Can I use the app to make a payment?
You can use the app to make a payment using your debit card, we only accept Mastercard Debit and VISA debit cards. You can choose to pay minimum, statement or other amount. Your own bank may direct you to complete some additional security. Please note the payment can take between 1 and 4 days to be processed.
You can make a payment from your current account to your credit card. Your bank will need our sort code (12-60-11) and account number (00080028) to set it up for you. Use your Sainsbury’s Bank Credit Card’s 16 digit account number as your reference.
What happens if I make a payment before my statement arrives?
If you make a payment before your statement is produced, it'll count as an additional payment towards your previous statement. If that happens, you’ll need to make another payment after your new statement has been produced to make sure that you meet your minimum payment in each payment cycle.
My payment failed - what do I do?
If your payment fails this can be for a number of reasons:
please check the card your are using is not a credit card and is either a VISA debit or Mastercard debit
please check the amount as the maximum amount you can pay is your current card balance
please check the card is in your name and registered at your address
if your bank has declined the payment - please contact them.
Can I amend the date on which my payments are due?
You can't change your payment date using the app but you can log into online banking and send us a secure message or give us a call. Please note that due to the date that your credit card statement is produced we may not be able to offer you the exact payment date you request, but we'll make it as close as possible to the date you’d like. Remember, you’ll need to be the principal cardholder to make this change.
Can I set up a Direct Debit via my mobile app?
Not in the current version of the mobile app, although this feature is planned for a future release. You can still set up Direct Debits via our online banking.
You can use the app to change the value of an existing Direct Debit.
Can I change an existing Direct Debit via the app?
Using the app, you will be able to amend the value of the Direct Debit to 1 of 3 options:
Minimum balance: this will collect the minimum payment shown on your monthly statement. You can find out what the minimum repayment is for your Credit Card by looking at your Credit Card statement.
Full balance: this will collect the total balance shown in your monthly statement.
Fixed amount: this allows you to choose the fixed amount you want to pay each month. If the fixed amount is more than your statement balance we will set the payment to the statement balance. If the fixed amount is below the minimum, we will take the minimum amount due.
But you can still manage changes to other details of your Direct Debit using our online banking, for example your bank details.
How do I change an existing Direct Debit value via the app?
Changing the value to your Direct Debit is straight forward. Just go to the payment section of the app and follow the onscreen instructions.
If your Direct Debit is due within 3 working days then we will already be processing your Direct Debit collections, so the changes will come into effect from our next statement.
Other details of your Direct Debit can be managed using our online banking, for example your bank details.
How will a Direct Debit payment show on my app?
If you have an existing Direct Debit set up, then this will be shown within the 'payment section', under 'Current payment method'.
Can I cancel my existing Direct Debit via my app?
Yes you will be able to do this via the app. Just follow on the onscreen instructions.
Remember to cancel the Direct Debit with your bank as well.
What happens to my Direct Debit if I make an additional payment towards my credit card?
If you have an existing Direct Debit set up, bear in mind this will still go through on your usual payment date even if you make additional payments. If you wish to change or cancel your Direct Debit please head to the payments section within the app or visit our website.