Stay Safe Online

Protect yourself online

Protect your personal details online

Your personal details are the key to your online accounts. Keep them safe and keep your accounts secure.

Do

  • Use the 'log out' button when you've finished.
  • Use a mix of uppercase and lowercase letters as well as numbers in your password.
  • Use trusted PCs only - be extra careful if using public computers,
  • Think about if your wireless or mobile device is safe for storing your personal details.
  • Check your accounts regularly.
  • Report any suspicious transactions to our Online Helpdesk on 0500 40 50 60.

Don't

  • Tell anyone your password and security details.
  • Leave your PC unattended and unlocked when you're logged in.
  • Open emails if you don't recognise the sender.
  • Respond to emails asking for your password, even if they appear to be from Sainsbury’s Bank - forward any suspicious emails to onlineinvestigations@sainsburysbank.co.uk.

Protect your computer

Keep your computer's security up to date and stay safe from Trojans, viruses and other online risks.

Opertating System & Browser

Keep your operating system and browser up to date; newer versions have higher levels of internal security.

Anti-Virus Software

Keep your anti-virus software up to date, as new viruses can appear daily. Choose software that combines anti-virus software, firewall and anti-spyware software. Here are the most popular providers for you to consider:

How we protect you

We use the latest security measures available to keep your money and personal information safe when you're banking with us online.

Our online servicing system includes:

Secure sign in
Only gives you access once you've entered your username, password and the answer to one of the memorable questions you set up when you registered.

Secured Sockets Layer (SSL) certificates
Your proof that we are who we say we are and that your information is encrypted to prevent others from reading it. (Look for the yellow padlock at the bottom of your browser.)

Firewall protection
Prevents unauthorised access from third parties and safeguards your account information in our systems.

Time-out facility
Automatically logs you out after 10 minutes of inactivity. Dedicated security team Monitors the service 24 hours a day, seven days a week. If there is any suspicious activity we are the first to know.

Online fraud guarantee

If you're a victim of online fraud do not worry we have an on-line fraud guarantee and where appropriate you will be reimbursed in full.

Sainsbury's Bank Secure

Sainsbury's Bank Secure is a free service provided by Sainsbury's Bank and certified by MasterCard® International, offering more secure Internet shopping, using your preferred form of Internet payment – your Sainsbury's Bank credit card. The service will assess each transaction and either verify it automatically or, in some cases, ask you for some further information to help us verify the payment. The Sainsbury's Bank Secure service only applies to online purchases at participating retailers.

You will sometimes see the Sainsbury's Bank Secure service being called MasterCard® SecureCode either online or in other communications, however these names all apply to the same service which protects your cards online.

SafeOnline


Log in to Online Banking to download SecureAnywhere ID Shield for free

To ensure that you and your information are kept as secure as possible when you use the internet, Sainsbury’s Bank have asked Webroot new window to offer registered online servicing customers SecureAnywhere ID Shield software free of charge. Webroot SecureAnywhere is a multi-award winning Antivirus and will stop malware your existing antivirus could miss.

Webroot also offer subscription services for various personal computing devices. Please be aware that there is a cost involved for these services. Visit Webroot for more information.

Anti-virus software will protect your PC from viruses and malware, but doesn’t protect your personal information, like passwords, credit card and bank account details, when you use the internet. SafeOnline will protect these details on all websites, giving you added protection on top of any anti-virus software you have. SafeOnline protects these details in the following ways:

  • It helps to ensure the websites you visit are genuine and makes sure they're not phishing websites.
  • It can help to ensure the log in information you enter is meant for the website you're entering it into.
  • It helps protect your personal information, even when there's malicious software running on your computer.


Webroot SecureAnywhere ID Shield takes only seconds to install and will protect you immediately. You don’t need to set anything up, and it is compatible with all leading PC security software.

By downloading and installing Webroot SecureAnywhere ID Shield you agree with Webroot's terms and conditions. Sainsbury’s Bank is not responsible for, nor do they guarantee, the content or services associated with this product. All queries regarding Webroot SecureAnywhere ID Shield should be directed to Webroot Support new window.

Remember, you will need to log in to Online Banking to download SecureAnywhere ID Shield for free.

Sainsbury's Bank Secure

 

What is Sainsbury's Bank Secure?

Sainsbury's Bank Secure is a free service provided by Sainsbury's Bank and certified by MasterCard® International, offering more secure Internet shopping, using your preferred form of Internet payment – your Sainsbury's Bank credit card. The service will assess each transaction and either verify it automatically or, in some cases, ask you for some further information to help us verify the payment. The Sainsbury's Bank Secure service only applies to online purchases at participating retailers.

You will sometimes see the Sainsbury's Bank Secure service being called MasterCard® SecureCode either online or in other communications, however these names all apply to the same service which protects your cards online.

What are the benefits?

You'll be able to shop online safely, using any computer, anytime, anywhere. Sainsbury's Bank Secure gives you extra protection when you use your card online.

How does it work?

When you make a purchase online, Sainsbury's Bank Secure issues a receipt to the retailer at the end of the checkout process. The receipt includes details of your current purchase, such as site name, purchase amount and date. You will get a "Processing…." Page after you have entered your payment details or, in some cases, you may be asked to provide further information to help us verify the payment.

How does Sainsbury's Bank Secure protect me?

With Sainsbury's Bank Secure your transaction is more secure as a security system is running behind the scenes to help prevent fraud.

Will I need to apply for a new card to use Sainsbury's Bank Secure?

No. All existing Sainsbury's Bank credit cards are enabled for purchasing using Sainsbury's Bank Secure.

When will my account be charged for Sainsbury's Bank Secure purchases?

There will be no change to your existing billing arrangements.

How many online retailers currently participate in the Sainsbury's Bank Secure service?

Many online retailers are already participating in the Sainsbury's Bank Secure service. As the service grows, more will be added.

How much does Sainsbury's Bank Secure cost?

Sainsbury's Bank Secure is a free service to Sainsbury's Bank customers.

What are the system requirements for Sainsbury's Bank Secure?

Sainsbury's Bank Secure requires the use of Windows Microsoft® Internet Explorer 5.5 and above, Windows Netscape® 7.2, Windows AOL ® 9, Windows Firefox® 1.0, 2.0 and 3.0, Opera® 9.5 and Macintosh Safari®.

Can I use Sainsbury's Bank Secure from any computer?

Yes. One of the great advantages of Sainsbury's Bank Secure is that you can use it from any computer connected to the web that has a compatible browser.

Can I set my computer to reject cookies?

Yes. Both Netscape and Internet Explorer provide the means to alert you when a cookie will be placed on your computer and give you the opportunity to accept all, some or none of them. We do not recommend disabling cookies on our website because doing so may limit the ways in which we can serve you online. We use cookies to enable our computers to recognise you and facilitate your use of the website.

Purchases using Sainsbury's Bank Secure

  • What if I have software that eliminates pop-up boxes?
    Some software may not allow pop-ups. If you have this software installed you must disable it or change the settings to allow pop-ups for Sainsbury's Bank Secure to operate correctly.

  • What should I do if I am purchasing online but the Sainsbury's Bank Secure summary box does not appear?
    It may be that the retailer does not use Sainsbury's Bank Secure yet but you will still be able to purchase at these retailers. Simply follow the retailer's normal checkout process.

I have more questions. Where can I get more help and information on Sainsbury's Bank Secure?

For more help and information, call the Sainsbury's Bank helpdesk who will be pleased to assist you. The number is on the back of your card.

Using your credit card abroad

Going somewhere nice? Your Sainsbury's Credit Card is accepted around the world at retail outlets and cash machines, wherever you see the MasterCard, Visa or Maestro/Cirrus sign (depending which card type you have). You can use your card at more that 24.6 million locations worldwide.

If you do plan on using your card whilst you're away, please call us on 0500 40 50 60 * and let us know. This will allow us to support the use of your card whilst overseas. We can also help make sure you get the most from your card when travelling.

* Telephone calls may be recorded for security purposes and monitored under our quality control procedures.

Tips for using your card safely

As well as letting your card provider know before you leave, follow these important steps for safe credit card use abroad:

  • Firstly, if you have any issues using your card abroad there is usually a specific overseas telephone number for your card issuer on the back of the card.
  • Only take cards with you that you intend to use; leave others at home in a secure place.
  • Make sure you have details of your card number and your card company's 24-hour contact number and report any lost or stolen cards as soon as possible.
  • Make sure your card company has up-to-date contact details for you, including your mobile number.
  • When overseas, don't let your card out of your sight - especially when making purchases in bars or restaurants.
  • Never hand your PIN to anyone, even if they claim to be from the police or your card company.
  • Shield your PIN when typing into a keypad either in a shop or cash machine.
  • When you return home, check your card statement for any unfamiliar transactions, and report them as soon as possible.

Please note

  • You cannot unlock or change your PIN using a cash machine abroad.
  • You will be charged a fee of 2.75% for using your credit card abroad (unless you are a Sainsbury's Gold Credit Card customer).

Any payment you make abroad will be converted into Sterling at the exchange rate determined by Visa International or Mastercard International depending on which card you have.

Recycling of email addresses

Customers who hold certain email accounts (for example, Yahoo, Rocket and Ymail email accounts) who have not logged into those email accounts for a prolonged period (for Yahoo, Rocket or Ymail email accounts, this period is 12 months) could have their email addresses recycled by their provider.  If any account you hold with us is registered under an email address that is recycled, emails from us regarding your Sainsbury's Bank account could potentially be seen by unknown third parties. 

If you no longer actively use the email address under which your Sainsbury's Bank account is registered, please update your registered details to reflect the email address currently used by you.  If you continue to use your registered email account, please ensure that you visit the email account with sufficient regularity to avoid it being recycled.  We recommend that you check with your email account provider for specific details of their email recycling policy.

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