Got a question or need some help?

If you can’t find an answer to your question using the search bar, you can get more information and contact details by selecting your product below.

You'll find the answers to common questions in our customer support area.

Loans contact details
Lines are open 8am - 10pm, Mon-Fri,
8.30am - 6pm, Sat
9.30am - 5.30pm, Sun
Quote or apply 0800 169 8503 *
All other questions 0800 096 0543 *
Complaints
Online Log in to online banking and send a secure message
Lines are open
8am–Midnight, Mon–Fri
8am–6pm, Sat–Sun
Phoning from inside the UK 08085 40 50 60 *
Phoning from outside the UK 00 44 131 549 8040 *
Address for written complaints Sainsbury's Bank
Customer Relations
PO Box 4952
Worthing
BN11 9YW

You'll find the answers to common questions in our customer support area.

You can also ask us a question or make a complaint through online banking. Just log in or register and go to the "Message" section.

Credit card enquiries
Lines are open 8am–Midnight, Mon–Fri
8am–6pm, Sat - Sun
Phoning from inside the UK 08085 40 50 60 *
Phoning from outside the UK 00 44 131 549 8040 *
Online Banking helpdesk
Lines are open 8am–10pm, Mon–Fri
8am–6pm, Sat - Sun
Phoning within the UK 08085 40 50 60 *
Phoning from outside the UK 00 44 131 549 8040 *
To apply
Lines are open
8am–10pm, Mon–Fri
8am–7pm, Sat - Sun
Apply quoting WEB 0800 030 4429 *
Lost or stolen cards
Lines are open
24 hours a day, 7 days a week
Phoning within the UK 0800 456 1232 *
Phoning from outside the UK 00 44 131 549 8040 *
Creditcare
Lines are open
8am–Midnight, Mon–Fri
8am–6pm, Sat–Sun
Creditcare claims 0345 702 3839 *
Complaints
Online Log in to online banking and send a secure message
Lines are open
8am–Midnight, Mon–Fri
8am–6pm, Sat–Sun
Phoning from inside the UK 08085 40 50 60 *
Phoning from outside the UK 00 44 131 549 8040 *
Address for written complaints Sainsbury's Bank
Customer Relations
PO Box 4952
Worthing
BN11 9YW

You'll find the answers to common questions in our customer support area.

You can also ask us a question or make a complaint through online banking. Just log in or register and go to the “Message” section.

Existing account enquiries and Online Banking helpdesk
Lines are open
8am-10pm, Mon-Fri
8am-6pm, Sat-Sun
Calling within the UK
08085 40 50 60 *
Calling from outside the UK 0044 131 549 8040
Or you can write to us. Please note, if you write to us we can only respond to written requests for general enquiries. If you have an account specific enquiry please call us on the above telephone number. Sainsbury's Bank,
PO Box 4955,
Worthing,
BN11 9ZA
Child Trust Fund
Lines are open
9am-7pm, Mon-Fri
9am-1pm, Sat
General enquiries and new applications 0800 7315 896 *
Complaints
Online Log in to online banking and send a secure message
Lines are open
8am–Midnight, Mon–Fri
8am–6pm, Sat–Sun
Phoning from inside the UK 08085 40 50 60 *
Phoning from outside the UK 00 44 131 549 8040 *
Address for written complaints Sainsbury's Bank
Customer Relations
PO Box 4952
Worthing
BN11 9YW

For a quick answer to your query, try our customer support section.

If you can’t find what you’re looking for, then you can contact us using the details below.

Mortgages taken out after 2016
Lines are open
Monday to Friday 8am-8pm
Saturday 9am-4pm
Sunday 10am-1pm
General enquiries 0345 111 8020†
Payment difficulties 0800 923 1547‡
Calling from abroad +44 (0)1756 776 395†
Telephone calls will be recorded for security purposes under our quality control procedures.

†Calls are charged at local rates from landlines and mobiles.

‡Calls are free from landlines and mobiles.
Mortgages taken out before 2005
Lines are open
8am-8pm, Mon-Fri
General enquiries 0800 838 295 *
Or you can write to us. Please note, if you write to us we can only respond to written requests for general enquiries. If you have an account specific enquiry please call us on the above telephone number. Sainsbury's Bank Mortgages
PO Box 12
Gateway House
Skipton
BD23 2HL
Complaints for Mortgages taken out after March 2017
Lines are open
9am–5pm, Mon–Fri
Telephone 0800 923 1548
Address for written complaints Sainsbury's Bank Mortgages
PO Box 12
Gateway House
Skipton
BD23 2HL
Complaints for Mortgages taken out before March 2017
Lines are open
8am–8pm, Mon–Fri
Telephone 0800 838 295
Address for written complaints Sainsbury's Bank Mortgages
PO Box 12
Gateway House
Skipton
BD23 2HL

For a quick answer to your query, try our customer support section.

If you can’t find what you’re looking for, then you can contact us using the details below.

Travel Money
Lines are open 24 hours a day, 7 days a week (except Christmas Day)
Order cash by phone 0345 355 2463*
Reload your multi-currency Cash Passport +44 207 649 9404*
Complaints
In store Please raise any queries with your local bureau in the first instance.
Lines are open
8am–10pm, Mon–Fri
10am–8pm, Sat–Sun
Telephone 0345 355 2461 **
Address for written complaints Travelex Service Quality Team
Worldwide House
Thorpe Wood
Peterborough
PE3 6SB

For a quick answer to your query, try our customer support section.

If you can’t find what you’re looking for, then you can contact us using the details below.

Home insurance taken out on or after 1 February 2017 and underwritten by one of our panel of insurers (not including UK Insurance Limited)
Lines are open 8am-8pm, Mon-Fri
8am-5pm, Sat
Unless otherwise stated.
Customer queries 0345 266 1660 **

Home Insurance claims - If you're claiming on your main contents insurance policy (and not one of our optional extras) you need to call your insurer. You can find the name of your insurer on your policy documentation.
Here's a list of the insurers we use and their claims number:

AXA
0333 241 3197 **
Covea 0330 024 2255 **
Legal and General 0370 094 8026 **
Modus 0344 856 0855 **
Prestige 0800 028 3966 *
RSA 0800 316 8273 *

Claiming on one of our optional extras:

Key cover
Lines are open 24 hours a day, 7 days a week
01737 334 254 **
Family Legal Protection Lines are open 24 hours a day, 7 days a week
0333 234 2131 **
Home Emergency Cover Lines are open 24 hours a day, 7 days a week
01737 334 253 **
Home insurance - policies that commenced between 1 February 2012 and 2 March 2017 and are underwritten by UK Insurance Limited
Customer hotline 0800 206 1965 *
Mon-Fri, 8am - 9pm
Sat, 9am - 5pm
Sun, 10am - 5pm
24-hr emergency helpline 0800 206 1966 *
24 hours, 365 days a year
Claims 0800 206 1951 *
Mon-Fri, 8am - 8pm
Sat, 9am - 5pm
Sun, Closed
Home insurance - all other policies
Lines are open
8am–6pm, Mon–Fri
9am–1pm, Sat
Customer support 0345 850 5500 **
Complaints
If you took your policy out on or after 1 February 2017 and it is underwritten by any insurer other than UK Insurance Limited
Lines are open
8am–8pm, Mon–Fri
8am-5pm Sat
10am-2pm Sun
Telephone 0345 266 1660^
Address for written complaints Freepost Sainsbury's Bank Insurance
PO Box 4996
WORTHING
BN11 9AT
If you took your policy out between 1 February 2012 and 2 March 2017 and it is underwritten by UK Insurance Limited
Telephone 0800 096 6051*
Address for written complaints Sainsbury's Home (or Landlord) Insurance
Tredegar Park
Newport
NP10 8SB
All other policy holders
Telephone 0800 206 1964*
Address for written complaints Sainsbury's Home Insurance Customer Relations
Churchill Court
Westmoreland Road
Bromley
BR1 1DP

For a quick answer to your query, try our customer support section.

If you can’t find what you’re looking for, then you can contact us using the details below.

Car insurance taken out on or after 1 February 2017 and underwritten by one of our panel of insurers (not including UK Insurance Limited)
Lines are open
8am-8pm, Mon-Fri
9am-5pm, Sat
Closed, Sun
Unless otherwise stated
Customer queries 0345 266 1670 **
RAC Breakdown Cover assistance Lines are open 24 hours a day, 7 days a week.
0330 159 8485 **
Car insurance claims 0345 266 1602 **
Windscreen Cover claims
(Comprehensive)
0345 266 1602 **
Windscreen Cover claims (Third Party, Fire and Theft)
Lines are open 24 hours a day, 7 days a week.
0344 600 9021 **
Guaranteed Courtesy Car claims
Lines are open 8am – 6pm
01737 334 252 **
Key cover claims
Lines are open 24 hours a day, 7 days a week.
01737 334 254 **
Motor Legal Protection claims
Lines are open 24 hours a day, 7 days a week.
0344 600 9022 **
Car insurance policies taken out between 1 June 2011 and 2 February 2017 and underwritten by UK Insurance Limited
Lines are open
8am-9pm, Mon-Fri
9am-5pm, Sat
10am-5pm, Sun
Customer hotline 0800 210 0247 *
24-hr Accident Helpline 0800 210 0250 *
Motor Legal Protection 0800 206 1951 *
24-hr Breakdown Assistance 0800 210 0251 *
Windscreen Claims (Autoglass) 0800 363 636 *
Car insurance - all other policies
Lines are open
8am-8pm, Mon-Fri
9am-5pm, Sat
10am-2pm, Sun
Payment queries 0345 608 6034 **
Claims 0345 608 6038 **
Renewal hotline 0345 608 6028 **
Customer services 0345 608 6034 **
24-hour accident recovery 0800 519 5195 *
24-hour windscreen repair helpline 0800 587 6803 *
Motoring legal protection 0345 608 6038 **
24-hour breakdown assistance 0800 028 8273 *
Complaints
If you took your policy out on or after 1 February 2017 and it is underwritten by any insurer other than UK Insurance Limited
Lines are open
8am–8pm, Mon–Fri
8am-5pm Sat
10am-2pm Sun
Telephone 0345 266 1670^
Address for written complaints Freepost Sainsbury's Bank Insurance
PO Box 4996
WORTHING
BN11 9AT
If you took your policy out between 1 June 2011 and 2 March 2017 and it is underwritten by UK Insurance Limited
Telephone 0800 210 0247*
Address for written complaints Sainsbury's Car Insurance Customer Relations
Churchill Court
Westmoreland Road
Bromley
BR1 1DP
All other policy holders
Telephone 0345 608 6034**
Address for written complaints Sainsbury's Car Insurance
The Observatory
Reigate
Surrey
RH2 0SG

For a quick answer to your query, try our customer support section.

If you can’t find what you’re looking for, then you can contact us using the details below.

Pet insurance - policies that commenced after 1 September 2013
Quote and apply

Lines are open



0330 102 6703 **

8am–8pm, Mon–Fri
9am–5pm, Sat
Closed, Sun

Customer service helpline

Lines are open



0330 100 7915 **

8am–8pm, Mon–Fri
9am–5pm, Sat
Closed, Sun

Call us about your claim

Lines are open



0330 100 7917 **

8am–8pm, Mon–Fri
9am–5pm, Sat
Closed, Sun



How to complain
0330 100 7920 **

Sainsbury's Pet Insurance
Great West House (GW2),
Great West Road,
Brentford,
Middlesex,
TW8 9DX
Pet insurance - all other policy holders
Customer service helpline

Lines are open



0800 533 5911 *

8am–9pm, Mon–Fri
9am–6pm, Sat
10am–2pm, Sun

Call us about your claim

Lines are open



0800 533 5912 * automated, 24 hour notification service available

8am–8pm, Mon–Fri
9am–2pm, Sat
Closed, Sun



How to complain
0800 533 5911 *
Sainsbury's Pet Insurance
BDML Connect Limited
1000 Lakeside North Harbour
Western Road
Portsmouth
PO6 3EN
Complaints - all policy holders
Telephone 0330 100 7920**
Address for written complaints Sainsbury's Pet Insurance
Great West House
Great West Road
Brentford
Middlesex
TW8 9DX

For a quick answer to your query, try our customer support section.

If you can’t find what you’re looking for, then you can contact us using the details below.

Life insurance contact details
Lines are open
8am–8pm, Mon–Fri
9am–5pm, Sat
Quotes and cover 0800 0137 137 *
Complaints
Telephone 0370 010 4080**
Address for written complaints Sainsbury's Life Insurance
Complaints Department
Legal & Genenal Assurance
Society Limited
Knox Court
10 Fitazalan Place
Cardiff
CF24 0TL

For a quick answer to your query, try our customer support section.

If you can’t find what you’re looking for, then you can contact us using the details below.

Travel insurance - policies purchased on or after 30 January 2018 and underwritten by ETI International Travel Protection
Sainsbury's emergency medical assistance (Please remember to quote your name and policy number)
24-hour Help Line
+44 (0) 1403 288 125
Lines are open
8am–7pm, Mon–Fri
9am–5pm, Sat
Sales and renewals 0345 305 2623
Customer service helpline
0345 305 2622
Claims helpline 01403 288 421
Legal costs and expenses
+44 (0)117 934 0548
Gadget claims and complaints 0330 880 1762
Travel insurance - policies purchased before 30 January 2018 and underwritten by Cigna Europe Insurance Company S.A-N.V.
Lines are open
8am–8pm, Mon–Fri
8am–7pm, Sat
9am–5pm, Sun
All questions 0330 100 9350 **
Complaints
If you took your policy out before 30 January 2018
Lines are open
8am–8pm, Mon–Fri
8am–7pm, Sat
9am–5pm, Sun
Telephone 0800 316 1453
Address for written complaints Customer Relations Manager
Sainsbury's Travel Insurance
PO Box 500
1 Drake Circus
Plymouth
PL1 1QH
If you took your policy out from 30 January 2018
Lines are open
8am–7pm, Mon–Fri
9am–5pm, Sat
Telephone 0345 305 2624
Address for written complaints Sainsbury's Travel Insurance
Customer Relations
Maitland House
Warrior Square
Southend-on-sea
SS1 2JY


Hearing or speech impairment

If you have a hearing or speech impairment, you can also contact us by Typetalk, or specialised text phone. Please dial 18001 followed by the number that you require. If you have a visual impairment, we can provide documents in large print, audio or braille.



Sainsbury's store complaints and queries

You can also get in touch for queries or complaints regarding a Sainsbury's Store.

Terms and conditions


*Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls are free from a landline and from a mobile when calling from the UK.

**Calls are charged at local rates from landline and mobiles.