Pet Insurance
Customer Support

Provided by Allianz Insurance plc

Get in touch

All of our phone lines are open Monday to Friday 8am–8pm and 9am–5pm on Saturdays. Calls may be recorded and are charged at local rates from landline and mobiles.

Quote and buy 0330 102 6703
Customer service helpline 0330 100 7915
Call us about your claim 0330 100 7917
Complaints 0330 100 7920

If you have a hearing or speech impairment, you can contact us by text phone. Just dial 18001 followed by the number you need.

If you have a visual impairment, call the general enquiries number and ask for documents in large print, audio or braille.

Remember, email isn't secure, so please don't send any confidential information.

Queries & requests – want to find out more about our pet insurance? Complete our online form and we'll aim to get back to you within 3 working days.

Complaints – complete our online form.  More information about our complaints procedure.

Sainsbury's Pet Insurance
Great West House (GW2),
Great West Road,

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