Our top 10 credit card FAQs

  1. How can I make a payment on my credit card bill?
  2. What if I don't know my credit card PIN?
  3. What happens if my card is lost or stolen?
  4. Can I apply for a Sainsbury's Credit card?
  5. Can I use my credit card abroad?
  6. Can I change my PIN?
  7. What if I have not received my credit card?
  8. Do I get charged a fee for balance transfers?
  9. Why should I manage my credit card online?
  10. What should I do if my credit card PIN has been locked?

Credit cards help and support

Managing your credit card

Everything, from making a payment online to updating your details – it’s all here.

Manage your card

General FAQs

Answers to questions about your Sainsbury’s Bank Credit Card and Nectar.

Read our general FAQs

Online account FAQs

All about registering for online banking, passwords, PINs and transfers.

See online account FAQs

Fees, charges and interest

How they work, and how you can avoid fees and charges.

See fees, charges and interest

Using your credit card abroad

What you need to know when using your card outside the UK.

About using your card abroad

Debt management

If you fall behind with payments, we want to help.

Read about managing debt


Got a Sainsbury's Gold Credit Card? See the FAQs.