Stay Safe Online

Protect yourself online

Protect your personal details online

Your personal details are very important. Keep them safe and keep your accounts secure.

Always

  • 'Log out' when you've finished online banking
  • Use uppercase and lowercase letters and numbers in your password
  • Use trusted computers only - be extra careful if you use a public computer
  • Think twice about storing your personal details on a wireless or mobile device
  • Check your accounts regularly
  • Report any suspicious transactions to us on 0500 40 50 60.

Never

  • Tell anyone your password and security details
  • Leave your computer unattended and unlocked when you're logged in
  • Open emails if you don't recognise the sender
  • Respond to emails that ask for your password or other log in info


If you receive a suspicious email claiming to be from Sainsbury’s, forward them to onlineinvestigations@sainsburysbank.co.uk.

The British Bankers' Association's Know Fraud, No Fraud website features further advice on protecting yourself against tactics used by fraudsters.

Protect your computer

Keep your computer security up to date to stay safe from Trojans, viruses and other online risks.

Opertating system and browser

Keep them up to date — newer versions have higher levels of internal security.

Anti-Virus Software

Keep your anti-virus software up to date — new viruses can appear daily. Look for software that combines anti-virus, firewall and anti-spyware. Here are some popular providers:

How we protect you

We use the latest security measures to keep your money and personal information safe when you bank with us online.

Our online servicing system includes:

Secure sign in
Only gives you access once you enter your username and password, and answer a security question.

Secured Sockets Layer (SSL) certificates
Your Proof that we are who we say we are and that your information is encrypted to prevent others reading it — look for the yellow padlock at the bottom of your browser.

Firewall protection
Prevents unauthorised access from third parties and safeguards your account information in our systems.

Time-out facility
Automatically logs you out if you’re inactive for 10 minutes.

Online fraud guarantee

Our guarantee means that if you're a victim of online fraud you’ll be reimbursed if you lose any money.

SafeOnline


Log in to Online Banking to download SecureAnywhere ID Shield for free

Sainsbury’s Bank online banking customers can download SecureAnywhere ID Shield software from Webroot free of charge. SecureAnywhere is a multi-award winning antivirus and will stop malware your existing antivirus could miss.

Webroot also offer subscription services for various personal computing devices. There’s a cost for these services. Visit Webroot for more information.

SafeOnline protects your personal information, like passwords, credit card and bank account details, when you use the internet. It gives you added protection on top of any anti-virus software you have. SafeOnline protects these details by:

Making sure the websites you visit are genuine and not phishing sites
Checking that the log in information you enter is meant for the website you're visiting
Protecting your personal information, even when there's malicious software running on your computer

SecureAnywhere takes only seconds to install and will protect you immediately. You don’t need to set anything up, and it is compatible with all leading computer security software.

By downloading and installing Webroot SecureAnywhere ID Shield you agree with Webroot's terms and conditions. Sainsbury’s Bank is not responsible for, nor do they guarantee, the content or services associated with this product. All queries regarding Webroot SecureAnywhere ID Shield should be directed to Webroot Support.

Sainsbury's Bank Secure

What is Sainsbury's Bank Secure?

This is a free service provided by Sainsbury's Bank and certified by MasterCard® International. It offers you a more secure internet shopping service when you pay with your Sainsbury's Bank credit card. The service assesses each transaction and will either verify it automatically or ask you for some further information. It only applies to online purchases at participating retailers.

You’ll sometimes see the Sainsbury's Bank Secure service being called 'MasterCard® SecureCode' or 'Verified by Visa'.

With Sainsbury’s Bank Secure you can shop online safely, using any computer, anytime, anywhere.

How it works

When you buy something online, you’ll get a "Processing…." page after you’ve entered your payment details. Sometimes you’ll be asked for further information to help us verify the payment.

Will I need to apply for a new card to use Sainsbury's Bank Secure?

No. Your existing credit card is enabled for using Sainsbury's Bank Secure.

Can I use Sainsbury's Bank Secure from any computer?

Yes. Sainsbury's Bank Secure works on most modern computers and browsers. One of its great advantages is that it works on any computer connected to the web that has a compatible browser.

What if I have software that stops pop-up boxes?

If you have a pop-up blocker installed you’ll need to disable it or change the settings to make sure Sainsbury's Bank Secure works properly.

What if I buy something online but the Sainsbury's Bank Secure summary box doesn’t appear?

Some retailers don’t use Sainsbury's Bank Secure yet but you can still use your credit card. Just follow the retailer's normal checkout process.

Where can I get more help and information on Sainsbury's Bank Secure?

For help please call our Sainsbury's Bank helpdesk.

Using your credit card abroad

Going somewhere nice? Your Sainsbury's Bank Credit Card is accepted around the world, wherever you see the MasterCard, Visa or Maestro/Cirrus sign.

Let us know you're going away
If you plan to use your card while you're away, please call us on 0500 40 50 60 and let us know. We’re open Monday to Friday 8am-12am and 8am-6pm at weekends. Calls may be recorded and are free from most landlines.

We can also help make sure you get the most from your card when you travel.

Tips for using your card safely
Follow these steps to use your card safely when you’re abroad:

  • If you have trouble using your card abroad, call the overseas telephone number on the back of the card
  • Only take cards that you intend to use − leave others at home
  • Take a note of your card number and your card company's 24-hour contact number, and report any lost or stolen cards as soon as possible
  • Make sure your card company has up-to-date contact details for you, including your mobile number
  • Don't let your card out of your sight − especially when you make purchases in bars or restaurants
  • Never give your PIN to anyone
  • Shield your PIN when paying with your or using a cash machine
  • When you return home, check your card statement for any unfamiliar transactions, and report them as soon as possible

Charges for using your card abroad
You’ll be charged a fee of 2.75% for using your credit card abroad. Cash advances are also subject to a handling fee of 3% (minimum £3).

Any payment you make abroad will be converted into Sterling at the exchange rate determined by Visa International or MasterCard International depending on which card you have.

Recycling of email addresses

Customers who hold certain email accounts (for example, Yahoo, Rocket and Ymail email accounts) who have not logged into those email accounts for a prolonged period (for Yahoo, Rocket or Ymail email accounts, this period is 12 months) could have their email addresses recycled by their provider.  If any account you hold with us is registered under an email address that is recycled, emails from us regarding your Sainsbury's Bank account could potentially be seen by unknown third parties. 

If you no longer actively use the email address under which your Sainsbury's Bank account is registered, please update your registered details to reflect the email address currently used by you.  If you continue to use your registered email account, please ensure that you visit the email account with sufficient regularity to avoid it being recycled.  We recommend that you check with your email account provider for specific details of their email recycling policy.

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