Savings Support

Find all the support you need to make your savings work for you

Welcome to the Savings Customer Support

Whichever savings product you've chosen, you'll find all the help you need here. Please select a product to find out more:



Current interest rates

Rates for accounts opened from 01/11/2009

Balance tiers Annual AER/
gross p.a.
Monthly AER/
gross p.a.
Monthly gross Net p.a.
£1 + 0.10% 0.10% 0.10% 0.08%


Details of historic interest rates are available by calling freephone on 0500 405060*.

AER stands for annual equivalent rate and illustrates what the interest would be if interest was paid and compounded each year. Gross rate is the contractual rate of interest payable before the deduction of income tax at the rate specified by law (currently 20%). Variable interest paid monthly or annually. Net is the rate of interest paid after the deduction of basic rate tax at 20%.

*Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls are free from a landline only.

How to pay in

How to pay in

There are four easy ways to save:

Bank transfer
You can transfer money from your existing Sainsbury's Finance savings account or your main bank account to your Instant Access Saving Account.  You'll need your account sort code and account number. If you are registered for online banking this can be found on your account summary page.   If you are depositing money from your main bank account please use a BACS or CHAPS transfer.

• SaveBack
Add to your savings using your debit card while shopping at main Sainsbury’s stores – it’s as easy as getting cashback.

• Set up a standing order
Top up your savings regularly on a date that suits you each month by setting up a standing order (PDF 70KB). 

Post a cheque
Please write your sort code and account number on the back of the cheque and send your cheque, making it payable to yourself with a pay in slip to:
 
Sainsbury's Bank
PO Box 29191
Dunfermline
KY12 2AU

If you plan to do this regularly, please order a supply of pay in slips using the online banking service, or by calling us on 0500 40 50 60.


Managing your account online

Managing your account online

Register for Sainsbury's Online Banking to securely access your account anytime, anywhere. You can:

  • View your statements online
  • See your transactions for the past 12 months
  • Transfer money to a nominated account*
  • Make payments to your Sainsbury's Credit Card
  • Transfer funds between your Sainsbury's savings accounts
  • Change your address online
  • Check or change your account details
  • Order pay-in slips

Need help?

You can find out more about registering for Sainsbury's Online Banking to access, view and manage your account online in our online support section.

If you’ve forgotten your username or password, you can contact our online help desk.

Online help desk: 0500 40 50 60**
Lines are open:

Monday - Friday 8am -10pm
Saturday & Sunday 8am - 8pm

Charges

The following charges will apply: £5 for a duplicate statement†; £25 per CHAPS payment.

*Transfers to your nominated account will be received by midnight on the same day the payment is instructed, provided instruction is made by 5pm. Transactions instructed after this time will be treated as next business day.
**Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls are free from a landline only.
†max £50 charge.

Managing your account by phone

Managing your account by phone

  • Check or change your account details
  • Transfer money to your nominated account*

    
If you’ve forgotten your username or password, you can contact our online help desk.

Phone our team: 0500 40 50 60**
Lines are open: Monday-Friday 8am-10pm
Saturday and Sunday 8am-8pm

Our touchtone service is available 24 hours a day, seven days a week.

Charges

The following charges will apply: £5 for a duplicate statement†; £25 per CHAPS payment.

*Transfers to your nominated account may take up to four business days.
**Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls are free from a landline only.
†max £50 charge.

SaveBack & ATM functionality

A unique way of saving

SaveBack from Sainsbury’s Finance is the first ever UK service to let customers save money when they pay for their shopping using a debit card in all main Sainsbury's stores.

How can I SaveBack?

When you open an account with the SaveBack facility, you’ll receive your SaveBack card. Then you can SaveBack when you pay for your weekly shopping, just:

  • Hand your debit and SaveBack cards to the cashier at the same time
  • Tell the cashier how much you would like to save - you can save up to £2,500 at the checkout and up to £9,000 with a supervisor
  • You'll get a receipt confirming your deposit
  • Your savings account will be credited no later than the next bank working day

There's no limit to the amount of SaveBack deposits you can make. However, bear in mind if you make multiple large deposits your bank may want authorisation from you.

Why use SaveBack?

  • Save while you do your weekly shop
  • Easy to save regularly
  • Quick, convenient and secure
  • Available whenever the main Sainsbury's stores are open
  • Your savings account will be credited no later than the next bank working day

Where can i use SaveBack?

SaveBack is available at all main Sainsbury's stores, during opening hours. Use our store locator to find a store near you that offers this service.

I've got an Instant Access Saver account, but I don’t have a SaveBack card

If you already have an Instant Access Saver account, but you don't have a SaveBack card, simply call 0500 40 50 60* to get one. Lines are open 8am to 10pm Mon-Fri and 8am to 8pm Sat-Sun.

Access to your money whenever you need it

  • Our ATM card allows you access to your money whenever you need it and can be used at any Sainsbury's Finance ATM or wherever you see the LINK symbol.
  • You can withdraw up to £250 per day, get a mini statement, check you balance and change your PIN Number
  • Remember you can make unlimited withdrawals with our Instant Access Saver account

I've got an Instant Access Saver account, but I don't have an ATM card.

If you already have an Instant Access Saver account, but you don’t have an ATM card, simply call 0500 40 50 60* to get one. Lines are open 8am to 10pm Mon-Fri and 8am to 8pm Sat-Sun.

*Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls are free from a landline only.

Power of Attorney

Power of Attorney

To manage an account on someone else's behalf, you will need to apply for Power of Attorney authorisation.

What you need to use the online facility

You will need a Power of Attorney document which gives you, the attorney, full authority to manage the financial affairs of another person - your Donor - now and in the future. If the Power of Attorney document only allows you to deal with specific accounts on behalf of your Donor, or for a particular period of time, you won't be able to use the Power of Attorney online facility.

How to register for the online facility

If your Donor has an existing Instant Access Saver and you would like to manage it on their behalf using the online Power of Attorney facility, you will need to complete the Power of Attorney and Sainsbury's Online Banking Application (PDF 74KB). Then send it along with your original Power of Attorney document or a certified copy, plus any anti-money laundering documentation as specified on the application form to:

Sainsbury's Savings
PO Box 29191
Dunfermline
KY12 2AU

Already hold a Power of Attorney for an existing savings account?

You don't need to send your Power of Attorney document again as we'll already have the details. Simply complete the Power of Attorney and Sainsbury's Online Banking Application (PDF 74 KB). Then send it to the above address.


If you and your Donor both have an existing account we will not require any anti-money laundering documentation from either of you.

Already registered online?

You will still need to register with a separate username and password to be able to manage your Donor's accounts online.

Need to cancel the online facility?

To cancel your Power of Attorney online facility or to let us know that your Power of Attorney has been revoked, please contact us on 0500 40 50 60*. Lines are open 8am to 10pm Mon - Fri and 8am - 8pm Saturday & Sunday.

If you're calling about your partner's account

To comply with our Data Protection Act, we can only discuss accounts or online registration with the account holder unless they have given you authority by registering a valid Power of Attorney Document with Sainsbury's Finance.

Power of Attorney and Sainsbury's Online Application

You can download and print your Power of Attorney and Sainsbury's Online Banking Application (PDF 74KB) with Adobe Acrobat. Get Adobe Reader.
 
 Get Adobe Reader
 
Please note: This document will open in a new browser window and may take some time to download depending on your internet connection.

*Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls are free from a landline only.

Terms and conditions

Sainsbury's Instant Access Saver terms and conditions

Please read our terms and conditions (PDF 143KB) and privacy statement.

Please note: our terms and conditions document will open in a new browser window and may take some time to download depending on your internet connection.

You can download and print the terms and conditions with Adobe Acrobat.  Get Adobe Reader.

Get Adobe Reader


Get in touch

Get in touch

Need to find out more about your Instant Access Saver account? Why not give us a call now or send us an email.

Contact us by phone:

Existing account enquiries: 0500 40 50 60*
Lines are open: Monday-Friday 8am-10pm
Saturday and Sunday 8am-8pm

Our automated telephone service is available 24 hours a day, seven days a week.

Existing account enquiries:
(calling from outside the UK)
0044 1383 847 008*
Lines are open: Monday-Friday 8am-10pm
Saturday and Sunday 8am-8pm

Or you can write to us:

Sainsbury's Bank
PO Box 29191
Dunfermline
KY12 2AU

Please note if you write to us, we can only respond to written requests for general enquiries.  If you have an account specific enquiry please call us on the above telephone number.

*Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls are free from a landline only.

Stay safe online

You can learn how to keep yourself and your personal details safe online by visiting our online security section.

 If you think something's not quite right when you're banking online or over the phone, get in touch with us as soon as possible.

Sainsbury's Finance is a trading name of Sainsbury's Bank plc. Sainsbury's Supermarkets Ltd is an appointed representative of Sainsbury's Bank plc.
Sainsbury's Bank plc, Registered Office, 33 Holborn, London EC1N 2HT (registered in England, no. 3279730) is authorised and regulated by the Financial Services Authority (FSA). Register no. 184514. The Financial Services Authority does not regulate Loans and Credit Cards.
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