We’re here to support you at this time, across all our products and services. Please visit our dedicated support page for more information.
Frequently asked questions
- I’m worried about Coronavirus – what support are you able to offer?
- How do I register for online banking?
- How do I make an insurance claim?
- What are your currency exchange rates?
- Can I make a payment from my savings account?
- What should I do if I don't know my PIN?
- How can I pay my credit card?
- I need help understanding my credit card statement
- What should I do if my card is lost or stolen?
- Can I repay my loan early?
Help and support for all our products
Managing, topping up, repaying and more.
Fees and charges, using your card abroad and general FAQs.
How to apply for a mortgage, or change an existing one.
Interest rates, managing your account and making payments.
Claims, changing policies and understanding your cover.
Check your cover, make a claim or change your details.
Emergencies, expenses, making claims and getting help.
Making and tracking a claim, and getting in touch.
Critical illness cover, making a claim, and FAQs.
Travel money rates, currencies and FAQs.
How to register, log in and manage your account.
Protect yourself from suspicious emails and online scams.