Frequently asked questions

Help and support for all our products

Loans

Managing, topping up, repaying and more.

Credit cards

Fees and charges, using your card abroad and general FAQs.

Mortgages

How to apply for a mortgage, or change an existing one.

Savings

Interest rates, managing your account and making payments.

Car insurance

Claims, changing policies and understanding your cover.

Home insurance

Check your cover, make a claim or change your details.

Travel insurance

Emergencies, expenses, making claims and getting help.

Pet insurance

Making and tracking a claim, and getting in touch.

Life insurance

Critical illness cover, making a claim, and FAQs.

Hot topics

Online banking

How to register, log in and manage your account.

Stay safe online

Protect yourself from suspicious emails and online scams.

Contact us

Need an answer or want to know more about something?