Mortgages Customer Support
Welcome to Mortgages Support
Existing Customers - Manage your account
If you have an existing mortgage with us then you do not need to contact us as a result of our decision to stop selling new mortgages. There are no changes to the operation of your account and you should continue to make your monthly payments.
If you first took your mortgage with us before 2005
Call us on 0345 111 8020 and we’ll be happy to help. Calls to this number are free from landlines and mobiles.
If your mortgage completed after 2016
Please visit our mortgages support pages.
Existing Customers – Coming to the end of your deal?
Switch online
Switching your residential mortgage with Sainsbury’s Bank online is right for you if you already know the type of mortgage you want and are happy to choose your own deal and apply for your mortgage without advice.
If you apply online, Sainsbury’s Bank is not required to assess the suitability of the mortgage you apply for and you will not receive the same protection offered by the Financial Conduct Authority’s rules as customers who apply by telephone. This is known as an execution only sale.
Please note that if you are looking to make any changes other than a rate switch, you will need to contact our team on the telephone number listed below.
Switch by phone
Switching your residential mortgage with Sainsbury’s Bank over the phone is right for you if you would like to speak to our qualified mortgage advisers who can guide you through the whole process to ensure you understand what’s expected of you and what everything means.
When you apply over the phone you will receive free advice about your rate switch. We will help you compare our mortgages and rates to recommend a deal that best suits your needs and circumstances.
Please note that if you are looking to make any changes other than a rate switch, you will need to contact our team on the telephone number listed below.
Call us on 0345 111 8020**
Our lines are open: Monday to Friday, 8am–8pm, Saturday, 9am–1pm and closed Sunday.
Frequently Asked Questions
I’m an existing customer and want to change my mortgage product. Can I still do that?
Yes, if you are approaching the end of your current fixed rate deal we will continue to support a transfer to an alternate product. Please refer to the ‘Existing Customers coming to the end of your deal’ section of our mortgage support page above.
I’m an existing customer and want to increase my borrowing. Can I still do that?
No, we are not currently accepting new applications for increased borrowing.
I’m an existing customer and I am looking to move house. Can I still do that?
Yes, providing that your application and new property meet our lending criteria at the time you wish to move. Please contact us on 0345 111 8020 and we can discuss what options are available to you.
I'm an existing customer and want to change something on my mortgage. Can I still do that?
Please contact us on 0345 111 8020 and we can discuss what options are available to you.
The mortgage is secured on your home. Your home may be repossessed if you do not keep up repayments on your mortgage. Lending subject to status.