By phone


Whether you'd like to apply for one of our award-winning products, or you need 24-hour assistance, here you'll find our contact details.

Please also check our online banking customer support to see if we have already answered your question there.

If you still can't find an answer to your question, please call us on the numbers below:

Lines are open 8am - 10pm, Mon-Fri 
8am - 6pm, Sat-Sun
Phoning within the UK 08085 40 50 60 *
Phoning from outside the UK +44131 549 8040 *

 

Please also check our loans customer support to see if we have already answered your question there.

If you still can't find an answer to your question, please call us on the numbers below:

Lines are open

8am - 10pm, Mon-Fri,
8.30am - 6pm, Sat
9.30am - 5.30pm, Sun

Quote or apply 0800 169 8503 *
All other questions 0800 096 0543 *

 

Please also check our credit card customer support to see if we have already answered your question there.

If you still can't find an answer to your question, please call us on the numbers below:

Credit Card Enquiries  
Lines are open 8am–Midnight, Mon–Fri
8am–6pm, Sat - Sun
  08085 40 50 60
Phoning from outside the UK 00 44 131 549 8040 *
To apply  
Lines are open 8am–10pm, Mon–Fri
8am–7pm, Sat - Sun
Apply quoting WEB 0800 030 4429 *
   
Lost or stolen cards  
Lines are open 24 hours a day, 7 days a week
Phoning within the UK 0800 456 1232 *
Phoning from outside the UK 00 44 131 549 8040 *
   
Creditcare  
Lines are open 8am–Midnight,
Mon–Fri 8am–6pm, Sat–Sun
Creditcare claims 0345 702 3839 *

 

Please also check our savings customer support to see if we have already answered your question there. This section includes information on how to pay in, current and previous interest rates and how to manage your account online.

Savings  
Lines are open 8am–10pm, Mon–Fri
8am–6pm, Sat–Sun

Existing account enquiries

08085 40 50 60 *
Existing account enquiries
(phoning from outside the UK)
0044 131 549 8040

Or you can write to us. Please note, if you write to us we can only respond to written requests for general enquiries. If you have an account specific enquiry please call us on the above telephone number.

Sainsbury's Bank,
PO Box 4955,
Worthing,
BN11 9ZA

   
Child Trust Fund  
Lines are open 9am–7pm, Mon–Fri
9am–12pm, Sat
General enquiries and new applications 0800 7315 896 *

 

Mortgages taken out after 2016  
Lines are open Monday to Friday 8am-8pm
Saturday 9am-4pm
Sunday 10am-1pm
General enquiries 0345 111 8020†
Payment dificulties 0800 923 1547‡
Calling from abroad +44 (0)1756 776 395†

Telephone calls will be recorded for security purposes under our quality control procedures.
†Calls are charged at local rates from landlines and mobiles.
‡Calls are free from landlines and mobiles.


Mortgages taken out before 2005  
Lines are open 8am–8pm, Mon–Fri
General enquiries 0800 838 295 *

Or you can write to us. Please note, if you write to us
we can only respond to written requests for general
enquiries.  If you have an account specific enquiry
please call us on the above telephone number.

Sainsbury's Bank Mortgages
PO Box 12
Gateway House
Skipton
BD23 2HL

 

Please also check our insurance customer support to see if we have already answered your question there.

If you still can't find an answer to your question, please call us on the numbers below:

Car Insurance

Taken out on or after 1 February 2017 and underwritten by one of our panel of insurers
(not including UK Insurance Limited)

Lines are open 8am-8pm, Mon-Fri
9am-5pm, Sat
Closed, Sun
Unless othewise stated.
Customer queries:
0345 266 1670**
RAC Breakdown Cover assistance:
Lines are open 24 hours a day, 7 days a week.
0330 159 8485**
Car insurance claims:
0345 266 1602**
Windscreen Cover claims (Comprehensive):
0345 266 1602**
Windscreen Cover claims (Third Party, Fire and Theft)
Lines are open 24 hours a day, 7 days a week.
0344 600 9021**
Guaranteed Courtesy Car claims
Lines are open 8am – 6pm
01737 334 252**
Key Cover claims
Lines are open 24 hours a day, 7 days a week.
01737 334 254**
Motor Legal Protection claims
Lines are open 24 hours a day, 7 days a week.
0344 600 9022**

Car Insurance

Car Insurance policies taken out between 1 June 2011 and 2 February 2017 and underwritten by UK Insurance Limited

Lines are open 8am-9pm, Mon-Fri
9am-5pm, Sat
10am-5pm, Sun
Customer Hotline:
0345 877 6968 *

Car Insurance

All other policy holders

Lines are open 8am–8pm, Mon–Fri
9am–5pm, Sat
10am–2pm, Sun
Payment queries 0345 608 6034 **
Claims 0345 608 6038 **
Renewal hotline 0345 608 6028 **
Customer services 0345 608 6034 **
24-hour accident recovery 0800 519 5195 *
24-hour windscreen repair helpline 0800 587 6803 *
Motoring legal protection 0345 608 6038 **
24-hour breakdown assistance 0800 028 8273 *

Home Insurance

Taken out on or after 1 February 2017 and underwritten by one of our panel of insurers
(not including UK Insurance Limited)

Lines are open 8am-8pm, Mon-Fri
9am-5pm, Sat
Closed, Sun
Unless otherwise stated
Customer queries 0345 266 1660**

Home Insurance claims - If you're claiming on your main contents insurance policy (and not one of our optional extras) you need to call your insurer. You can find the name of your insurer on your policy documentation. Here's a list of the insurers we use and their claims number:

AXA 0333 241 3197**
Covea 0330 024 2255**
Legal and General 0370 094 8026**
Modus 0344 856 0855**
Prestige 0800 028 3966*
RSA 0800 316 8273*

Claiming on one of our optional extras:

Key Cover
Lines are open 24 hours a day, 7 days a week
01737 334 254**
Family Legal Protection
Lines are open 24 hours a day, 7 days a week
0333 234 2131**
Home Emergency Cover
Lines are open 24 hours a day, 7 days a week
01737 334 253**

Home Insurance

Policies that commenced between 1 February 2012 and 2 March 2017 and are underwritten by UK Insurance Limited

Customer support:
Lines are open
8am–6pm, Mon–Fri
9am–1pm, Sat
Customer Hotline 0345 877 6919 *

Home Insurance

All other policy holders

Customer support:
Lines are open
8am–6pm, Mon–Fri
9am–1pm, Sat
 Customer Hotline 0345 850 5500 **

Pet Insurance

New policies that commenced after 1st September 2013

Quote and apply:
Lines are open
0330 102 6703 **
8am–8pm, Mon–Fri
9am–5pm, Sat
Closed, Sun
Customer service helpline:
Lines are open
0330 100 7915 **
8am–8pm, Mon–Fri
9am–5pm, Sat
Closed, Sun
Call us about your claim:
Lines are open
0330 100 7917 **
8am–8pm, Mon–Fri
9am–5pm, Sat
Closed, Sun
 How to complain 0330 100 7920 **
Sainsbury's Pet Insurance
Great West House (GW2),
Great West Road,
Brentford,
Middlesex,
TW8 9DX

Pet Insurance

All other policy holders

Customer service helpline:
Lines are open
0800 533 5911*
8am–9pm, Mon–Fri
9am–6pm, Sat
10am–2pm, Sun
Call us about your claim:
Lines are open
0800 533 5912* automated, 24 hour notification service available
8am–8pm, Mon–Fri
9am–2pm, Sat
Closed, Sun
 How to complain 0800 533 5911 *
Sainsbury's Pet Insurance
BDML Connect Limited
1000 Lakeside North Harbour
Western Road
Portsmouth
PO6 3EN

Life Insurance

Lines are open 8am–8pm, Mon–Fri
9am–5pm, Sat
Quotes and cover 0800 0137 137 *

Travel Insurance

Policies purchased on or after 30th January 2018 and underwritten by ETI International Travel Protection

Sainsbury's emergency medical assistance
(Please remember to quote your name and policy number)
24-hour Help Line
+44 (0) 1403 288 125
Sales and renewals 0345 305 2623
Customer service helpline 0345 305 2622
Claims helpline 01403 288 421
Legal costs and expenses +44 (0)117 934 0548
Gadget claims and complaints 0330 880 1762

Travel Insurance

Policies purchased before 30th January and underwritten by Cigna Europe Insurance Company S.A-N.V.

Lines are open 8am–8pm, Mon–Fri
8am–7pm, Sat
9am–5pm, Sun
All questions 0330 100 9350 **

 

Travel Money  
Lines are open 24 hours a day, 7 days a week (except Christmas Day).
Order cash by phone 0345 355 2463*
Reload your multi-currency Cash Passport™ +44 207 649 9404*

If you have a hearing or speech impairment, you can also contact us by Typetalk, or specialised text phone.  Please dial 18001 followed by the number that you require.

If you have a visual impairment, we can provide documents in large print, audio or braille.

*Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls are free from a landline and from a mobile when calling from the UK.

**Call are charged at local rates from landline and mobiles.


By email


If you’d prefer to write to us, here’s how to get in touch by email.


Sainsbury's Store Queries/Complaints

You can also get in touch for queries or complaints regarding a Sainsbury's Store new window.