Our top credit card FAQs

  1. Guidance on credit card refunds
  2. Using your credit card to shop online?
  3. I need help understanding my credit card statement
  4. How can I make a payment on my credit card bill?
  5. What if I don't know my credit card PIN?
  6. What happens if my card is lost or stolen?
  7. Can I apply for a Sainsbury's Credit card?
  8. Can I use my credit card abroad?
  9. Can I change my PIN?
  10. What if I have not received my credit card?
  11. Do I get charged a fee for balance transfers?
  12. I'm thinking about closing my credit card account

Credit cards help and support

Managing your credit card

Everything, from making a payment online to updating your details – it’s all here.

Manage your card

General FAQs

Answers to questions about your Sainsbury’s Bank Credit Card and Nectar.

Read our general FAQs

Online account FAQs

All about registering for online banking, passwords, PINs and transfers.

See online account FAQs

Fees, charges and interest

How they work, and how you can avoid fees and charges.

See fees, charges and interest

Using your credit card abroad

What you need to know when using your card outside the UK.

About using your card abroad

Managing your debt

If you need help managing or repaying your debt, we can help.

Read about managing debt

Open Banking FAQs

View your payment accounts from different banks or building societies in one place.

See open banking FAQs

Digital Wallet

How to add your card and use your digital wallet on your mobile device.

Read our FAQs

Credit Card App

How to get the Credit Card App to make it even easier to manage your finances

Get the app