Protect your personal details

Your personal details are the key to your online accounts. Keep them safe and keep your accounts secure.

Do

• Use the 'log out' button when you've finished.
• Use a mix of uppercase and lowercase letters as well as numbers in your password.
• Use trusted PCs only - be extra careful if using public computers,
• Think about if your wireless or mobile device is safe for storing your personal details.
• Check your accounts regularly.
• Report any suspicious transactions to our Online Helpdesk on 0500 40 50 60.

Don't

• Tell anyone your password and security details.
• Leave your PC unattended and unlocked when you're logged in.
• Open emails if you don't recognise the sender.
• Respond to emails asking for your password, even if they appear to be from Sainsbury’s Finance - forward any suspicious emails to onlineinvestigations@sainsburysbank.co.uk.

Log in to Online Banking to download SafeOnline for free

To ensure that you and your information are kept as secure as possible when you use the internet, Sainsbury’s Finance have asked Prevx to offer registered online servicing customers SafeOnline software free of charge. Anti-virus software will protect your PC from viruses and malware, but doesn’t protect your personal information, like passwords, credit card and bank account details, when you use the internet. SafeOnline will protect these details on all websites, giving you added protection on top of any anti-virus software you have. SafeOnline protects these details by:

• Ensuring you are accessing the website you want to, and not a phishing website
• Protecting your personal information, even if there is malicious software on your PC
• Advising you if there is any malicious software on your PC, and what you can do to remove it

SafeOnline takes only seconds to install and will protect you immediately. You don’t need to set anything up, and it is compatible with all leading PC security software.

Keep your computer's security up to date and stay safe from Trojans, viruses and other online risks.

• Keep your operating system and browser up to date; newer versions have higher levels of internal security.
• Keep your anti-virus software up to date, as new viruses can appear daily.
• Choose software that combines anti-virus software, firewall and anti-spyware software. Here are the most popular providers for you to consider:
• Zone Alarm
• Norton Internet Security
• McAfee Internet Security Suite
• Clear your browser cache regularly.
• Find out how to clear browser cache
• Get the latest Windows security patch, available at www.microsoft.com/security.

We use the latest security measures available to keep your money and personal information safe when you're banking with us online.

Our online servicing system includes:

• Secure sign in
Only gives you access once you've entered your username, password and the answer to one of the memorable questions you set up when you registered.

• Secured Sockets Layer (SSL) certificates
Your proof that we are who we say we are and that your information is encrypted to prevent others from reading it. (Look for the yellow padlock at the bottom of your browser.)

• Firewall protection
Prevents unauthorised access from third parties and safeguards your account information in our systems.

• Time-out facility
Automatically logs you out after 10 minutes of inactivity. Dedicated security team Monitors the service 24 hours a day, seven days a week. If there is any suspicious activity we are the first to know.

Online fraud guarantee

If you're a victim of online fraud do not worry we have an on-line fraud guarantee and where appropriate you will be reimbursed in full

Sainsbury's Finance Secure

Enjoy complete confidence when you use your Sainsbury's Finance Credit Card to shop online.

What are the benefits?

You'll be able to shop online safely, using any computer, anytime, anywhere. Sainsbury's Finance Secure ensures that no one else can use your card online. You'll also have access to a 'Personal Account Manager' website, where you can check details of your Sainsbury's Bank Secure transactions.

How does it work?

Enrol for Sainsbury's Bank Secure online and choose your own unique personal password. Every time you use your card for online purchases with participating companies, you'll be asked to confirm the purchase by entering your password on a secure and completely confidential pop up screen.

How much does it cost?

Here's the really good news. The Sainsbury's Bank Secure service is free, so make sure you enrol - it's quick and easy.

If you have a Sainsbury's Finance Visa Credit Card

If you have a Sainsbury's Finance MasterCard Credit Card

High-tech safety measures

Every online application on the Sainsbury's Finance website is encrypted using 128-bit encryption - the latest and most powerful encryption technology available. This makes it virtually impossible for anyone else to access your information unless they have the 'key' or password. A secure communications link called a Secure Socket Layer (SSL) encrypts all the information passed between your browser and our online applications.

We record and monitor all our customer calls to prevent fraud and to make sure our staff are trained to the highest standards.

If you think you've received a call from someone pretending to be from Sainsbury's Finance, here's what to look out for:

• You don't recognise the caller number.
• You receive repeated calls from this number.
• Caller claims they're from your bank, but does not have your basic personal details, such as your first and last names.
• You receive a recorded message that asks for your bank account or credit card details, login details or any other personal security details.

What you should do

• If you are at all suspicious of the person who has called you, ask to call them back.
• Don't call them back on the number they give you, instead check your bank's correct contact details.
• Don't give your personal details in response to a recorded message.
• If you suspect any suspicious activity on your account, call us immediately on 0500 40 50 60.

For more information on protecting yourself when banking online, visit the UK banking industry's initiative Bank Safe Online.  You can also find more information at Get Safe Online.