Finance
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Welcome to the Savings Customer Support
Whichever savings product you've chosen, you'll find all the help you need here. Please select a product to find out more:
Current interest rates
Rates for accounts opened from 01/11/2009
| Balance tiers | Annual AER/gross p.a. | Net p.a. |
| £2,500+ | 0.10% | 0.08% |
Details of historic interest rates are available by calling freephone
on 0500 405060*.
AER stands for annual equivalent rate and illustrates what the interest would be if interest was paid and compounded each year. Gross rate is the contractual rate of interest payable before the deduction of income tax at the rate specified by law (currently 20%). Variable interest paid annually. Net is the rate of interest paid after the deduction of basic rate tax at 20%.
*Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls are free from a landline only.
How to pay in
How to pay in
There are three easy ways to save:
• Bank transfer
You can transfer money from your existing Sainsbury's Finance savings account or your main bank account to your Direct Saver. You'll need your account sort code and account number. If you are registered for online banking this can be found on your account summary page. If you are depositing money from your main bank account please use a BACS or CHAPS transfer.
• Set up a standing order
Top up your savings regularly on a date that suits you each month by setting up a standing order (PDF 70KB).
• Post a cheque
Please write your sort code and account number on the back of the cheque and send your cheque, making it payable to yourself with a pay in slip to:
Sainsbury's Bank
PO Box 29191
Dunfermline
KY12 2AU
If you plan to do this regularly, please order a supply of pay in slips using the online banking service, or by calling us on 0500 40 50 60.
Managing your account online
Managing your account online
Register for Sainsbury's Online Banking to securely access your account anytime, anywhere. You can:
- View your statements online
- See your transactions for the past 90 days
- Transfer money to a nominated account*
- Make payments to your Sainsbury's Credit Card
- Transfer funds between your Sainsbury's savings accounts
- Change your address online
- Check or change your account details
- Order pay-in slips
Need help?
You can find out more about registering for Sainsbury's Online Banking to access, view and manage your account online in our online support section.
If you’ve forgotten your username or password, you can contact our online help desk.
| Online help desk: | 0500 40 50 60** |
| Lines are open: |
Monday - Friday 8am -10pm |
Charges
The following charges will apply: £5 for a duplicate statement†; £25 per CHAPS payment.
**Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls are free from a landline only.
†max £50 charge.
Managing your account by phone
Managing your account by phone
- Check or change your account details
- Transfer money to your nominated account*
If you’ve forgotten your username or password, you can contact our online help desk.
| Phone our team: | 0500 40 50 60** |
| Lines are open: | Monday-Friday 8am-10pm Saturday and Sunday 8am-8pm |
Our touchtone service is available 24 hours a day, seven days a week.
Charges
The following charges will apply: £5 for a duplicate statement†; £25 per CHAPS payment.
**Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls are free from a landline only.
†max £50 charge.
Terms and conditions
Sainsbury's Direct Saver terms and conditions
Please read our terms and conditions (PDF 143KB) and privacy statement.
Please note: our terms and conditions document will open in a new browser window and may take some time to download depending on your internet connection.
You can download and print the terms and conditions with Adobe Acrobat. Get Adobe Reader.
Get in touch
Get in touch
Need to find out more about your Direct Saver account? Why not give us a call now or send us an email.
Who to call:
| Existing account enquiries: | 0500 40 50 60* |
| Lines are open: | Monday-Friday 8am-10pm Saturday and Sunday 8am-8pm |
Our touchtone service is available 24 hours a day, seven days a week.
| Existing account enquiries: (calling from outside the UK) |
+441383 847 088 |
| Lines are open: | Monday-Friday 8am-10pm Saturday and Sunday 8am-8pm |
Frequently asked questions
Frequently asked questions
How secure is my money?
Sainsbury's Bank plc manages its liquidity and capital base with strong financial processes and controls. We operate under our own independant banking licence and are authorised and regulated by the Financial Services Authority. FSA register number 184514. As such, our depositors benefit independently from the protection offered by the Financial Services Compensation Scheme (FSCS). The FSCS pays compensation up to the limit of £50,000 per person, per institution. More information on the FSCS is available on its website: www.fscs.org.uk.
Are there any investment limits?
The minimum initial investment for the account is £2,500; the maximum is £1,000,000. Your total investment is limited to £1,000,000.
Can I have my salary paid into my account?
Yes; just give your employer your sort code and account number and your salary can be paid in directly.
Can I discuss my partner's account?
To comply with the Data Protection Act, we can only discuss accounts or online registration with the account holder, unless a valid Power of Attorney document has been registered with Sainsbury's Finance.
How can I advise Sainsbury's Finance of a change of address?
You can change your address online if you are registered for online servicing.
| Existing account enquiries: | 0500 40 50 60* |
| Lines are open: | Monday-Friday 8am-10pm Saturday and Sunday 8am-8pm |
Or by writing to us at:
Sainsbury's Bank
PO Box 29191
Dunfermline
KY12 2AU
How can I change the account holders on my account?
Write to us at:
Sainsbury's Bank
PO Box 29191
Dunfermline
KY12 2AU
How will you advise me about rate changes?
In line with the Banking Code, whenever our rates change we will let you know by:
- Updating our website
- Publishing our new rates in at least three national daily newspapers
- Or by writing to you
Do I make the cheque payable to Sainsbury's Finance or to myself?
Please make the cheque payable to yourself.
Can I set up direct debits or standing orders from my Direct Saver account?
No; this account is specifically for savings, although you can transfer money into a nominated account in your name, by telephone or by using online servicing.
How can I register for gross interest?
Find out how to register for gross interest.
Which browsers are supported by this website?
The standard support browsers are:
- Internet Explorer v7.0
- Firefox v3.0
On Windows platforms only (NT4, 95, 98, ME, 2000, XP, Vista), not Mac computers.
Can we help?
This is a simple instant answer tool, please phrase your question as easily as possible or use key words (60 character limit):
Alternatively, contact us by phone or send us an email.
