Download our Credit Card app

Manage your Sainsbury's Bank Credit Card wherever you are

Our app is the quick, easy and secure way to manage your credit card 24/7. So you can catch up on your finances from the comfort of your home, your favourite café or even your local park.

Our app works on both Apple and Android devices. To take advantage of its handy features download it for free using one of the following links:

Download on the App Store Get it on Google Play

Remember you’ll need to have a Sainsbury's Bank Credit Card, be the primary cardholder and be registered for online banking. When you download and install our app you'll need to register it using your online banking login details. Please note that other banking products like savings and loans are not yet available in our app. Once you’re set up, it's quick and easy to log in. If you have an Apple device you can log in using Touch ID or Face ID. If you have an Android device you can log in with your fingerprint.

You can tell us what you think using our in-built feedback feature. This will help us improve and introduce new features over time.

Here’s what our app lets you do:

  • See your balance
  • Check your payment date and credit limit
  • Check your account summary and see when your next payment is due
  • View up to six months of transactions
  • See pending transactions
  • View, change, or cancel direct debits

We’re constantly developing our app and other features available via online banking may be included in future releases.

If you’d like to know more about our app, please check out our FAQs below.

Frequently Asked Questions

What can I use the mobile app for?

You can view many details about your card via the app, including:

  • your credit card balance
  • your credit limit
  • a monthly summary, including when your payment is due
  • 6 months of transactions, including pending transactions
  • view & amend Direct Debit values

How do I get the mobile app access?

You can download our mobile app from either the App Store or on Google Play. We don't charge you for Mobile Banking but your network operator may charge for certain services (such as downloading or using the app) so please check with them.

What are the opening hours of the contact centre if I need to speak to somebody for help with the mobile app?

Our online helpdesk will be able to answer your questions about the app and credit card colleagues will be able to help you with product questions. They're available on 0808 540 5060* and you'll find our opening hours at sainsburysbank.co.uk.

Will the mobile app work if I'm abroad?

Yes but it may be unlawful to use some services in certain countries. Your mobile operator may charge you for using the mobile app abroad and roaming charges may also apply, so please check with them.

What do I do if my access has been suspended?

If your access has been suspended, please call us on 0808 540 5060*.

What happens if I change my mobile number or phone?

Please remember to call us if you change your number, so we have your number for security purposes.

If you're changing your mobile phone, please install the app again and follow the steps to register your new device.

Can I download the app on more than one device?

Yes, the mobile app can be used on more than one device.

Do I need to have online banking to be able to use the app?

Yes, you need to be registered for Online Banking before you can use the app.

Will I need an OTP to access the app?

We will need to send you an one time passcode (OTP) when you register for the app. The OTP will be sent to the mobile number that you have registered for online banking.

Why am being asked to re-register for the app?

We've updated our app to make it more secure and easier to use. You no longer need a separate passcode for the app. Instead, you'll use your existing online username, password and PIN to register. And when you do this we'll send a One Time Passcode (OTP) to your mobile to make sure it's you.

How do I change my username, password or online banking PIN?

Just log in to sainsburysbank.co.uk and follow the instructions to change your username, password or PIN.

I think someone knows my log in details. What should I do?

Please log in to Online banking and change them immediately. Once you've done this, you can use your new details to access the app.

How do I enable/disable Face ID/Fingerprint ID?

You can do this at the time of registration or within the Settings section in the app.

You need to make sure Face/Touch is enabled on your device before setting it in the app.

I've lost my phone. What should I do?

We'd strongly advise you to change your log in details for online banking.

If you're worried about fraud on your account please call us on 0808 540 5060*.

If you're changing your mobile phone, you'll need to reinstall the app and follow the steps to register your new device.

What security features does the app have?

You use your Online banking details to register for the app. And we'll also send a one time passcode (OTP) to your mobile.

You also have the option to use fingerprint access on Android devices or fingerprint & face recognition access on Apple devices.

Will I need an OTP to access the app?

We will need to send you an one time passcode (OTP) when you register for the app. The OTP will be sent to the mobile number that you have registered for online banking.

Why am being asked to re-register for the app?

We've updated our app to make it more secure and easier to use. You no longer need a separate passcode for the app. Instead, you'll use your existing online username, password and PIN to register. And when you do this we'll send a One Time Passcode (OTP) to your mobile to make sure it's you.

Can I report my credit card as stolen or lost via the mobile app?

If your credit card has been lost or stolen you should call us on 0800 456 1232* as soon as you can and we'll send a replacement card to you.

If you're abroad when your card is lost or stolen, you should call us on 00 44 131 549 8040*.

Will the app allow me to put a temporary freeze on my card if I think I’ve lost it?

No, this functionality is not currently available.

Why can't I see my other Sainsburys Bank product accounts on the app

You can only see credit card information on the app for now but development is ongoing and other products may be supported in future releases.

Can my additional credit cardholder also use the mobile app?

No, only primary cardholders will be able to use the app which is the same as our Online Banking service.

How do I switch to paperless statements?

You need to log onto sainsburysbank.co.uk to change to paper free.

How do I change my marketing preferences?

You need to log onto sainsburysbank.co.uk to change your marketing preferences.

How do I access my statements?

You can view monthly summaries on the app. If you want to view your full or previous credit card statements, please log onto sainsburysbank.co.uk and follow the instructions.

What notifications and alerts can I set up?

At the moment the mobile app doesn't support notifications or alerts but development is ongoing and this may be a feature in future releases.

I don't recognise a transaction. What should I do?

Tap on a transaction to see more details. If you still don't recognise it, tap the button to report this to us.

How far back can I view transactions on the app?

You can view 6 months’ worth of transactions on the app. If you want to see more, or view your full/previous credit card statements, please log onto sainsburysbank.co.uk to and follow the instructions.

What environment is the app built in?

The app is available for both IOS and Android users.

What devices are compatible with the app?

The app requires minimum iOS 11 and Android 6.

How often will the app be updated?

If your device is set to auto-update it will be updated automatically from time to time. If not, we will prompt you when new updates are available.

How do I make a payment?

You won't be able to make a payment via the app but if you go to the payment section you'll find details of how to make a payment to your credit card.

Can I amend the date on which my payments are due?

You can't change your payment date using the app but you can send us a secure message online or give us a call on 0808 540 5060*. Please note that due to the date that your credit card statement is produced we may not be able to offer you the exact payment date you request, but we'll make it as close as possible to the date you’d like. Remember, you’ll need to be the principal cardholder to make this change.

Can I set up a Direct Debit via my mobile app?

Not in the current version of the mobile app, although this feature is planned for a future release. You can still set up Direct Debits via our online banking.

You can use the app to change the value of an existing Direct Debit.

Can I change an existing Direct Debit via the app?

Using the app, you will be able to amend the value of the Direct Debit to 1 of 3 options:

  • Minimum balance: this will collect the minimum payment shown on your monthly statement. You can find out what the minimum repayment is for your Credit Card by looking at your Credit Card statement.
  • Full balance: this will collect the total balance shown in your monthly statement.
  • Fixed amount: this allows you to choose the fixed amount you want to pay each month. If the fixed amount is more than your statement balance we will set the payment to the statement balance. If the fixed amount is below the minimum, we will take the minimum amount due.

But you can still manage changes to other details of your Direct Debit using our online banking, for example your bank details.

How do I change an existing Direct Debit value via the app?

Changing the value to your Direct Debit is straight forward. Just go to the payment section of the app and follow the onscreen instructions.

If your Direct Debit is due within 3 working days then we will already be processing your Direct Debit collections, so the changes will come into effect from our next statement.

Other details of your Direct Debit can be managed using our online banking, for example your bank details.

How will a Direct Debit payment show on my app?

If you have an existing Direct Debit set up, then this will be shown within the 'payment section', under 'Current payment method'.

Can I cancel my existing Direct Debit via my app?

Yes you will be able to do this via the app. Just follow on the onscreen instructions.

Remember to cancel the Direct Debit with your bank as well.

Google Play and the Google Play logo are trademarks of Google LLC

Apple, the Apple logo, Touch ID and Face ID are trademarks of Apple Inc, registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

*Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls are free from a landline and from a mobile when calling from the UK.