

   
If you've any queries, we can help.  Please call us.

Phone our team: 0500 40 50 60*
Lines are open: Monday-Friday 8am-10pm
Saturday and Sunday 8am-8pm

*Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls are free from a landline only.

Power of Attorney

Power of Attorney

To manage a Cash ISA on someone else's behalf, you will need to hold an Enduring Power of Attorney authorisation.

What you need to use the online facility

You will need an Enduring Power of Attorney document which gives you - the attorney - full authority to manage the financial affairs of another person - your Donor - now and in the future. If you don't have a Enduring Power of Attorney document you will not be able to open a Cash ISA. 

How to register for the online facility

If your Donor does not have any existing Sainsbury's Finance savings accounts and you want to open a new savings account on their behalf and manage it using the online Power of Attorney facility, you will need to hold an Enduring Power of Attorney. Then send it along with your original Power of Attorney document or a certified copy, plus any anti-money laundering documentation as specified on the application form to:


Sainsbury's Bank
PO Box 29191
Dunfermline
KY12 2AU

Already hold a Power of Attorney for an existing savings account?

In order to open a Cash ISA you will need to hold an Enduring Power of Attorney, once you have this simply complete the Power of Attorney and Sainsbury's Online Banking Application (PDF 58 KB) then send it to the above address.

Already registered online?

You will still need to register with a separate username and password to be able to manage your Donor's accounts online.

Need to cancel the online facility?

To cancel your Power of Attorney online facility or to let us know that your Power of Attorney has been revoked, please contact us on 0500 40 50 60*. Lines are open 8am to 10pm Mon - Fri and 8am to 8pm Saturday & Sunday.

* Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls free from a landline only.

If you're calling about your partner's account

To comply with our Data Protection Act, we can only discuss accounts or online registration with the account holder unless they have given you authority by registering a valid Power of Attorney Document with Sainsbury's Finance.

Power of Attorney and Sainsbury's Online Banking Application

You can download and print your Power of Attorney and Sainsbury's Online Banking Application (PDF 58KB) with Adobe Acrobat. Get Adobe Reader.
 
 Get Adobe Reader
 
Please note: This document will open in a new browser window and may take some time to download depending on your internet connection.


Get in touch

Get in touch

You can find more information about our Cash ISA in our FAQs, or email us for general enquiries.

If your query relates to your partner's account, to comply with the Data Protection Act, we can only discuss accounts or online registration with the account holder unless you've registered a valid Power of Attorney document with Sainsbury's Finance.

Contact us by phone:

Existing account enquiries: 0500 40 50 60*
Lines are open: Monday-Friday 8am-10pm
Saturday and Sunday 8am-8pm

Our automated telephone service is available 24 hours a day, seven days a week.

Existing account enquiries:
(calling from outside the UK)
0044 1383 847 008*
Lines are open: Monday-Friday 8am-10pm
Saturday and Sunday 8am-8pm

Or you can write to us:

Sainsbury's Bank
PO Box 29191
Dunfermline
KY12 2AU

Please note if you write to us, we can only respond to written requests for general enquiries.  If you have an account specific enquiry please call us on the above telephone number.

*Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls are free from a landline only.

Terms and conditions


To help you decide whether our Cash ISA is right for you read our Key Features (PDF 67KB) document.

Sainsbury's Cash ISA terms and conditions

Please read our terms and conditions (PDF 150KB) and privacy statement.

Please note: our terms and conditions document will open in a new browser window and may take some time to download depending on your internet connection.
 
You can download and print the terms and conditions document with Adobe Acrobat.  Get Adobe Reader.

 Get Adobe Reader


Stay safe online

You can learn how to keep yourself and your personal details safe online by visiting our online security section.

 If you think something's not quite right when you're banking online or over the phone, get in touch with us as soon as possible.

Sainsbury's Finance is a trading name of Sainsbury's Bank plc. Sainsbury's Supermarkets Ltd is an appointed representative of Sainsbury's Bank plc.
Sainsbury's Bank plc, Registered Office, 33 Holborn, London EC1N 2HT (registered in England, no. 3279730) is authorised and regulated by the Financial Services Authority (FSA). Register no. 184514. The Financial Services Authority does not regulate Loans and Credit Cards.
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