Got a question or need some help?

Type your question into the box above and we'll give you the answer. Alternatively, click on one of the options below for more information and contact details.

Please also check our loans customer support section to see if we have already answered your question there.
If you still can't find an answer to your question, please call us on the numbers below.

Loans contact details
Lines are open 8am - 10pm, Mon-Fri,
8.30am - 6pm, Sat
9.30am - 5.30pm, Sun
Quote or apply 0800 169 8503 *
All other questions 0800 096 0543 *

Please also check our credit card customer support section to see if we have already answered your question there.
If you still can't find an answer to your question, please call us on the numbers below.

Credit card enquiries
Lines are open 8am–Midnight, Mon–Fri
8am–6pm, Sat - Sun
Phoning from inside the UK 08085 40 50 60 *
Phoning from outside the UK 00 44 131 549 8040 *
Online Banking helpdesk
Lines are open 8am–10pm, Mon–Fri
8am–6pm, Sat - Sun
Phoning within the UK 08085 40 50 60 *
Phoning from outside the UK 00 44 131 549 8040 *
To apply
Lines are open
8am–10pm, Mon–Fri
8am–7pm, Sat - Sun
Apply quoting WEB 0800 030 4429 *
Lost or stolen cards
Lines are open
24 hours a day, 7 days a week
Phoning within the UK 0800 456 1232 *
Phoning from outside the UK 00 44 131 549 8040 *
Creditcare
Lines are open
8am–Midnight, Mon–Fri
8am–6pm, Sat–Sun
Creditcare claims 0345 702 3839 *

Please also check our savings customer support section to see if we have already answered your question there.
If you still can't find an answer to your question, please call us on the numbers below:

Existing account enquiries and Online Banking helpdesk
Lines are open
8am-10pm, Mon-Fri
8am-6pm, Sat-Sun
Calling within the UK
08085 40 50 60 *
Calling from outside the UK 0044 131 549 8040
Or you can write to us. Please note, if you write to us we can only respond to written requests for general enquiries. If you have an account specific enquiry please call us on the above telephone number. Sainsbury's Bank,
PO Box 4955,
Worthing,
BN11 9ZA
Child Trust Fund
Lines are open
9am-7pm, Mon-Fri
9am-12pm, Sat
General enquiries and new applications 0800 7315 896 *
Travel Money
Lines are open 24 hours a day, 7 days a week (except Christmas Day)
Order cash by phone 0345 355 2463*
Reload your multi-currency Cash Passport +44 207 649 9404*

Please also check our home insurance support section to see if we have already answered your question there.
If you still can't find an answer to your question, please call us on the numbers below.

Home insurance taken out on or after 1 February 2017 and underwritten by one of our panel of insurers (not including UK Insurance Limited)
Lines are open 8am-8pm, Mon-Fri
8am-5pm, Sat
Unless otherwise stated.
Customer queries 0345 266 1660 **

Home Insurance claims - If you're claiming on your main contents insurance policy (and not one of our optional extras) you need to call your insurer. You can find the name of your insurer on your policy documentation.
Here's a list of the insurers we use and their claims number:

AXA
0333 241 3197 **
Covea 0330 024 2255 **
Legal and General 0370 094 8026 **
Modus 0344 856 0855 **
Prestige 0800 028 3966 *
RSA 0800 316 8273 *

Claiming on one of our optional extras:

Key cover
Lines are open 24 hours a day, 7 days a week
01737 334 254 **
Family Legal Protection Lines are open 24 hours a day, 7 days a week
0333 234 2131 **
Home Emergency Cover Lines are open 24 hours a day, 7 days a week
01737 334 253 **
Home insurance - policies that commenced between 1 February 2012 and 2 March 2017 and are underwritten by UK Insurance Limited
Customer hotline 0800 206 1965 *
Mon-Fri, 8am - 9pm
Sat, 9am - 5pm
Sun, 10am - 5pm
24-hr emergency helpline 0800 206 1966 *
24 hours, 365 days a year
Claims 0800 206 1951 *
Mon-Fri, 8am - 8pm
Sat, 9am - 5pm
Sun, Closed
Home insurance - all other policies
Lines are open
8am–6pm, Mon–Fri
9am–1pm, Sat
Customer support 0345 850 5500 **

Please also check our car insurance customer support section to see if we have already answered your question there.
If you still can't find an answer to your question, please call us on the numbers below.

Car insurance taken out on or after 1 February 2017 and underwritten by one of our panel of insurers (not including UK Insurance Limited)
Lines are open
8am-8pm, Mon-Fri
9am-5pm, Sat
Closed, Sun
Unless otherwise stated
Customer queries 0345 266 1670 **
RAC Breakdown Cover assistance Lines are open 24 hours a day, 7 days a week.
0330 159 8485 **
Car insurance claims 0345 266 1602 **
Windscreen Cover claims
(Comprehensive)
0345 266 1602 **
Windscreen Cover claims (Third Party, Fire and Theft)
Lines are open 24 hours a day, 7 days a week.
0344 600 9021 **
Guaranteed Courtesy Car claims
Lines are open 8am – 6pm
01737 334 252 **
Key cover claims
Lines are open 24 hours a day, 7 days a week.
01737 334 254 **
Motor Legal Protection claims
Lines are open 24 hours a day, 7 days a week.
0344 600 9022 **
Car insurance policies taken out between 1 June 2011 and 2 February 2017 and underwritten by UK Insurance Limited
Lines are open
8am-9pm, Mon-Fri
9am-5pm, Sat
10am-5pm, Sun
Customer hotline 0800 210 0247 *
24-hr Accident Helpline 0800 210 0250 *
Motor Legal Protection 0800 206 1951 *
24-hr Breakdown Assistance 0800 210 0251 *
Windscreen Claims (Autoglass) 0800 363 636 *
Car insurance - all other policies
Lines are open
8am-8pm, Mon-Fri
9am-5pm, Sat
10am-2pm, Sun
Payment queries 0345 608 6034 **
Claims 0345 608 6038 **
Renewal hotline 0345 608 6028 **
Customer services 0345 608 6034 **
24-hour accident recovery 0800 519 5195 *
24-hour windscreen repair helpline 0800 587 6803 *
Motoring legal protection 0345 608 6038 **
24-hour breakdown assistance 0800 028 8273 *

Please also check our pet insurance customer support section to see if we have already answered your question there.
If you still can't find an answer to your question, please call us on the numbers below.

Pet insurance - policies that commenced after 1 September 2013
Quote and apply

Lines are open



0330 102 6703 **

8am–8pm, Mon–Fri
9am–5pm, Sat
Closed, Sun

Customer service helpline

Lines are open



0330 100 7915 **

8am–8pm, Mon–Fri
9am–5pm, Sat
Closed, Sun

Call us about your claim

Lines are open



0330 100 7917 **

8am–8pm, Mon–Fri
9am–5pm, Sat
Closed, Sun



How to complain
0330 100 7920 **

Sainsbury's Pet Insurance
Great West House (GW2),
Great West Road,
Brentford,
Middlesex,
TW8 9DX
Pet insurance - all other policy holders
Customer service helpline

Lines are open



0800 533 5911 *

8am–9pm, Mon–Fri
9am–6pm, Sat
10am–2pm, Sun

Call us about your claim

Lines are open



0800 533 5912 * automated, 24 hour notification service available

8am–8pm, Mon–Fri
9am–2pm, Sat
Closed, Sun



How to complain
0800 533 5911 *
Sainsbury's Pet Insurance
BDML Connect Limited
1000 Lakeside North Harbour
Western Road
Portsmouth
PO6 3EN

Please also check our life insurance support section to see if we have already answered your question there.
If you still can't find an answer to your question, please call us on the numbers below.

Life insurance contact details
Lines are open
8am–8pm, Mon–Fri
9am–5pm, Sat
Quotes and cover 0800 0137 137 *

Please also check our travel insurance support section to see if we have already answered your question there.
If you still can't find an answer to your question, please call us on the numbers below.

Travel insurance - policies purchased on or after 30 January 2018 and underwritten by ETI International Travel Protection
Sainsbury's emergency medical assistance (Please remember to quote your name and policy number)
24-hour Help Line
+44 (0) 1403 288 125
Sales and renewals 0345 305 2623
Customer service helpline
0345 305 2622
Claims helpline 01403 288 421
Legal costs and expenses
+44 (0)117 934 0548
Gadget claims and complaints 0330 880 1762
Travel insurance - policies purchased before 30 January 2018 and underwritten by Cigna Europe Insurance Company S.A-N.V.
Lines are open
8am–8pm, Mon–Fri
8am–7pm, Sat
9am–5pm, Sun
All questions 0330 100 9350 **


Hearing or speech impairment

If you have a hearing or speech impairment, you can also contact us by Typetalk, or specialised text phone. Please dial 18001 followed by the number that you require.
If you have a visual impairment, we can provide documents in large print, audio or braille.



Complaints

If you wish to complain, complete our online form and we'll progress your complaint in line with our formal complaints procedure (find out more about 'How to complain').



Sainsbury's store complaints and queries

You can also get in touch for queries or complaints regarding a Sainsbury's Store.

Terms and conditions


*Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls are free from a landline and from a mobile when calling from the UK.

**Calls are charged at local rates from landline and mobiles.