Manage your pet insurance

Need to make a claim on your pet insurance? Or want to update your details? We’ve made it quick and simple to manage your policy. So you’ve got more time to do what really matters – like pampering your pet pooch or feline friend.

Recently moved house, changed your email address or phone number? Just give us a call to let us know using the contact details below.

Quickly upload documents, like claim forms or previous vet history, by filling out our simple online form.

Upload a document

If you pay your pet insurance by Direct Debit, your policy will automatically renew with the bank account details you used last year. Don’t pay with Direct Debit? Just give us a call using the contact details below.

You should receive your renewal documents 21 days before your renewal date. If you haven’t received your documents within two weeks of your renewal date, give us a call.

If you can’t find the information you need online and want to get in touch, just give us a call using the contact details below.

We’re here Monday to Friday, 8am–8pm and Saturday, 9am–5pm. Calls are charged at local rates from landlines and mobiles and may be monitored and recorded.


Customer services


Call our customer service team on 0330 100 7915 – they’ll be more than happy to help.


Claims


Want to make or track a claim? Give us a call on 0330 100 7914.


Complaints


We hope you never need to, but if you have to make a complaint, call us on 0330 100 7920 or write to us at:

Sainsbury’s Pet Insurance
Great West House (GW2)
Great West Road
Brentford
Middlesex
TW8 9DX


Make a claim

Need to make a claim on your pet insurance? Get all the information you need and help us process your claim as quickly as possible.

Get started by downloading the relevant pet insurance claims form below. Once you’ve got all the necessary information and have completed the form, you can upload it online or send it to us at:

Sainsbury’s Pet Insurance
Claims Department
Great West House (GW2)
Great West Road
Brentford
Middlesex
TW8 9DX

If you’d rather not download a form, you can call our claims team using the contact details above and we’ll send you one out in the post.

Once we’ve got your completed claim form and any supporting documents, we’ll aim to process your claim within seven working days.

If we need any more information to process your claim, we’ll be in touch to tell you what it is and how to get it.

When we’ve assessed your claim, we’ll give you a decision and let you know:

  • How much we’ll pay (if we can’t help you with all or part of your claim, we’ll explain why)
  • How much you need to pay (this will include your excess, uncovered items and any amount above your cover limit)

You can download and print the relevant claim form below. If you need any help, we’ve created a simple guide to completing your form.

Claim forms

Claim form guide

If your claim’s in progress or has closed in the past six weeks, you can quickly track it online. All you need is your policy number and postcode.

Making a third party liability or pre-authorised claim? Give our claims team a call using the contact details above and we’ll help track your claim.

Track claim
Allianz Pet Insurance FAQs

Important information


Sainsbury's Bank plc, Registered Office, 33 Holborn, London EC1N 2HT (registered in England and Wales, no. 3279730) is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (register no. 184514). Sainsbury's Supermarkets Ltd is an appointed representative of Sainsbury's Bank plc. Sainsbury's Bank Pet Insurance is provided, underwritten and administered by Allianz Insurance plc registered in England no. 84638. Registered office: 57 Ladymead, Guildford, Surrey, GU1 1DB. Allianz insurance plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Allianz Insurance plc is on the Financial Services Register, registration number 121849. Sainsbury's Bank and Allianz Insurance plc are not part of the same corporate group. Insurance available to cats and dogs that are older than 8 weeks but have not yet reached their 9th birthday. However once purchased, cover can continue up to any age, if you renew the existing policy without a break in cover. Please see policy documents for full terms, exclusions and limitations of cover.