How do I register an Attorney on my account?
We need you to send us the following:
- The legal document e.g. a Power of Attorney – this must be the original document, or a certified copy
- A registration form, which you can download here or alternatively you can contact us to send you one in the post
- 2 pieces of identification for the Attorney (unless they are already an existing customer with us)
You can find out more about certified copies and what identification we accept here.
If you have a Lasting Power of Attorney (LPA) access code, we can use this to retrieve a copy of the legal documents, meaning that we don’t need this to be sent to us. Just add the LPA access code details to the registration form instead.
Where do I send my documents?
PO Box 10592
Can I have more than one person registered as an Attorney on my account?
No, we can only register one Attorney on an account, so you will need to decide who you want to operate the account. If your legal document states that there is "joint" access, the Attorney who is not operating the account will need to provide a letter confirming they’re happy for the other Attorney to act on your account without them.
Can I still access my account once I’ve registered an Attorney?
You’ll still be able to manage your account in line with the terms of the legal document granted. Normally, with an Attorney in place, you can still manage your account online and via phone unless there has been a specific request made to restrict that access. For example, a Court of Protection order where a Guardian has sole access and the account holder would be blocked from accessing their accounts.
What can my Attorney do on my account?
Your Attorney can manage all aspects of your account, all they have to do is call us. Unfortunately, we can’t provide your Attorney with access to your account online or via the Credit Card App. They also can’t request any additional borrowing in your name.
Who will receive correspondence about my account once I’ve registered an Attorney?
All correspondence relating to your account will still be sent to you, as the account holder. If your Attorney would prefer this is sent to them, they can let us know and we’ll arrange this. Unfortunately, we can’t send correspondence to both of you.
If a specific request is noted within your legal document to restrict access (for example, a Court of Protection order where a Guardian has sole access), this will be honoured and correspondence automatically issued to your Attorney.
Can my Attorney access the account online?
No, your Attorney can't access your account online or via the Credit Card App, however, they can call us and we'll be happy to help.
What happens if I pass away – can my Attorney still access my account?
No, once we are made aware that the account holder has passed, the Attorney status on the account will end. We will then only be able to discuss the account with the executors.
What if my circumstances have changed and I want to remove/change my Attorney?
For POA, we’ll need you to send us either:
- A Deed of Revocation
- A signed disclaimer from the Attorney, confirming they should be removed.
For Court of Protection orders we need to see the relevant court documents from the Attorney.
If a new Attorney is to be registered, a registration form will need to be completed by them. This can be downloaded here, or they can contact us, and we’ll send a copy of the form in the post.