We'll clear the road
To make our claims process as consistent and easy as we can for you, we work with Auxillis. They're specialists when it comes to car insurance claims and customer service. So when you call to make a claim on your main policy, their experts will go through how it all works with you, and make sure you don't hit any bumps along the way.
Who to call
If you're claiming on your main car insurance policy
Call our 24-hour helpline on 0344 600 9021.
We may record or monitor your call for security reasons, and to help us improve our customer service. Calls are charged at local rates from landlines and mobile.
You'll need to replace the 00 at the beginning with 810 if you're in Belarus or Russia.
If you have hearing difficulties you can use a textphone to call by prefixing the number you need with 18001 for Typetalk. Or you can text 07855 828282.
If you're claiming on your Motor Legal Protection
If you're claiming on your Key Protection
Please call our 24-hour helpline on 01737 334 254.
If you're claiming on your Guaranteed Courtesy Car cover
Please call our 24-hour helpline on 0344 600 9021.
If you're claiming on your Windscreen Repair/Replace policy
Please call us on 0344 600 9021.
How to claim
Before you call us, call the police to get a crime reference number if you're claiming for theft or vandalism – or you think dangerous driving, drink driving or an uninsured driver was to blame.
Call us with your policy number to hand if you want to make a claim, or if something happens that you could claim for – even if you decide not to.
We'll take all the details of why you're claiming and what happened – there are a few tips below on this for you. We may ask you to fill in a claim form if we need more details.
We'll give you your claim number for next time you want to get in touch about your claim.
If you're claiming for something that was your fault, we'll deal with it all there and then for you. So if your car needs repairs, we'll arrange them through one of our authorised repairers. And if you need a courtesy car, we'll get that sorted too.
If you're claiming for something that wasn't your fault, we'll pass you directly to the insurer who manages your policy for you. They'll take over from there.
We'll let you know about any excess you have to pay towards your claim.
What details to give us
Your policy number
Your crime reference number if you have one
If you have an accident, take a look at our guide on what to do if you have an accident for a few tips and what details to jot down
If you're claiming for something where someone else was involved, let us know if they admitted they were to blame
For RAC breakdown cover
You'll need these details to hand when you call us:
The driver's name and phone number
The make and model of the car
The car's location
Your credit card number – for Europe or other services