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Credit cards support

Our top credit card FAQs

  1. Guidance on credit card refunds
  2. Using your credit card to shop online?
  3. How can I make a payment on my credit card?
  4. What if I don't know my credit card PIN?
  5. What happens if my card is lost or stolen?

6. What if I have not received my credit card?
7. Do I get charged a fee for balance transfers?
8. I need help understanding my credit card statement
9. Can I change my PIN?
10. I’m thinking about closing my credit card account
 

Credit cards help and support

Managing your credit card

Everything, from making a payment online to updating your details – it’s all here.

General FAQs

Answers to questions about your Sainsbury’s Bank Credit Card and Nectar - including linking your account.

Credit Card Refunds

Our full guidance on credit card refunds and what to do before getting in touch with us.

Online account FAQs

All about registering for online banking, passwords, PINs and transfers.

Fees, charges and interest

How they work, and how you can avoid fees and charges.

Using your credit card abroad

What you need to know when using your card outside the UK.

Managing your debt

If you need help managing or repaying your debt, we can help.

Apple Pay

How to add your card and use Apple Pay on your mobile device.

Google Pay

How to add your card and use Google Pay on your mobile device.

Credit Card App

How to get the Credit Card App to make it even easier to manage your finances.

Open Banking FAQs

View your payment accounts from different banks or building societies in one place.

Cost of living

Help and advice on dealing with the cost of living increases.