Supporting the people of Ukraine
Following the launch of the Homes for Ukraine scheme, we want to support our customers who open their homes and rental properties to help those displaced by the conflict.
Customers who wish to be considered should first visit the official government website and register their interest.
Be aware that we do not carry out any suitability checks. Your local authority will carry out a standard DBS check and carry out a home visit to make sure everything is in place for you and your guest(s). We encourage you to do your own research before taking part in the scheme.
Homes for Ukraine: guidance for sponsors [HTML] | GOV.WALES
Think about the financial impact of hosting non-paying guests in your own home or unoccupied, self-contained accommodation. The £350 ‘thank you’ monthly payment from the government may not be enough to cover the additional costs you might pay, such as higher energy bills.
For free and impartial financial guidance you can visit | MoneyHelper
Any customer who is successfully accepted as a sponsor under the scheme should contact us immediately upon acceptance so that we can consider their request.
We’d encourage you to put a Tenancy agreement in place between you and your guest(s) before entering into the sponsorship. Please refer to the official government website for some guidance on this. We also recommend you seek advice from a letting agent or legal advisor.
Although we will look favourably on all requests received, we need to consider the long-term sustainability of a customer’s mortgage when participating in the scheme and may reject some requests in certain circumstances (such as customers who are in significant arrears or already undergoing repossession).
Do more with your mortgage
Although we’re no longer accepting new mortgage applications, we’re still here for you. Whether you want to switch to another product, try our mortgage calculators or manage your existing mortgage, you’re in the right place. We’ve got everything you need to make your mortgage work for you.
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For further questions
Call 0345 111 8020** | Helpful phone numbers
Our general enquiry line is open Monday to Friday, 8am–8pm, Saturday, 9am–1pm and closed Sunday.
**Telephone calls will be recorded for security purposes under our quality control procedures. Calls are charged at local rates from landlines and mobiles.