Download our Beta Credit Card app
Check your Sainsbury's Bank Credit Card balance wherever you are.
You can now check your credit card balance whenever and wherever suits you with the Sainsbury's Bank app. To be one of the first to take advantage of the app’s handy new features download the beta version by using the links below.
The new Beta app is available for both Apple and Android devices so you can download it from the App Store or on Google Play.
This is the first version of our Credit Card app being made available to all customers. The public 'beta' app gives customers an opportunity to provide early input on features and enhancements coming to our Credit Card app.
Please note, this Beta version of the app is only available for Sainsbury's Bank Credit Card customers. Other banking products like Savings and Loans are not yet available.
The app is secure and it's free to download. If you have a Sainsbury's Bank Credit Card, are the primary cardholder, and are registered for Online Banking you can view your credit card balance with the app and keep track of up to six months of transactions.
When you download and install, you'll need your Online Banking login details to register the app.
Once you are set up, it's quick and easy to log in. If you have an Apple device you can log in using Touch ID or Face ID. If you have an Android device you can log in with your fingerprint.
You can provide feedback using our in-built feedback feature and we'd love to hear what you think. This will help us improve and introduce new features to over time.
Here are some of the things you can do with the app:
- Log in wherever you are in seconds
- See exactly what you owe and know how much you have left before you reach your credit limit
- View up to six months of transactions
- Report suspicious transactions
- See ways to make payments to your credit card
- View support information and FAQs
- Provide feedback
If you want more information on the app you can find out more in our FAQs below.
Frequently Asked Questions
Why is this app referred to as 'Beta' and how does this differ from a normal app?
It is seen as good practice to launch the first version of an app as Beta before a full production launch.
During the Beta phase we will capture customer feedback to see how we can improve the app before our live launch. Although in Beta the app is treated as a live app, and as such, you can be assured your data is fully secure.
Is this app still safe to download when it is called 'Beta'?
Yes, this version of the app contains all the same security features as the main app.
When you change to the main app, will I need to do anything?
You may need to download the app again from the App Store and on Google Play Stores, however these instructions will be provided in the app at the appropriate time.
How do I get the mobile app access?
You can download our mobile app from either the App Store or on Google Play. We don't charge you for Mobile Banking but your network operator may charge for certain services (such as downloading or using the app) so please check with them.
What are the opening hours of the contact centre if I need to speak to somebody for help with the mobile app?
Our online helpdesk will be able to answer your questions about the app and credit card colleagues will be able to help you with product questions. They are available on 08085 40 50 60* and are open Monday to Friday 8am-10pm and 8am-6pm at weekends.
What do I do if my access has been suspended?
If your access has been suspended, please call us on 08085 40 50 60*.
What happens if I change my mobile number or phone?
If you're using the same mobile phone and just changing your number, just carry on using the app as before. Please remember to tell us if you change your number, so we can contact you when we need to for security purposes.
If you're changing your mobile phone, please install the app again and follow the steps to register your new device.
Can I download the app on more than one device?
Yes, the mobile app can be used across multiple devices.
Do I need to have online banking to be able to use the app?
Yes, you need to be registered for Online Banking before you can use the app.
How do I change my username, password or online banking PIN?
Just log in to https://online.sainsburysbank.co.uk and follow the instructions to change your username, password or PIN.
How do I switch from memorable words to a pass code?
If you use a memorable word as part of your security to log in to Online Banking you will need to change this to a PIN to register and use the app.
- Log in to online.sainsburysbank.co.uk
- Go to the 'My Details' section
- Select "Security"
- Select "Memorable Word"
I think someone knows my passcode. What should I do?
If you suspect somebody knows your passcode change it immediately. You can do this using the Change Passcode option in the app.
How do I enable/disable Face ID/Touch ID?
You can do this at the time of registration or within the Settings section in the app.
You need to make sure Face/Touch is enabled on your device before setting it in the app.
I've lost my phone. What should I do?
If you lose your phone we strongly advise you change your credentials for online banking. When you do this, access to the app will be blocked and you'll need to change your mobile passcode when you register your new device. If you're worried about fraudulent activity please call us on 08085 40 50 60*.
What security features does the app have?
You register for the app with your Online Banking username, password and PIN. Then you need to set a 6 digit passcode to access the app on your phone.
There's also an option to use fingerprint access on Android devices or fingerprint & face recognition access on Apple devices.
And you'll see a note of the date and time your device last logged on to the mobile app as an additional security feature.
How do I block the app?
Changing your online banking credentials will stop the app from working.
Can I report my credit card as stolen or lost via the mobile app?
No, you should contact our Customer Contact Centre straight away on 08085 40 50 60* and select option 2 for Credit Cards.
Will the app allow me to put a temporary freeze on my card if I think I’ve lost it?
No, this functionality is not currently available.
Why can't I see my other Sainsburys Bank product accounts on the app
You can only see credit card information on the app for now but development is ongoing and other products may be supported in future releases.
Can my additional credit cardholder also use the mobile app?
No, only primary cardholders will be able to use the app which is the same as our Online Banking service.
How do I switch to paperless statements?
You need to log onto https://online.sainsburysbank.co.uk to change to paper free.
How do I change my marketing preferences?
You need to log onto https://online.sainsburysbank.co.uk to change your marketing preferences.
How do I access my statements?
You can view 6 months of transactions on the app. If you want to see more, or view your full/previous credit card statements, please log onto https://online.sainsburysbank.co.uk and follow the instructions.
What notifications and alerts can I set up?
At the moment the mobile app doesn't support notifications or alerts but development is ongoing and this may be a feature in future releases.
What can I use the mobile app for?
The app can be used to view your credit card balance, your credit limit and up to 6 months of transactions. Development of the app is ongoing and other features currently available via online Banking may be included in future app releases.
How do I make a payment?
You won't be able to make a payment via the app but if you go to the payment section you'll find details of how to make a payment to your credit card.
I don't recognise a transaction. What should I do?
Tap on a transaction to see more details. If you still don't recognise it, tap the button to report this to us.
How far back can I view transactions on the app?
You can view 6 months’ worth of transactions on the app. If you want to see more, or view your full/previous credit card statements, please log onto https://online.sainsburysbank.co.uk to and follow the instructions.
How up to date is the information shown in the mobile app?
The app shows the same information available via online banking.
What environment is the app built in?
The app is available for both IOS and Android users.
What devices are compatible with the app?
You can check the compatibility of your device by referring to https://online.sainsburysbank.co.uk.
How often will the app be updated?
If your device is set to auto-update it will be updated automatically from time to time.
How much data will it take up?
It's hard to estimate the size of a download as it will change with each release, but it will be about 20MB. If we put more images or videos in the app, it will greatly increase the size of the App. Once live, the app download size can be located in the app details section within both the App Store and Play Store.
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*Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls are free from a landline and from a mobile when calling from the UK.