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Car and Home Customer Support

Car and Home Customer Support

If you fall behind on your monthly insurance payments then your policy may be cancelled and any missed payments will be registered with Credit Reference Agencies and could affect your credit rating. If you’re unable to make your payments, or you have already missed a payment, then you can talk to us about options available to you. If eligible, we may be able to spread missed payments over your remaining direct debits or reduce the amount you pay each month for a period of time. It is important to note any changes will increase the amount you pay each month, so should be carefully considered. If you’re going to struggle to make your next payment please call us on 0345 266 1660, we're here Monday to Friday 9am-5.30pm.

Further help managing your finances

There’s lots of information and advice available about managing money and keeping your finances on track. To help you understand how much money you have to pay, it may be useful to work out a budget to help you keep track of your spending and prioritise debt repayments. This will help you understand how much money you have to pay your commitments as you go forward. has an online budget planner and a handy Money Navigator Tool to help you with this. They have also have a debt advice locator tool which provides a list of agencies who provide free and impartial debt advice.

For most people, it makes sense to pay essential expenses and priority debts before any discretionary expenses or non-priority debts. To support with this, you can use guides such as the Money Helper How to Prioritise your debts’ page. It is a good idea to contact all your creditors to discuss repayments.

SOME USEFUL CONTACTS: / 0800 280 2816. They have an online debt solution tool and also offer free live chat and email support for immediate help. / 0808 808 4000. They'll talk you through options and give clear advice on how to take back control. Self-employed customers may also find it useful to visit / 0800 138 1111. Offers free and impartial advice and guidance to help you take control of your finances. Offers free, independent, confidential and impartial debt advice through their web chat service. Covers not only money and debt advice but, also other areas such as homelessness, drugs and alcohol, benefits, etc. Free legal advice and support for homeowners, including how to prevent losing your home. Information on whether you can claim any benefits or other grants to help you if you lose your job or become ill.