Your journey to NatWest

Credit card accounts moved to NatWest on 3 October 2025.

Loan accounts moved to NatWest on 31 October 2025.

If you don’t want your savings account(s) to move on to NatWest systems, you can close them in line with your terms and conditions before they move. 

You can close your savings account(s) without any notice period, penalty fees or charges. Please call Sainsbury’s Bank on 08085 40 50 60 You’ll then be paid interest that has accrued up to the date that your account is closed. 

If you have an Individual Savings Account (ISA), you can arrange a transfer by contacting your chosen provider.

Credit card accounts moved to NatWest on 3 October and loan accounts moved to NatWest on 31 October, you should now contact them if you have any queries or need support.

Until your savings account(s) move, Sainsbury’s Bank will continue to be your point of contact as they are today. You’ll still be able to access your account(s) as normal in Sainsbury’s Bank’s online banking – your username, password and security details will remain the same. We’ll share more information on how to contact NatWest before your account(s) move to NatWest systems.

Your new NatWest terms and conditions came into effect on 3 October 2025; you were sent a copy of these in July. If you have any questions, please contact NatWest.

Your new NatWest terms and conditions came into effect on 31 October 2025; you were sent a Summary of Changes in August. If you have any questions, please contact NatWest.

It’s important that you read the information about the proposed changes to savings accounts below as some of the information about fixed term savings accounts has changed since we got in touch with you earlier this year. 

Once your account(s) have moved to NatWest systems, expected towards the end of 2025:

• Your savings account will become a NatWest savings account, and you will be sent a new sort code and account number when your account is set up. NatWest will be in touch with you nearer the time to let you know what this is.
• If you have a Sainsbury’s Bank ATM card, you’ll be sent a new NatWest ATM card and PIN. NatWest will be in touch with you nearer the time to let you know when to expect your new card and PIN.
• You’ll still be paid the same amount of interest on your savings account(s) and in some cases may get an increase to your interest rate once you are transferred to a NatWest savings account. 
• If you have a fixed term account that’s due to mature on the day of or up to 90 days after your product moves on to NatWest systems, your maturity date may be earlier than originally planned. In this case, it is proposed that fixed rate savings accounts will move to NatWest’s Primary Savings account and fixed rate ISAs will move to NatWest’s Cash ISA, and you’ll get instant access to your funds from the date your product moves on to NatWest systems. It is proposed that NatWest will pre-pay the interest you would have earned had your account continued to its original maturity date.
• If you have a fixed term account that’s due to mature from 90 days after your product moves on to NatWest systems onwards, your maturity date may be earlier or up to 60 days later than originally planned:
  • If your current interest rate is lower than NatWest’s lowest rate or your account forms part of the small number of accounts where the maturity date cannot be aligned with NatWest maturity timings, your maturity date may be earlier than originally planned. In this case, it is proposed that fixed rate savings accounts will move to NatWest’s Primary Savings account and fixed rate ISAs will move to NatWest’s Cash ISA, and you’ll get instant access to your funds from the date your product moves on to NatWest systems. NatWest will pre-pay the interest you would have earned had your account continued to its original maturity date.
  • In other cases, your maturity date may be up to 60 days later than originally planned. This is to align to NatWest maturity timings. If your maturity date is later than originally planned, you’ll earn interest up to that later date. If you want to access your funds before the new maturity date, you can. Any notice periods, penalties fees and charges will not apply. 
• In all cases, NatWest will be in touch with at least 60 days’ notice in advance of any changes being made and you will have the option to close your account(s) and (as appropriate) withdraw your funds early, without any notice period, penalty fees or charges applying before any changes are made if you do not wish to proceed.
• If you have a Defined Access Saver and your interest rate is lower than NatWest’s lowest rate your account will move to a NatWest Primary Savings account, and you’ll have access to your money whenever you need it. In all other cases your account will be moved to a NatWest Defined Access Saver and you’ll continue to be able to withdraw your money at least 3 times.
• You will no longer be able to automatically pay away interest accrued into another account. If you have an instant access account, you will be able to transfer interest paid to another account using NatWest’s online banking or mobile app. If you have a fixed term account, accrued interest will be paid in to your fixed term account; it cannot be transferred to another account. If you have a fixed term account, this interest will only be available at the point of maturity. NatWest will be in touch with at least 60 days’ notice in advance of any changes being made and you will have the option to close your account(s) and (as appropriate) withdraw your funds early, without any notice period, penalty fees or charges applying before any changes are made if you do not wish to proceed.
• NatWest may change the frequency of interest paid. For example, you may be paid interest monthly instead of annually (or vice versa). NatWest will be in touch with at least 60 days’ notice in advance of any changes being made.

Certain Sainsbury’s Bank Credit Card and Loan accounts have now moved on to NatWest systems and NatWest are now your point of contact for any complaint or claim (including claims under section 75 of the Consumer Credit Act 1974 or chargeback rules) that relates to transferred Sainsbury’s Bank Credit Card accounts. 

Any complaint or claim that relates to Sainsbury’s Bank Savings accounts (Claim) which started before 1 May 2025 will continue to be managed by Sainsbury’s Bank until the point your account(s) move on to NatWest systems, expected towards the end of 2025. After this point NatWest will be your point of contact, even though the underlying claim will still be against Sainsbury’s Bank. You will receive communication with more information regarding this. 

Any legal proceedings (i.e. before the courts) or pre-action steps (e.g. letters of claim or similar) which started before 1 May 2025 will continue to be managed by Sainsbury’s Bank.

Certain Sainsbury’s Bank Credit Card and Loan accounts have now moved on to NatWest systems and NatWest are now your point of contact for any complaint or claim (including claims under section 75 of the Consumer Credit Act 1974 or chargeback rules) that relates to transferred Sainsbury’s Bank Credit Card accounts.

From 1 May 2025, until the point your account(s) move on to NatWest systems, expected towards the end of 2025, you can continue to engage with Sainsbury’s Bank for any Claim that relates to Sainsbury’s Bank Savings accounts.

After your account(s) move on to NatWest systems, NatWest will be your point of contact for any Claim arising before, on or after 1 May 2025. 

In circumstances where a new Claim relates to matters arising before 1 May 2025, when Sainsbury’s Bank had legal ownership of your account(s), NatWest will be responsible for the handling of those Claims.  

The above applies apart from in the case of legal proceedings (i.e. before the courts and related pre-action steps e.g. letters of claim). Please see further the question below “What if I have started, or plan to start, legal proceedings (i.e. before a court)?"

Any legal proceedings which started before 1 May 2025 will continue to be managed by Sainsbury’s Bank.

If you want to send a letter of claim (or other similar notice) to notify Sainsbury’s Bank or NatWest of your claim and that you may start legal proceedings, or you wish to name Sainsbury’s Bank or NatWest as a party in legal proceedings, who you issue this to will depend on when the matter arose:

• For matters arising on or after 1 May 2025, please serve legal notices to National Westminster Bank Public Limited Company, 250 Bishopsgate, London, EC2M 4AA; or
• For matters arising before 1 May 2025 (even if you only became aware of them after 1 May 2025), please serve legal notices to Sainsbury’s Bank plc, 33 Charterhouse Street, London, EC1M 6HA.

If you raise a complaint, dispute or claim with respect to matters relating to Sainsbury’s Bank Loans or Credit Cards arising before 1 May 2025, and the Financial Ombudsman Service or the court awards you compensation, you will be offered the option to set off the amount of compensation awarded against your loan or credit card balance, if this is considered an appropriate solution. This means that your debt owed to NatWest will be reduced by the amount of the compensation awarded.

NatWest became the data controller for your personal data from 1 May 2025, and is responsible for keeping your personal data safe and in compliance with applicable laws. Sainsbury’s Bank will continue to act as data processor on behalf of NatWest until your account moves to NatWest towards the end of 2025. You’ll find more information about what will happen to your personal data online at sainsburysbank.co.uk/transfer-scheme-faq

NatWest will send you any marketing communications on the basis of the marketing permissions you provided to Sainsbury’s Bank and, if applicable, the Sainsbury’s Group before 1 May 2025.

If you’ve provided marketing permissions for the same marketing purpose(s) to Sainsbury’s Bank and NatWest, the permission you applied to NatWest will apply, even if it’s different to the one you provided to Sainsbury’s Bank. Once your account(s) move to NatWest, NatWest will ask you to let them know how to contact you, this includes if you’d like to receive marketing communications.

The FSCS protects customers with eligible deposits up to £85,000 in total across all the savings and current accounts they hold in one regulated bank, building society or credit union. For more information about FSCS visit fscs.org.uk

Any Sainsbury’s Bank savings accounts you held are now NatWest savings accounts. NatWest also owns Ulster Bank Northern Ireland, and both NatWest and Ulster Bank Northern Ireland share FSCS protection as they operate under the same banking licence. As a result, if you haven’t already reviewed your account balances, it’s important that you do to check if your total balances exceed the £85,000 FSCS protection limit. If they do, you may wish to make a withdrawal or transfer to another regulated bank, building society or credit union (to keep your combined balance within the FSCS protection limit).

You can find out more about this on page 17 of the Customer Booklet.

You may have also received this letter as a reminder.

We wrote to our loans, credit cards and savings account customers to make them aware of the transfer of our account(s) to National Westminster Bank Plc (NatWest). We explained what this means and the next steps we were taking as part of the transfer. You can find a template version of the letter below:

Template version of the letter (PDF, 972KB)

We wrote to ISA account customers to let them know about the ISA transfer and what it means.  On 1 May 2025 NatWest became the ISA Manager for all Sainsbury’s Bank ISAs. You can find a template version of the letter below:

Template version of the letter (PDF, 546KB)

We wrote to our loans, credit cards and savings account customers to confirm that the transfer of our account(s) to National Westminster Bank Plc (NatWest) had been approved. From 1 May 2025 there have been some changes to your terms and conditions to reflect a change to the legal entity that provides your account(s), this has changed from Sainsbury’s Bank to NatWest. You can find all the information you need to understand the transfer in the documents linked below:

• Template version of the letter/email we’ve sent to you (PDF, 708KB)
• Customer Booklet (PDF, 3,436KB) – updated on 7 April 2025
• Scheme Document (PDF, 273KB)
• Explanatory Statement (PDF, 85KB)
• Legal Notice (PDF, 17KB)
• Court Order (PDF, 273KB)

We wrote to our loans, credit cards and savings account customers to explain when we’ll be in touch with more information about their account(s), the journey to NatWest and any actions that may need to be taken. You can find a template version of the letter below as well as a timeline outlining the key dates.

• Template version of the letter (PDF, 271KB)
• Timeline (PDF, 100KB)

Follow this link to our frequently asked questions at sainsburysbank.co.uk/transfer-scheme-faq for more information.

We sent our credit card customers a summary of changes to confirm what will change and what will stay the same when their account(s) move onto NatWest systems.

Customers received a copy of their NatWest Credit Card Agreement and general terms and conditions to read.

There’s nothing else for our customers to do and we will be back in touch when we have more updates on their move to NatWest.

If you are a credit card customer and you have not received the NatWest Credit Card Agreement, please contact Sainsbury’s Bank on 08085 40 50 60 (Relay UK or specialist text phone on 18001 08085 40 50 60).

Loans customers

We sent our loans customers a summary of changes to tell them about changes to their terms of their loan agreement when their account(s) move onto NatWest systems.

Customers received a copy of their NatWest Loan Agreement terms to read.

There’s nothing else for our customers to do and we will be back in touch when we have more updates on their move to NatWest. 

If you are a loans customer and you have not received the NatWest Loan Agreement, please contact Sainsbury’s Bank on 08085 40 50 60 (Relay UK or specialist text phone on 18001 08085 40 50 60).

Savings customers

We sent our Savings customers a communication to tell them about important changes to their savings account when their account(s) move onto NatWest systems.

Customers received an information sheet about their account with NatWest and a copy of their NatWest Savings terms to read.

There’s nothing else for our customers to do and we will be back in touch when we have more updates on their move to NatWest. 

If you are a savings customer and you have not received the communication, please contact Sainsbury’s Bank on 08085 40 50 60 (Relay UK or specialist text phone on 18001 08085 40 50 60).

We wrote to our credit card customers to say goodbye and included some useful information as they moved to NatWest.

• Goodbye letter (PDF, 67KB)