Once your account(s) have moved to NatWest systems, expected towards the end of 2025, it is proposed that:

• You’ll continue to be able to use your existing card, including Apple Pay and Google Pay, and PIN number. If your card expires, or is lost, stolen or damaged before your account(s) have moved on to NatWest systems, you’ll be issued a new Sainsbury’s Bank branded card, after that a new NatWest branded card will be issued to you. 

• There will be no change to:
  • Your credit card limit 
  • Your interest rate(s) and minimum payment requirements 
  • Any 0% offer in place, this will remain until the end of the promotional period
  • How you collect Nectar points
  • Any direct debits you have set up
• You won’t be able to:
  • Transfer the balance of your Sainsbury’s Bank Credit Card account to another credit card within the NatWest Group – this includes NatWest, Ulster Bank Northern Ireland, Coutts, Holt’s Military Bank and Royal Bank of Scotland. You also won’t be able to transfer any balance from a credit card within the NatWest Group to your transferring Sainsbury’s Bank Credit Card.
  • Repay your credit card balances with a debit card or by phone unless you make a payment from an existing NatWest, Royal Bank of Scotland or Ulster Bank Northern Ireland current account. This is in line with how NatWest apply payment protection rules. There are a number of other ways you’ll be able to repay your credit card, including paying by direct debit, using NatWest’s online banking or mobile app, at your local NatWest branch, by post or using another bank’s online or telephone banking services.
  • Use your credit card to purchase any travel money without incurring a cash advance fee. You will also be charged interest on those purchases from the point of purchase. You will instead get access to a number of travel related services and products you can apply for that offer fee-free FX on purchases when travelling abroad and the ability to order commission-free travel money from NatWest’s app or online website and have it delivered to a click & collect travel money bureau of your choice near you or to your home address.

Once your account(s) have moved to NatWest systems, expected towards the end of 2025, it is proposed that:

• Your loan will become a NatWest loan and you’ll be sent a new sort code and account number when your account is set up on NatWest systems. NatWest will be in touch with you nearer the time to let you know what this is. 

• There will be no change to:
  • The amount you pay each month (as long as you don’t have any outstanding payments when your account(s) transfer on to NatWest systems and you pay on time after that)
  • The date of your monthly repayments
  • The term of your loan
  • The total amount you have left to pay (as long as you don’t have any outstanding payments when your account(s) transfer on to NatWest systems and you pay on time after that)
  • Any direct debits you have set up

• NatWest will make a small accounting adjustment to your interest rate on their systems, to ensure that the items set out above remain the same. This may mean that the interest rate you see on your NatWest annual statements looks different to the one on your Sainsbury’s Bank annual statements. The accounting adjustment will not result in you paying more interest to NatWest than you would have paid to Sainsbury’s Bank, other than in the circumstances below.
• There will be some differences in how NatWest and Sainsbury’s Bank systems calculate and charge interest. As a result of these differences and/or the accounting adjustment mentioned above:
  • If you have any outstanding payments when you transfer to NatWest, and/or you don’t pay on time after that, you could pay slightly more interest on those overdue payments compared to what Sainsbury’s Bank would have charged;
  • If Sainsbury’s Bank have stopped charging you interest but you then start to be charged interest after you transfer to NatWest, you could pay more interest than you would have done if you had started to be charged interest again by Sainsbury’s Bank; and/or
  • If you choose to pay back your loan early after your account has transferred on to NatWest systems, you could pay a higher early settlement fee than you would have paid to Sainsbury’s Bank. For most customers, the early settlement fee will not be significantly different to the fee that would have been charged by Sainsbury’s Bank.

You can avoid paying slightly more interest on overdue payments after your account transfers on to NatWest systems by paying any outstanding payments you have on your account before the transfer and making your monthly payments in full and on time after the transfer. After your account has moved on to NatWest systems, please contact NatWest preferably by phone (at 0345 788 8444) if you think you have been charged more interest and/or a higher early settlement fee than you would have paid to Sainsbury's Bank. You can also contact NatWest at natwest.com/support-centre/cora.html – chat with Cora, their digital assistant which is available 24/7. NatWest will look into it and consider whether due to the circumstances above, you have paid more interest or fees than you would have been charged by Sainsbury’s Bank. If this is the case, they will repay the difference. 

• If you have a live early settlement quote from Sainsbury’s Bank when you move to NatWest systems, NatWest will honour this early settlement quote and there will be no difference between your early settlement quote and the amount you have to pay to clear your balance. Early settlement quotes are valid for 28 days.
• You should continue to make sure you pay in full and on time each month, as late payments could impact your credit score. However, after your account transfers to NatWest you will no longer be charged a fee if your payment is late.
• Any extra payment made, over and above your usual monthly payment, at the weekend or on a Bank Holiday, will no longer be taken off your outstanding loan balance on that day. Instead, NatWest will take it off on the next working day. This means you’ll be charged interest on your current balance until then. To avoid this, when you make an extra payment you should do so no later than the last working day of the week (e.g. Friday).

It’s important that you read the information about the proposed changes to savings accounts below as some of the information about fixed term savings accounts has changed since we got in touch with you earlier this year. 

Once your account(s) have moved to NatWest systems, expected towards the end of 2025, it is proposed that:

• Your savings account will become a NatWest savings account, and you will be sent a new sort code and account number when your account is set up. NatWest will be in touch with you nearer the time to let you know what this is.
• If you have a Sainsbury’s Bank ATM card, you’ll be sent a new NatWest ATM card and PIN. NatWest will be in touch with you nearer the time to let you know when to expect your new card and PIN.
• You’ll still be paid the same amount of interest on your savings account(s) and in some cases may get an increase to your interest rate once you are transferred to a NatWest savings account. 
• If you have a fixed term account that’s due to mature on the day of or up to 90 days after your product moves on to NatWest systems, your maturity date may be earlier than originally planned. In this case, it is proposed that fixed rate savings accounts will move to NatWest’s Primary Savings account and fixed rate ISAs will move to NatWest’s Cash ISA, and you’ll get instant access to your funds from the date your product moves on to NatWest systems. It is proposed that NatWest will pre-pay the interest you would have earned had your account continued to its original maturity date.
• If you have a fixed term account that’s due to mature from 90 days after your product moves on to NatWest systems onwards, your maturity date may be earlier or up to 60 days later than originally planned:
  • If your current interest rate is lower than NatWest’s lowest rate or your account forms part of the small number of accounts where the maturity date cannot be aligned with NatWest maturity timings, your maturity date may be earlier than originally planned. In this case, it is proposed that fixed rate savings accounts will move to NatWest’s Primary Savings account and fixed rate ISAs will move to NatWest’s Cash ISA, and you’ll get instant access to your funds from the date your product moves on to NatWest systems. NatWest will pre-pay the interest you would have earned had your account continued to its original maturity date.
  • In other cases, your maturity date may be up to 60 days later than originally planned. This is to align to NatWest maturity timings. If your maturity date is later than originally planned, you’ll earn interest up to that later date. If you want to access your funds before the new maturity date, you can. Any notice periods, penalties fees and charges will not apply. 
• In all cases, NatWest will be in touch with at least 60 days’ notice in advance of any changes being made and you will have the option to close your account(s) and (as appropriate) withdraw your funds early, without any notice period, penalty fees or charges applying before any changes are made if you do not wish to proceed.
• If you have a Defined Access Saver and your interest rate is lower than NatWest’s lowest rate your account will move to a NatWest Primary Savings account, and you’ll have access to your money whenever you need it. In all other cases your account will be moved to a NatWest Defined Access Saver and you’ll continue to be able to withdraw your money at least 3 times.
• You will no longer be able to automatically pay away interest accrued into another account. If you have an instant access account, you will be able to transfer interest paid to another account using NatWest’s online banking or mobile app. If you have a fixed term account, accrued interest will be paid in to your fixed term account; it cannot be transferred to another account. If you have a fixed term account, this interest will only be available at the point of maturity. NatWest will be in touch with at least 60 days’ notice in advance of any changes being made and you will have the option to close your account(s) and (as appropriate) withdraw your funds early, without any notice period, penalty fees or charges applying before any changes are made if you do not wish to proceed.
• NatWest may change the frequency of interest paid. For example, you may be paid interest monthly instead of annually (or vice versa). NatWest will be in touch with at least 60 days’ notice in advance of any changes being made.

Any complaint or claim (including claims under section 75 of the Consumer Credit Act 1974 and chargebacks) that relates to Sainsbury’s Bank Personal Loans, Credit Cards and Savings accounts (Claim) which started before 1 May 2025 will continue to be managed by Sainsbury’s Bank until the point your account(s) move on to NatWest systems, expected towards the end of 2025. After this point NatWest will be your point of contact, even though the underlying claim will still be against Sainsbury’s Bank. You will receive communication with more information regarding this. 

Any legal proceedings (i.e. before the courts) or pre-action steps (e.g. letters of claim or similar) which started before 1 May 2025 will continue to be managed by Sainsbury’s Bank.

From 1 May 2025, until the point your account(s) move on to NatWest systems, expected towards the end of 2025, you can continue to engage with Sainsbury’s Bank for any Claim.

After your account(s) move on to NatWest systems, NatWest will be your point of contact for any Claim arising before, on or after 1 May 2025. 

In circumstances where a new Claim relates to matters arising before 1 May 2025, when Sainsbury’s Bank had legal ownership of your account(s), NatWest will be responsible for the handling of those Claims.  

The above applies apart from in the case of legal proceedings (i.e. before the courts and related pre-action steps e.g. letters of claim). Please see further the question below “What if I have started, or plan to start, legal proceedings (i.e. before a court)?"

Any legal proceedings which started before 1 May 2025 will continue to be managed by Sainsbury’s Bank.

If you want to send a letter of claim (or other similar notice) to notify Sainsbury’s Bank or NatWest of your claim and that you may start legal proceedings, or you wish to name Sainsbury’s Bank or NatWest as a party in legal proceedings, who you issue this to will depend on when the matter arose:

• For matters arising on or after 1 May 2025, please serve legal notices to National Westminster Bank Public Limited Company, 250 Bishopsgate, London, EC2M 4AA; or
• For matters arising before 1 May 2025 (even if you only became aware of them after 1 May 2025), please serve legal notices to Sainsbury’s Bank plc, 33 Charterhouse Street, London, EC1M 6HA.

If you raise a complaint, dispute or claim with respect to matters relating to Sainsbury’s Bank Personal Loans or Credit Cards arising before 1 May 2025, and the Financial Ombudsman Service or the court awards you compensation, you will be offered the option to set off the amount of compensation awarded against your loan or credit card balance, if this is considered an appropriate solution. This means that your debt owed to NatWest will be reduced by the amount of the compensation awarded.

Sainsbury’s Bank will transfer responsibility for personal data relating to your transferring account(s) to NatWest on 1 May 2025. This means that, from this date:

• NatWest will become the data controller for this personal data and will be responsible for using, storing and keeping this personal data safe in compliance with applicable laws. For more information about how NatWest will use your personal data, view their Privacy Notice at natwest.com/privacy-policy.html
   
• Any information, consent, request or other notice you have received from us or provided to us, will be considered to have been given to NatWest or by NatWest.
   
• Any permissions you have previously given to us to send you marketing communications will transfer to NatWest (with some exceptions explained below). This means that any reference to Sainsbury’s Bank in those permissions will include NatWest and any reference to the Sainsbury’s Group will include the NatWest Group. This means you might receive marketing communications from NatWest and NatWest’s other group companies or brands, including Coutts, Holt’s Military Bank, FreeAgent, Royal Bank of Scotland and Ulster Bank Northern Ireland. The same changes will be made to any other information, consent, request or other notice previously given to you or by you.
   
• Any requests to exercise your data subject rights (including data subject access requests, in relation to the personal data transferring to NatWest should be made to NatWest in accordance with its Privacy Notice at natwest.com/privacy-policy.html Any requests to exercise your data subject rights in relation to this data before 1 May 2025 should be made to Sainsbury’s Bank.

Any personal data held by Sainsbury’s Bank that is not necessary to run your transferring account(s) and relates to your historical records will not transfer to NatWest on 1 May 2025. This data will continue to be held by Sainsbury’s Bank who will continue to be the data controller for that personal data, and will be responsible for using, storing and keeping this personal data safe in compliance with applicable laws. All requests to exercise your data subject rights in relation to this personal data can continue to be made to Sainsbury’s Bank. More information on how to access historical records will be sent to you after your account(s) have moved onto NatWest systems.

If you don’t want your personal data to transfer to NatWest, you can close your account(s) and (as appropriate) pay back any outstanding balance or withdraw funds. If you close your loan account you may be charged an early settlement fee, in line with your terms and conditions. You can find out more information about this, and any refunds you may be entitled to on page 9 of the Customer Booklet.

NatWest will be allowed to send you marketing communications on the basis of the marketing permissions you provided to Sainsbury’s Bank and, if applicable, the Sainsbury’s Group before 1 May 2025. So, any marketing you may receive from NatWest will reflect your existing marketing permissions.

The only exception to this is if, before 1 May 2025, you have provided marketing permissions for the same marketing purpose(s) to both Sainsbury’s Bank and NatWest. In this case, the permission you provided to NatWest will apply even if it is different to the permission you provided to Sainsbury’s Bank.

For example, if you have opted in to marketing from Sainsbury’s Bank in relation to financial products, but you have separately opted out of receiving direct marketing in relation to financial products from NatWest, you will not receive any marketing from NatWest in relation to financial products after 1 May 2025.

NatWest will also provide you with an opportunity to opt out of direct marketing, or information on how you can contact NatWest to opt out of marketing communications.