Credit Cards
Customer Support

Frequently Asked Questions

The easiest way is to register for online banking.

You'll be able to:

  • View your last statement and balance
  • View recent transactions
  • Pay your monthly card statement online
  • Request a new credit limit
  • Transfer balances from other credit or store cards
  • Apply to set up additional cardholders
  • Set up a Direct Debit to automatically pay the minimum or full amount each month

Points will be added to the Nectar card account you provided when you applied for your credit card. Nectar points may take up to six weeks to appear on your account.

1,000 Nectar points are worth £5.

If you opened a Sainsbury’s Nectar Bonus Credit Card you’ll enjoy an introductory 3 month period for your first 3 months, during which you’ll collect 8 points per £1 spent on Sainsbury’s shopping and fuel when you pay with the credit card (capped at £1,000 spend per month – beyond which you’ll collect 2 points per £1 spend on Sainsbury’s shopping and fuel. You’ll also collect 1 Nectar point per £5 spent elsewhere when you pay with your Sainsbury's Credit Card. After your first 3 month introductory period you’ll collect 2 points per £1 spent on Sainsbury’s shopping and fuel when you pay with the credit card while also continuing to collect 1 Nectar point per £5 spent elsewhere when you pay with your Sainsbury's Credit Card. These points are all in addition to what you may also collect if you swipe your Nectar card during the transaction.

If you have any other Sainsbury’s Nectar Credit Card you’ll collect 2 points per £1 spent on Sainsbury’s shopping and fuel when you pay with the credit card. You’ll also collect 1 Nectar point per £5 spent elsewhere when you pay with your Sainsbury's Credit Card. These points are in addition to what you may also collect if you swipe your Nectar card during the transaction.

Yes. If you hold a Sainsbury’s Nectar Bonus Credit Card and you’ve reached the monthly £1,000 spending cap you’ll collect 2 points per £1 spent on Sainsbury’s shopping and fuel for the rest of the month. These points are in addition to what you may also collect if you swipe your Nectar card during the transaction.

If you have a Sainsbury's Nectar Credit Card then yes. With a Sainsbury’s Nectar Credit Card you’ll collect 2 points per £1 spent on Sainsbury’s shopping and fuel when you pay with the credit card. These points are in addition to what you may also collect if you swipe your Nectar card during the transaction.

There’s no end date for collecting Nectar points on your Sainsbury’s shopping. All you have to do is pay with your Sainsbury’s Nectar Credit Card and you’ll collect 2 points per £1 spent on Sainsbury’s shopping. These points are in addition to what you may also collect if you swipe your Nectar card during the transaction.

If you pay with your Sainsbury’s Nectar Credit Card you’ll collect 2 points per £1 spent on Sainsbury’s fuel. These points are in addition to what you may also collect if you swipe your Nectar card during the transaction.

There are limits to some of the other points offers and introductory offers on our credit cards. Call our credit card customer services on the number shown on the Get In Touch link opposite if you need any more information about these. With a Sainsbury’s Nectar Credit Card you’ll collect 2 points per £1 spent on Sainsbury’s shopping and fuel when you pay with the credit card. These points are in addition to what you may also collect if you swipe your Nectar card during the transaction.

With a Sainsbury’s Nectar Credit Card you’ll collect 2 points per £1 spent on Sainsbury’s shopping & fuel when you pay with the credit card. If you are already collecting points, you will continue to do so at the same rate subject to expiry of any introductory bonus period during which you may be collecting more points. Points collected when you pay with your Sainsbury’s Nectar Credit Card are in addition to what you may also collect if you swipe your Nectar card during the transaction.

There could be a number of reasons for this:

  • Your Nectar card must be linked to your credit card
  • You cannot earn Nectar points on balance transfers or cash withdrawals
  • Not all cards are eligible for points

If you have any questions or you wish to link your Nectar card to your Sainsbury’s Nectar Credit Card you should speak to a member of our Customer Service team. Simply call 08085 40 50 60.

Lines are open 8am-10pm Mon-Fri and 8am-6pm Sat-Sun. Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls are free from a landline and from a mobile when calling from the UK.

Foreign currency or traveller's cheques bought at any UK bureau de change are treated as a standard purchase and we won’t charge you a cash advance fee. There will also be no card handling fee if you buy from Sainsbury's Travel Money, however other providers may charge this fee.

Foreign currency and traveller’s cheques aren’t eligible for additional Nectar points or cashback.

Sainsbury’s Nectar Credit Card Nectar point conditions:

2 Nectar points are collected on each full £1 of each separate shopping and fuel transaction at Sainsbury’s. Excludes all bonus points offers and points from Sainsbury's Telecoms and Energy, which will be treated as non-Sainsbury's purchases. For non-Sainsbury's purchases 1 Nectar point is collected on each full £5 of each separate transaction. Travel Money purchases are not eligible for points. Nectar points are awarded to you by Sainsbury's Supermarkets Ltd and Sainsbury's Bank plc, who reserve the right to alter or terminate the Nectar point offer at any time, but will give as much notice as is reasonably possible before doing so. Points may take up to six weeks to appear on your account. The Nectar loyalty programme is operated independently of Sainsbury's Bank by Aimia Coalition Loyalty UK Ltd, and the collection and use of points is governed by the Nectar Collector Rules, which are set out in the registration pack and are also available on nectar.com.


Credit available subject to status to UK residents aged 18 or over from Sainsbury's Bank plc, Pitreavie Business Park, Dunfermline, Fife, KY99 4BS.


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