We’re selling our mortgage book to The Co-Operative Bank
In September 2019 we took the decision to stop selling mortgages. After a thorough process, we’ve agreed to transfer ownership of our mortgages to The Co-Operative Bank. We chose them as they are a well-known UK finance provider and are committed to excellent customer service, which is what we want for our customers. Nothing immediate will change for customers and we’ll contact our customers directly in due course with more information soon. Customers do not need to take any action directly as a result of this transaction.
Mortgages will transfer within 12 months.
Additional information is available via our mortgage sale FAQ’s. If customers have any questions about their account, they can contact us on 0345 111 8020. We’re open 8am to 8pm, Monday to Friday, 9am to 1pm on a Saturday.
On 26th June the government published a Mortgage Charter which lenders can sign up to, to give their customers more help and support with their mortgage. The Charter only applies to customers of lenders who have signed up.
Though we have not signed up to the Charter, we will share details of any measures we can adopt as soon as these are available.
If you’re worried about your mortgage payments, please get in touch with our payment difficulties team for free on 0345 111 8020. Our lines are open: Monday to Friday 8:30am to 5:30pm (closed weekends & bank holidays). Contacting us to discuss your options will not impact your credit file.
Our phone lines are busy right now so call wait times may be longer than usual and we’re sorry if there is any delay in answering your call.
You can also visit our Financial Difficulties page as this may help with any questions. Our Cost of Living page may also have some information which will help you.
Could you be saving money on your mortgage?
If you’re currently on standard variable rate, you’re not tied into a product. This means you have the freedom to consider what other options may be available. It might be cost effective for you, in the short term, to consider switching to our fixed rate product if you’re eligible and it meets your needs. Also, depending on your circumstances, you could find a cheaper mortgage with a new lender so you may want to shop around or seek independent financial advice.
To find out more about how to switch to a product with us, take a look at our ‘How to switch’ guide below.
If you do not have a financial adviser, the Financial Conduct Authority, via their website www.fca.org.uk/consumers/finding-adviser, have provided some tips to help you get started.
Do more with your mortgage
Although we’re no longer accepting new mortgage applications, we’re still here for you. Whether you want to switch to another product, try our mortgage calculators or manage your existing mortgage, you’re in the right place. We’ve got everything you need to make your mortgage work for you.
What would you like to do?
For further questions
Call 0345 111 8020** | Helpful phone numbers
Our general enquiry line is open Monday to Friday, 8am–8pm, Saturday, 9am–1pm and closed Sunday.
**Telephone calls will be recorded for security purposes under our quality control procedures. Calls are charged at local rates from landlines and mobiles.