Legal & Regulatory

Legal & Regulatory Statements

This information is for you to read in conjunction with Sainsbury's Bank products and services on the other pages of this website. This is an English language site and all contracts will be in the English language.

Sainsbury's Finance is a trading name of Sainsbury's Bank plc


General points

For loans, credit cards and all other forms of credit:

  • All forms of credit are subject to regulations and conditions.
  • You must be aged at least 18 years or over and resident in the UK (excluding Channel Islands and Isle of Man) to apply for credit.
  • All lending is subject to the bank's appraisal of your financial status and the bank may seek to verify information provided in the application form.
  • Full details and written consumer credit quotations are available on request for all products and services.
  • Please see the appropriate product below for an address to write to for a quote.

Sainsbury's Bank Personal Loan

  • The rate you're offered will depend on your personal circumstances, credit assessment procedures and other related factors
  • Full details and a written Consumer Credit quotation are available on request from Sainsbury's Bank plc, Tower House, Charterhall Drive, Chester, CH88 3AN

Sainsbury's Bank Credit Cards

Full details are available on request from Sainsbury's Bank plc, Card Services, Pitreavie Business Park, Dunfermline, Fife KY99 4BS.

Sainsbury's Bank Savings

Useful definitions

Annual Equivalent Rate (AER) AER illustrates what the interest would be if interest was paid and compounded once each year. As every advert for a savings product will contain an AER, you will be able to compare more easily what return you can expect from your savings over time.

Gross rate The gross rate is the contractual rate of interest payable before the deduction of income tax at the rate specified by law.

English law applies to our relationship with you. All communication will be in English.

Financial Services Compensation Scheme

Your eligible deposits with Sainsbury’s Bank are protected by the Financial Services Compensation Scheme (FSCS). From 1 January 2016, the limit of protection will be £75,000 per depositor. This limit will be applied to the total of all your accounts held with Sainsbury’s Bank. Any deposits you have in excess of £75,000 are unlikely to be protected.

In some specific case, deposits may be excluded from the FSCS protection scheme. The FSCS information sheet and exclusions list provides further details on FSCS protection and the exclusions which may apply.

More information about the compensation provided by the FSCS can be found on the FSCS website at www. FSCS.org.uk, and in the FSCS leaflet.


Sainsbury's Insurance

Sainsbury's Bank plc provides information to allow you to choose your insurance product and will pass your call, name or application to the appropriate partner detailed below. Sainsbury's Bank plc, Registered Office, 33 Holborn, London EC1N 2HT (registered in England, No. 3279730) is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (register no. 184514).

As with any insurance policy, there may be certain situations which are not covered. Please note: full details of the cover, terms and conditions are given in the policy, a copy of which is available on request from Sainsbury's Bank plc, 3 Lochside Avenue, Edinburgh EH12 9DJ, or may be directly available from the Sainsbury's Bank website.

Information about you and your insurance cover will be held by Sainsbury's Bank and the insurers in their records for the purpose of your insurance. This includes underwriting, processing, claims handling and fraud prevention, which could include passing details to agents of the insurers or other insurers.

Sainsbury's Car Insurance - new policies that commenced after 1st June 2011

Sainsbury's car insurance is underwritten by U K Insurance Limited, Registered Office: The Wharf, Neville Street, Leeds LS1 4AZ. Registered in England No. 1179980. U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Please note that quotes cannot be provided for existing Sainsbury's car insurance customers whose policy was in force before 31st May 2011.

Sainsbury's Car Insurance - All other policy holders

Sainsbury's Car Insurance is arranged and administered by esure Services Limited. Registered in England and Wales number 2135610 at The Observatory, Reigate, Surrey RH2 0SG. Authorised and regulated by the Financial Conduct Authority, number 312063. Not available in Northern Ireland or the Channel Islands. Age restrictions apply. Subject to normal acceptance criteria. As with all insurers, there may be circumstances in which we are unable to provide a quote.

Sainsbury's Home Insurance - new policies that commenced on or after 31st January 2012

Sainsbury's home insurance is underwritten by U K Insurance Limited, Registered office: The Wharf, Neville Street, Leeds, LS1 4AZ. Registered in England No. 1179980. U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Sainsbury's Home Insurance - policies that commenced on or before 30th January 2012

If your policy number begins with NHP or SBY, your Sainsbury's Home Insurance policy is administered by Halifax General Insurance Services Limited, Registered in England and Wales No: 2791889, Registered Office: Trinity Road, Halifax, West Yorkshire HX1 2RG and underwritten by St Andrew's Insurance plc, Registered in England and Wales No: 3104671, Registered Office: 33 Old Broad Street, London, EC2N 1HZ. Halifax General Insurance Limited is authorised and regulated by the Financial Conduct Authority. Sainsbury's Bank plc and St Andrews Insurance plc are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Sainsbury's Landlord Insurance - policies that commenced on or before 30th January 2012

Sainsbury's Landlord Insurance is administered by Halifax General Insurance Services Limited, Registered in England and Wales No: 2791889, Registered Office: Trinity Road, Halifax, West Yorkshire HX1 2RG and underwritten by St Andrew's Insurance plc, Registered in England and Wales No: 3104671, Registered Office: 33 Old Broad Street, London, EC2N 1HZ. Halifax General Insurance Limited is authorised and regulated by the Financial Conduct Authority. Sainsbury's Bank plc and St Andrews Insurance plc are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Sainsbury's Travel Insurance – new policies that commenced on or after 7th April 2015

Travel Insurance is administered by Cigna Insurance Services (Europe) Limited and underwritten by Cigna Europe Insurance Company S.A-N.V. Cigna Insurance Services (Europe) Limited is authorised and regulated by the Financial Conduct Authority. Cigna Europe Insurance Company S.A.-N.V. is supervised in Belgium by the National Bank of Belgium and the Financial Services and Markets Authority, and subject to limited regulation by the Financial Conduct Authority.

Sainsbury's Travel Insurance - policies that commenced on or before 6th April 2015

Travel Insurance is administered by FirstAssist Insurance Services, which is a trading style of Cigna Services (Europe) Limited and underwritten by Great Lakes Reinsurance (UK) PLC. Cigna Insurance Services (Europe) Limited is authorised and regulated by the Financial Conduct Authority. Great Lakes Reinsurance (UK) plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Sainsbury's Life Insurance

Sainsbury's Life Insurance, Critical Illness Cover & Over 50s Life Insurance is provided by Legal & General Assurance Society Limited, Registered Office: One Coleman Street, London, EC2R 5AA (registered in England and Wales 166055). Terms, conditions and exclusions apply to all life insurance policies. Copies of the key features document, policy summary and complaints procedures are available on request or by visiting sainsburysbank.co.uk. Legal & General Assurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Sainsbury's Pet Insurance - new policies that commenced after 1st September 2013

Sainsbury’s Pet Insurance is sold, underwritten and administered by Allianz Insurance plc registered in England no. 84638. Registered office: 57 Ladymead, Guildford, Surrey, GU1 1DB. Allianz Insurance plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Allianz Insurance plc is onthe Financial Services Register, registration number 121849. Sainsbury’s Bank and Allianz Insurance plc are not part of the same corporate group.

Sainsbury's Pet Insurance - all other policy holders

Sainsbury's Pet Insurance is underwritten by AXA Insurance UK plc. Registered in England No. 78950. Registered Office: 5 Old Broad Street, London EC2N 1AD. AXA Insurance UK plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Credit Care and Card Care

Sainsbury's Bank introduces customers to Bank of Scotland plc for the sale and administration of Credit Care and Card Care. Credit Care and Card Care is underwritten by St Andrews Insurance plc (registered in England No. 3104671) and St Andrews Life Assurance plc (registered in England No. 3104670) ('the Companies'), 33 Old Broad Street, London, EC2N 1HZ. United Kingdom law allows parties to choose the law applicable to a contract. The contract will be subject to the law applicable to the region of the United Kingdom in which you reside. The Financial Services Compensation Scheme may assist you if the Companies (in some circumstances) are unable to meet their liability to you. Details are available on request.


Sainsbury's Bank investment products


Sainsbury's Bank Child Trust Fund

Family Investments is a trading name of Family Assurance Friendly Society Limited. Family Assurance Friendly Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Register number 110067).

Sainsbury's Bank are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Register no. 184514)

Other important information

The Standards of Lending Practice

Sainsbury's Bank adheres to The Standards of Lending Practice which are monitored and enforced by the LSB: http://www.lendingstandardsboard.org.uk.

Telephone calls

Telephone calls may be recorded for security purposes and may be monitored under the Sainsbury's Bank quality control procedures and those operated by our partners.

You may now make calls using Type Talk. Information is available in large print, audio, or braille on request. Please call us for details.

Complaints procedure

At Sainsbury's Bank we aim to please, but we know that sometimes things go wrong. If you have a problem or complaint, please let us know and we'll try our best to sort it out. For details of who to contact, please see our Customer Complaints Policy. Complaints we cannot settle may be referred to the Financial Ombudsman Service.

Registered office

Sainsbury's Bank plc, registered office at 33 Holborn, London EC1N 2HT. A company incorporated in England. Registered number 3279730.

Appointed representative

Sainsbury's Supermarkets Ltd is an appointed representatives of Sainsbury's Bank plc.

Who regulates us?

Sainsbury's Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (register no. 184514).

Sainsbury's Bank plc is a wholly owned subsidiary of J Sainsbury plc.

Sainsbury's Bank is a registered trademark of Sainsbury's Bank plc.

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