Cardholder FAQs – Wirecard Card Solutions Ltd

  • What does Wirecard have to do with my card?


    Wirecard Card Solutions Ltd is the issuer of your prepaid travel card.

  • What can I or can’t I do with my card? What is the restriction?


    During the suspension cards cannot be used for spend of any amount. As the FCA have now lifted the suspension on Wirecard Card Solutions Ltd your card will soon work in the way you would expect. This means customers can now or very shortly use their cards as necessary.

  • Can I withdraw or spend my remaining balance?


    As the FCA have now lifted the suspension on Wirecard Card Solutions Ltd your card will soon work in the way you would expect. This means customers can now or very shortly use their cards to withdraw or spend as you would normally.

  • Who is the FCA and why did they take this action now?


    The FCA is the UK’s designated competent authority, responsible for granting firms based in the UK, permissions to undertake e-money activities and payment services and, it is within the FCA’s power to take supervisory action in certain cases to protect the interests of a firm’s customers.

  • What happens to the funds if I can’t use my card - are they safeguarded?


    Wirecard is required under the E-Money Regulations to maintain appropriate measures to safeguard customer’s money. It does this by holding it separate from its own money in accounts with banks (or a credit institution). Adequate safeguarding arrangements which are compliant with the regulatory requirements are a condition of Wirecard’s ongoing Financial Conduct Authority (FCA) authorisation.

  • When will I be able to access my funds?


    As the FCA have now lifted the suspension on Wirecard Card Solutions Ltd your card will soon work in the way you would expect. This means customers can now or very shortly use their cards to withdraw or spend as you would normally. Due to the complexities of restoring the services, which were abruptly suspended, Mastercard is working hard to ensure that transactions flow with the ease, speed and the security customers expect when making a payment.

  • Will I be sent a replacement card?


    There is no need to be sent a replacement card because it is the account that has been suspended by the FCA. As this has now been lifted you can now or very shortly use your cards as necessary.

  • How can I view my remaining balance?


    You may view your balance via the mobile app or My Account, which is accessible via the website.

  • How can I find out more?


    As soon as more information is available, the website will be updated.