Online Helpdesk

Get in touch by phone

Having problems using online banking?

Contact us with your query or concern.

Concerned about online fraud?

If you receive any suspicious emails that ask you for your password or personal details, forward them to:

Learn more about the online fraud in our security section.

Lost or stolen credit cards

Lines are open: 24 hours a day, seven days a week
Phoning within the UK 0800 456 1232
Phoning from outside the UK 0044 131 549 8040

Lost or stolen savings cards

Lines are open: 8am - 8pm, Mon-Fri
8am - 6pm, Sat-Sun
Phoning within the UK 08085 40 50 60 *
Calling from outside the UK 0044 131 549 8040
*Telephone calls may be recorded for security purposes and monitored under our quality control procedures.