Skip to content

Online Banking

Online Helpdesk

Get in touch by phone

Having problems using online banking?

Contact us with your query or concern.

Concerned about online fraud?

If you receive any suspicious emails that ask you for your password or personal details, forward them to:

Please do not use this email address for personal or account enquiries. Please call us on telephone number 08085 40 50 60 or send us a message via your Online Banking facility.

Learn more about the online fraud in our security section.

Lost or stolen credit cards


Lines are open:

24 hours a day, 7 days a week

Phoning within the UK

0800 456 1232

Phoning from outside the UK

0044 131 549 8040


Lost or stolen savings cards


Lines are open:

8am - 7pm, Mon-Fri
8am - 5pm, Sat-Sun

Phoning within the UK

08085 40 50 60 *

Calling from outside the UK

0044 131 549 8040

*Telephone calls may be recorded for security purposes and monitored under our quality control procedures.