Mortgages Customer Support
Whatever you need
If you have an existing mortgage with us then we’re still here to help. If you need to make changes please refer to these pages, or if you want to talk to us about them you can give our team a call and they will be able to talk you through your options.
Your mortgage features
Make your mortgage work for you with:
- Overpayments
- Underpayment
Manage your mortgage
Check and change the finer details:
- Check your mortgage balance
- Change your payment date
- Change your bank details
- Pay off your mortgage
Money worries
Struggling with repayments? We're here to help.
Call us free on 0345 111 8020 if you’re worried about your repayments. Our lines are open: Monday to Friday 8:30am to 5:30pm (Closed weekends & Bank Holidays). Telephone calls may be recorded for security purposes under our quality control procedures.
If you have a hearing or speech impairment, you can also contact us via the Text Relay service (Next Generation Text). Please dial 18001 followed by the number that you’re calling.
The mortgage is secured on your home. Your home may be repossessed if you do not keep up repayments on your mortgage. Lending subject to status.
| Get in touch |
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 Call 0345 111 8020** |
| More phone options |
Our lines are open: Monday to Friday, 8am–8pm, Saturday, 9am–1pm and closed Sunday.
**Telephone calls will be recorded for security purposes under our quality control procedures. Calls are charged at local rates from landlines and mobiles.