Coronavirus (COVID-19)


If you are worried about making your next mortgage payment, we are committed to helping you. If you haven’t already had a payment holiday, in-line with government guidance we're supporting the allowance of up to a 3 month full or partial payment holiday. If you have already had a payment holiday and continue to be impacted financially by COVID-19 you can request a further payment holiday or a partial payment holiday of up to a further 3 months. You can apply for this up to 31 October 2020.

Note that terms apply, and this is one of a number of options that may be available to you. Please see our coronavirus FAQs for more information. Any break in payments will be added to the mortgage balance with a recalculation of interest and future monthly payments.

Do you want to apply for a payment holiday?

If you’d like to apply, to discuss your options further, or if you’ve already missed payments you can call us on 0800 923 1547*. We’re here Monday to Friday from 8.30am to 5.30pm.

If you’re coming to the end of your payment holiday, we’ll be in touch by letter before your payments resume to explain what will happen next. This will include information about resuming payments, the amount of your new payments and what options are available if you require further support. You can find out more information here about what alternative options are available following the end of your payment holiday period.

Do more with your mortgage

Although we’re no longer accepting new mortgage applications, we’re still here for you. Whether you want to switch to another product, try our mortgage calculators or manage your existing mortgage, you’re in the right place. We’ve got everything you need to make your mortgage work for you.

What would you like to do?

Existing rate ending

See if you can switch your existing mortgage to a new product.

How to switch
Manage your mortgage

From changing your payment details to paying off your mortgage.

Manage mortgage
Mortgage Features

Find out more about overpayments and underpayments.

Mortgage features
Financial Difficulties

Money worries? Please get in touch we want to help.

Find out more
Any questions?

Answers to the most common questions from our customers.

Any questions?
Contact Us

Would you like to speak to us? Find out how here.

Find out more

The mortgage is secured on your home. Your home may be repossessed if you do not keep up repayments on your mortgage. Lending subject to status.

For further questions

  • Call 0345 111 8020**
  • Helpful phone numbers
  • Our general enquiry line is open Monday to Friday, 8am–8pm, Saturday, 9am–1pm and closed Sunday.
    **Telephone calls will be recorded for security purposes under our quality control procedures. Calls are charged at local rates from landlines and mobiles.