Coronavirus guidance and help


If you are worried about making your next mortgage payment, we are committed to helping you. In line with recent government guidance we're supporting the allowance of up to a 3 month payment holiday. If you have already had a payment holiday and continue to be impacted financially by COVID-19 you can request a further payment holiday or a partial payment holiday of up to a further 3 months. You can apply for this up to 31 October 2020.

Note that terms apply, and this is one of a number of options that may be available to you. Please see our support page for more information. Any break in payments will be added to the mortgage balance with a recalculation of interest and future monthly payments. If you’d like to discuss your options further or if you’ve already missed payments you can call us on 0800 923 1547. We’re here Monday to Friday from 8.30am to 5.30pm.

If you’re coming to the end of your payment holiday, we’ll be in touch via letter before your payments resume to explain what will happen next. This will include information about resuming payments, the amount of your new payments and what options are available if you require further support.


Welcome to Mortgages Support

Existing Customers -  Manage your account


If you have an existing Mortgage with us then you do not need to contact us as a result of our decision to stop selling new mortgages. There are no changes to the operation of your account and you should continue to make your monthly payments.

If your mortgage completed after 2016


Please visit our mortgages support pages.

Mortgages support


If you first took your mortgage with us before 2005

Call us on 0800 838 295 and we’ll be happy to help. Calls to this number are free from landlines and mobiles.

Existing Customers – Coming to the end of your deal?


Switch online

Switching your mortgage with Sainsbury’s Bank online is right for you if you already know the type of mortgage you want and are happy to choose your own deal and apply for your mortgage without advice.

If you apply online, Sainsbury’s Bank is not required to assess the suitability of the mortgage you apply for and you will not receive the same protection offered by the Financial Conduct Authority’s rules as customers who apply by telephone. This is known as an execution only sale.

Please note that if you are looking to make any changes other than a rate switch, you will need to contact our team on the telephone number listed below.

Continue with an application >

Switch by phone

Switching your mortgage with Sainsbury’s Bank over the phone is right for you if you would like to speak to our qualified mortgage advisers who can guide you through the whole process to ensure you understand what’s expected of you and what everything means.

When you apply over the phone you will receive free advice about your rate switch. We will check you can afford to repay the mortgage and help you compare our mortgages and rates to recommend a deal that best suits your needs and circumstances.

Please note that if you are looking to make any changes other than a rate switch, you will need to contact our team on the telephone number listed below.

Call us on 0345 111 8020**

Our lines are open: Monday to Friday 8.30am to 5.30pm (Closed weekends & Bank Holidays).


Frequently Asked Questions

Any new mortgage applications submitted on or before the 25th September 2019 will continue to be processed. Should you no longer wish to continue with your application then please call us on 0345 111 8020 and we will cancel your application.

Yes, if you are approaching the end of your current fixed rate deal we will continue to support a transfer to an alternate product. Please refer to the ‘Existing Customers coming to the end of your deal’ section of our mortgage support page above.

No, we are not currently accepting new applications for increased borrowing.

Yes, providing that your application and new property meet our lending criteria at the time you wish to move. Please contact us on 0345 111 8020 and we can discuss what options are available to you.

Please contact us on 0345 111 8020 and we can discuss what options are available to you.

The mortgage is secured on your home. Your home may be repossessed if you do not keep up repayments on your mortgage. Lending subject to status.