expanded About us

About Us

We're proud to be the UK's first supermarket bank and we're proud of our heritage.

Sainsbury's was the first major supermarket to open a bank in the UK in February 1997.

Sainsbury's took 100 per cent ownership of Sainsbury's Bank in January 2014.

We offer an award-winning range of financial products with attractive rewards for Sainsbury's shoppers. This includes credit cards, savings and loans, as well as mortgages, travel money and car, home, pet, travel and life insurance which we provide online and by telephone.

We have travel money bureaux at various Sainsbury's supermarkets across the UK and a large ATM estate.

Travel money can also be ordered by phone, online and delivered to your nearest Sainsbury's travel money bureau or to your home.

We aim to offer Sainsbury's shoppers great deals and rewards for choosing to shop and bank with us. Nectar card holders receive additional points and preferential rates across a range of products.

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Locations

Our colleagues are located in:

  • Edinburgh – South Gyle – in our Lochside building that accommodates around 1000 colleagues. The majority of our central business roles are located here in our Trading, Customer, Risk, Finance, Audit, Colleague & Communications and Operations business areas
  • Many of the larger Sainsbury’s supermarkets across the UK – around 700 of our colleagues look after our Travel Money customers in bureaux in stores in England, Wales, Scotland and Northern Ireland
  • London (Holborn) and Coventry – a small number of our colleagues work in London alongside Sainsbury’s Group colleagues - specifically our Treasury and some Travel Money operational colleagues. We also have a small number of colleagues in Coventry supporting our Travel Money business

Edinburgh

We are based at the Edinburgh Park, which is easily accessible by train and bus and is a short drive to Edinburgh International Airport, making it an ideal office location for locals and commuters alike.

  • Our Address is: 3 Lochside Avenue, Edinburgh Park, Edinburgh, EH12 9DJ
  • To view us on a map, Please click here

Getting to our Lochside Office:


Driving

There are a number of options when driving to Lochside. You can drive in from the City and from the Edinburgh City Bypass

Car Parking

All permanent and fixed term colleagues are eligible to park at Lochside every day. The car park operates on a ‘first come first served’ basis.

Other parking options are available.

  • ‘Pay and display’ parking services are also located at the Edinburgh Park Train Station. Further information about Edinburgh Park can be found here.
  • ‘Park and ride’ parking services are also located at Ingliston. The Ingliston Park and Ride is served by the Lothian 35 bus service and the Edinburgh Tram. Please see the Lothian Buses website or Edinburgh Trams website for the latest timetables.

Bus

There are a number of bus stops in the immediate Lochside area. These are serviced by Lothian Buses. The bus services that stop at this location are the 2, 12, 18, 21, 22 and 35. More details can be found here.

Trams

The ‘Edinburgh Park Central’ tram stop is a short walk from the building. More details can be found here.

Roles in London

Our Retail team are a support network for retail that ensures in store compliance to any sales activity and merchandising, and they're based in Sainsbury's Store Support Centre in Holborn, London.

Roles across the UK

We have a retail field team who work to improve product awareness to our colleagues in store whilst upskilling the Sainsbury's Store Managers on Sainsbury's Bank strategy.

These colleagues are mobile and travel between stores in our four geographical zones across the UK.

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Great place to work

Great place to work

We aim to make our Bank a great place to work for all colleagues.

We’re an exciting and growing organisation at a time of unprecedented change in the financial services industry. As our customers seek more and more innovative services and technology, being part of one of the UK’s most trusted brands brings our colleagues exciting opportunities to fulfill their potential.

We want our people to develop their skills and knowledge to be the best they can be, learning from each other, their managers and through structured learning activity that develops behavioural and technical capability.

We want our colleagues to stay with us because they feel valued and stimulated. Because of this, they’ll recommend us as a great place to work.

It feels different to work at our Bank because our values guide everything we do and we have a warm culture where inventive collaborative thinking is encouraged.

Our Colleague Values

Our Values underpin the way we do things. They’re the bedrock of how every single colleague acts at work.


We encourage and recognise each other, even if we don’t always get it right first time, celebrating the progress we make as well as when we cross the finishing line.


We are brave, willing to try new things and do whatever we need to make the difference as quickly as we can


We value every customer, bringing our colleagues and technology together, to deliver a personalised experience for them every time.


We save money where we can, and challenge what we spend wisely, without cutting corners.


We bring colleagues and technology together, finding opportunities to do things in a more straightforward way for our customers and those who serve them.


We embrace difference, working with and learning from each other in order to win. We build trust from our colleagues through our behaviours and place our trust in others to do their jobs well.

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Our community

Our community

The Sainsbury’s Group Values and 20x20 sustainability commitments http://www.j-sainsbury.co.uk/responsibility underpin our approach to what we do, and how.

By acting in the best interests of all our stakeholders, we can make a sustainable and positive contribution to our community.

We also know that playing an active and supportive role in our community is really important to our colleagues. It makes us all feel good to know we’re doing something for someone else.

Our approach centres on:

  • Our colleagues
  • Our customers
  • Our operations

We also support the fantastic fund-raising activity that Sainsbury’s does each year including Comic and Sport Relief http://www.j-sainsbury.co.uk/responsibility

Our customers

Here at Sainsbury's Bank we recognise that money influences all areas of our customers' lives. Whether it's during their daily commute to work or in planning a holiday with the kids, we know how important saving money and savvy spending is to today's families.

We want to will help families get the most out of their life, today, tomorrow and in the future.

Money Matters, both in print and as a blog, offers readers practical ideas about how to get the most out of their busy lives. From money-saving ideas to family travel tips, Sainsbury's Bank customers are the driving force behind every Money Matters article and blog post. It's a resource just for them – a place to discover valuable information and share ideas on how to live life to the fullest.

Our operations

Suppliers - Trust and sustainability are core to Sainsbury's Bank and are part of the criteria we use to help choose our suppliers. All our main suppliers are assessed against corporate responsibility criteria prior to doing business with us.

Environment – We’re always looking for ways to manage the impact our operations have on our environment. As part of Sainsbury’s, our facilities management approach actively manages, and looks to continuously improve, our waste management and recycling, including food waste. We use video and telephone conferencing facilities rather than travel to meetings, where possible. Colleagues are encouraged to use public transport and cycle to work, with shower facilities provided on site. We take time to identify practical ways to reduce the environmental impact of our leaflets and Point of Sale materials in stores.

Women in Finance Charter

 

Women in Finance Charter


The Women in Finance Charter was created by HM Treasury to support and motivate finance companies to implement specific activity that, over time, will help to address the gender imbalance at senior leadership levels.

In 2018 Sainsbury’s Bank, including Argos Financial Services, signed the Charter, in line with Sainsbury’s Group’s aspirations to be the most inclusive retailer, where people love to work and shop.

We want ours to be an environment where everyone feels included and valued for who they are. Increasing the diversity of our leadership team is an important part of our plans to achieve this.

We have made the following commitments: -

  1. David Jones, our Chief Customer Officer, is our executive team member who is responsible and accountable for gender diversity and inclusion
  2. Our target is that at least 30% of senior role holders will be female by 2020
  3. We will publish our progress against our target annually
  4. Each of our executive team have performance objectives relating to this target.

The activities we’re undertaking to achieve our gender targets are fundamentally about fairness, equality and inclusion for men and women. We have more women than men in lower level roles and fewer in our most senior roles and we want to rebalance this.

Increasing gender diversity of our senior leaders will support the diversity of ideas and views that inform decision-making. This leads to understanding our customers better, enabling us to provide the very best services and continuous innovation to drive even better experiences going forward.

And as importantly, when colleagues see diverse role models and behaviours, they feel more likely to succeed at work whilst remaining true to themselves. They don’t have to ‘fit a type’ to progress in our organisation – whether that be broadening skills and knowledge, or moving up levels.

Diversity and inclusion at Sainsbury’s:


Diversity and inclusion are important to us – to find out more about our approach at Sainsbury’s, click Diversity and inclusion