Coronavirus (COVID-19) and further support

If you’re worried about making your next mortgage payment, we’re committed to helping you.

If you are newly affected by COVID-19, emergency payment deferrals (sometimes called payment holidays) are no longer available. If you are still impacted by COVID-19 and are worried about making your next mortgage payment, we can still help you.

If you are currently on an emergency payment deferral and have had less than 6 monthly mortgage payment deferrals in total, you can apply to extend your payment deferral as long as you have not yet resumed your monthly payments or missed a payment at the end of your 1st payment deferral. If you’ve already had 6 months of payment deferrals, you can’t apply for another mortgage payment deferral. Please visit our FAQs linked below for more detail on eligibility and how to apply.

If you’re struggling to make your monthly payments we’ve a range of other options we can look at to suit your individual needs. Please be aware these may affect your credit file and credit rating. We can work together to agree a plan to help you. Please call us as soon as possible. You can contact us on 0800 923 1547*. We’re here Monday to Friday from 8.30am-5.30pm (Closed weekends & Bank Holidays).

You can find more information on the further assistance available and what happens at the end of your payment deferral in our FAQs here.

Further help managing your finances


There’s lots of information and advice available about managing money and keeping your finances on track. To help you understand how much money you have to pay, it may be useful to work out a budget to help you keep track of your spending and prioritise debt repayments. Moneyadviceservice.org.uk has lots of tools and calculators including a free online budget planner, and a handy Money Navigator Tool. There’s also information on where to get free debt advice.

The FCA also has a section on their website about dealing with financial difficulty during coronavirus at fca.org.uk/consumers/dealing-financial-difficulties-coronavirus.

For further information visit our support section.


Do more with your mortgage

Although we’re no longer accepting new mortgage applications, we’re still here for you. Whether you want to switch to another product, try our mortgage calculators or manage your existing mortgage, you’re in the right place. We’ve got everything you need to make your mortgage work for you.

What would you like to do?

Existing rate ending

See if you can switch your existing mortgage to a new product.

How to switch
Manage your mortgage

From changing your payment details to paying off your mortgage.

Manage mortgage
Mortgage Features

Find out more about overpayments and underpayments.

Mortgage features
Financial Difficulties

Money worries? Please get in touch we want to help.

Find out more
Any questions?

Answers to the most common questions from our customers.

Any questions?
Contact Us

Would you like to speak to us? Find out how here.

Find out more

The mortgage is secured on your home. Your home may be repossessed if you do not keep up repayments on your mortgage. Lending subject to status.

For further questions

  • Call 0345 111 8020**
  • Helpful phone numbers
  • Our general enquiry line is open Monday to Friday, 8am–8pm, Saturday, 9am–1pm and closed Sunday.
    **Telephone calls will be recorded for security purposes under our quality control procedures. Calls are charged at local rates from landlines and mobiles.