Make a claim
If your policy started after 2nd September 2013 — policy numbers starting with SBNB or SBTF — visit the customer support section here.
How to make a claim
Before you make a claim, check your policy to make sure you’re covered for what has happened, then:
- Download a Pet insurance claim form.
- Fill in the form and send it to us as soon as possible
- We'll assess your claim and send you a cheque as soon as it’s approved
Send your completed form to:
Sainsbury’s Pet Claims Department
1000 Lakeside North Harbour
If you want us to send a form to you, call 0800 533 5912. We’re open Monday to Friday 8am-8pm and 9am-2pm on Saturdays. There’s also an automated, 24 hour notification service.