Get in touch

By phone

   
Get in touch by phone

Whether you'd like to apply for one of our award-winning products, or you need 24-hour assistance, here you'll find our contact details.

Sainsbury's Store Queries/Complaints - you can also get in touch for queries or complaints regarding a Sainsbury's Store new window.

Please also check our online banking customer support to see if we have already answered your question there.

If you still can't find an answer to your question, please call us on the numbers below:

Lines are open 8am - 10pm, Mon-Fri 
8am - 6pm, Sat-Sun
Phoning within the UK 08085 40 50 60 *
Phoning from outside the UK +44131 549 8040 *

 

Please also check our loans customer support to see if we have already answered your question there.

If you still can't find an answer to your question, please call us on the numbers below:

Lines are open

8am - 10pm, Mon-Fri,
8.30am - 6pm, Sat
9.30am - 5.30pm, Sun

Quote or apply 0800 169 8503 *
All other questions 0800 096 0543 *

 

Please also check our credit card customer support to see if we have already answered your question there.

If you still can't find an answer to your question, please call us on the numbers below:

Credit Card Enquiries  
Lines are open

8am–Midnight, Mon–Fri
8am–6pm, Sat - Sun

  08085 40 50 60
Phoning from outside the UK 00 44 131 549 8040 *
To apply  
Lines are open 8am–10pm, Mon–Fri
8am–7pm, Sat - Sun
Apply quoting WEB 0800 030 4418 *
   
Lost or stolen cards  
Lines are open 24 hours a day, 7 days a week
Phoning within the UK 0800 456 1232 *
Phoning from outside the UK 00 44 131 549 8040 *
   
Creditcare  
Lines are open 8am–Midnight,
Mon–Fri 8am–6pm, Sat–Sun
Creditcare claims 0345 702 3839 *

 

Please also check our savings customer support to see if we have already answered your question there. This section includes information on how to pay in, current and previous interest rates and  how to manage your account online.

Savings  
Lines are open 8am–10pm, Mon–Fri
8am–6pm, Sat–Sun

Existing account enquiries

08085 40 50 60 *
Existing account enquiries
(phoning from outside the UK)
0044 131 549 8040

Or you can write to us. Please note, if you write to us
we can only respond to written requests for general
enquiries.  If you have an accountspecific enquiry
please call us on the above telephone number.

Sainsbury's Bank
PO Box 29191
Dunfermline
KY12 2AU

   
Child Trust Fund  
Lines are open 9am–7pm, Mon–Fri
9am–12pm, Sat
General enquiries and new applications 0800 7315 896 *

 

   

Mortgages  
Lines are open 8am–8pm, Mon–Fri
General enquiries 0800 838 295 *

Or you can write to us. Please note, if you write to us
we can only respond to written requests for general
enquiries.  If you have an account specific enquiry
please call us on the above telephone number.

Sainsbury's Bank Mortgages
Pentland House
8 Lochside Avenue,
South Gyle, 
Edinburgh, 
EH12 9DJ

 

Please also check our insurance customer support to see if we have already answered your question there.

If you still can't find an answer to your question, please call us on the numbers below:

Car Insurance - new policies that commenced after 1st June 2011
Lines are open

8am-9pm, Mon-Fri
9am-5pm, Sat
10am-5pm, Sun

Customer Hotline:
0800 210 0247 *
24-hr Accident Helpline:
0800 210 0250 *
Motor Legal Protection:
0800 206 1951 *
24-hr Breakdown Assistance:
0800 210 0251 *
Windscreen Claims (Autoglass):
0800 363 636 *
   
Car Insurance - All other policy holders  
Lines are open 8am–8pm, Mon–Fri
9am–5pm, Sat
10am–2pm, Sun
Payment queries 0345 608 6034 **
Claims 0345 608 6038 **
Renewal hotline 0345 608 6028 **
Customer services 0345 608 6034 **
24-hour accident recovery 0800 519 5195 *
24-hour windscreen repair helpline 0800 587 6803 *
Motoring legal protection 0345 608 6038 **
24-hour breakdown assistance 0800 028 8273 *
   
Home Insurance - new policies that
commenced after 31st January 2012
 
Customer Hotline

0800 206 1965 *
Mon-Fri, 8am - 9pm
Sat, 9am - 5pm
Sun, 10am - 5pm

24 hour emergency helpline 0800 206 1966 *
24 hours, 365 days a year
Claims 0800 206 1965 *
Mon-Fri, 8am - 8pm
Sat, 9am - 5pm
Sun, Closed
   
Home Insurance - All other policy holders  
Customer support:
Lines are open
8am–6pm, Mon–Fri
9am–1pm, Sat
  0345 850 5500 **
   
Pet Insurance - new policies that
commenced after 1st September 2013
 
Quote and apply:
Lines are open

0330 102 6703 **
8am–8pm, Mon–Fri
9am–5pm, Sat
Closed, Sun

Customer service helpline:
Lines are open

0330 100 7915 **
8am–8pm, Mon–Fri
9am–5pm, Sat
Closed, Sun

Call us about your claim:
Lines are open

0330 100 7917 **
8am–8pm, Mon–Fri
9am–5pm, Sat
Closed, Sun

 How to complain

0330 100 7920 **
Sainsbury's Pet Insurance
Great West House (GW2),
Great West Road,
Brentford,
Middlesex,
TW8 9DX

   
Pet Insurance - All other policy holders  
Customer service helpline:
Lines are open

0800 533 5911*
8am–9pm, Mon–Fri
9am–6pm, Sat
10am–2pm, Sun

Call us about your claim:
Lines are open

0800 533 5912* automated, 24 hour notification service available
8am–8pm, Mon–Fri
9am–2pm, Sat
Closed, Sun

 How to complain

0800 533 5911 *
Sainsbury's Pet Insurance
BDML Connect Limited
1000 Lakeside North Harbour
Western Road
Portsmouth
PO6 3EN

   
Life Insurance  
Lines are open 8am–8pm, Mon–Fri
9am–5pm, Sat
Quotes and cover 0800 0137 137 *
   

Travel Insurance

 
Lines are open 8am–8pm, Mon–Fri
8am–7pm, Sat
9am–5pm, Sun
All questions 0330 100 9350 **

 

If you have a hearing or speech impairment, you can also contact us by Typetalk, or specialised text phone.  Please dial 18001 followed by the number that you require.

If you have a visual impairment, we can provide documents in large print, audio or braille.

*Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls are free from a landline and from a mobile when calling from the UK.

**Call are charged at local rates from landline and mobiles.


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