Coronavirus (COVID-19)


If you are worried about making your next mortgage payment, we are committed to helping you. In line with recent government guidance we're supporting the allowance of up to a 3 month payment holiday. If you have already had a payment holiday and continue to be impacted financially by COVID-19 you can request a further payment holiday or a partial payment holiday of up to a further 3 months. You can apply for this up to 31 October 2020.

Note that terms apply, and this is one of a number of options that may be available to you. Please see our support page for more information. Any break in payments will be added to the mortgage balance with a recalculation of interest and future monthly payments. If you’d like to discuss your options further or if you’ve already missed payments you can call us on 0800 923 1547. We’re here Monday to Friday from 8.30am to 5.30pm.

If you’re coming to the end of your payment holiday, we’ll be in touch via letter before your payments resume to explain what will happen next. This will include information about resuming payments, the amount of your new payments and what options are available if you require further support.

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The mortgage is secured on your home. Your home may be repossessed if you do not keep up repayments on your mortgage. Lending subject to status.

For further questions

  • Call 0345 111 8020**
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  • Our general enquiry line is open Monday to Friday, 8am–8pm, Saturday, 9am–1pm and closed Sunday.
    **Telephone calls will be recorded for security purposes under our quality control procedures. Calls are charged at local rates from landlines and mobiles.