Pet Insurance
Customer Support

Provided by AXA Insurance UK plc

Get in touch

Calls may be recorded and are free from a landline only.

Quote and apply 0800 434 6359
8am–9pm, Mon–Fri
9am–6pm, Sat
10am–2pm, Sun
Customer service helpline 0800 533 5911
8am–9pm, Mon–Fri
9am–6pm, Sat
10am–2pm, Sun
Claims - Notification 0800 533 5912
automated, 24 hour notification service available
8am–8pm, Mon–Fri
9am–2pm, Sat
Closed, Sun
Claims technical support

0800 533 5912
8am–8pm, Mon–Fri
9am–2pm, Sat
Closed, Sun

Complaints 0800 533 5911
8am–8pm, Mon–Fri
9am–2pm, Sat
Closed, Sun

Remember, email isn't secure, so please don't send any confidential information.

Queries & requests – want to find out more about our pet insurance? Complete our online form and we'll aim to get back to you within 3 working days.

Complaints – complete our online form. More information about our complaints procedure.

Sainsbury's Pet Insurance
BDML Connect Limited
1000 Lakeside North Harbour
Western Road
Portsmouth
PO6 3EN

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