Coping with extreme weather
Severe weather can occur at any time, so it is worth making sure your home is prepared for any eventuality. Please read our guide which looks at the steps you can take to protect your home and possessions, and how to be prepared against weather damage.
How to make a claim
If you have been unfortunate enough to suffer loss or damage to your property and / or its contents, you should report the incident to us as soon as reasonably possible. To report a claim, please contact us as below:
If your policy starts with either SBY or NHP please call our claims team on 0345 850 5500. Lines are open 8am-6pm Monday to Friday and 9am-1pm on Saturdays.
All other policy holders please call our claims team on 0800 206 1965. Lines are open 8am-8pm Monday to Friday and 9am-5pm on Saturdays.
When reporting a claim please ensure that you have the following information to hand:
- Your insurance policy number
- The date and time that the accident happened
- What happened
- What the damage was to your buildings / contents
- A police incident number or reference if you were given one