Get in touch

All of our phone lines are open Monday to Friday 8am–8pm and 9am–5pm on Saturdays. Calls may be recorded and are charged at local rates from landline and mobiles.

Quote and buy 0330 102 6703
Customer service helpline 0330 100 7915
Call us about your claim 0330 100 7917
Complaints 0330 100 7920

If you have a hearing or speech impairment, you can contact us by text phone. Just dial 18001 followed by the number you need.

If you have a visual impairment, call the general enquiries number and ask for documents in large print, audio or braille.

Change your personal details and send us any documents - such as a claims form or vet history - in only a few clicks.

Or you can use our secure online form to set up a Direct Debit

General queries & complaints – want to find out more about our pet insurance? Get in touch with us and we'll aim to get back to you within 3 working days. And if you’re not happy with the service we have provided you, please learn more about how we manage complaints and drop us a message using our online form.

Sainsbury's Pet Insurance
Great West House (GW2),
Great West Road,