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Recent Announcement

Following our recent announcement, we want to reassure you that there will be no immediate changes affecting you, our products or services.

We remain committed to the highest level of service and will continue to offer our current range of products and services for all existing and new customers.

Please refer to our Frequently Asked Questions if you require further information.

Frequently asked questions

Help and support for all our products

Cost of living

Help and advice on dealing with the cost of living increases


Managing, topping up, repaying and more.

Credit cards

Fees and charges, using your card abroad and general FAQs.


Interest rates, managing your account and making payments.

Car insurance

Fees and charges, using your card abroad and general FAQs.

Home insurance

Check your cover, make a claim or change your details.

Travel insurance

Emergencies, expenses, making claims and getting help.

Pet insurance

Making and tracking a claim, and getting in touch.

Life insurance

Critical illness cover, making a claim, and FAQs.

Travel money

Travel money rates, currencies and FAQs.


How to apply for a mortgage, or change an existing one.

Hot topics

Online banking

How to register, log in and manage your account.

Fraud & Security Centre

Protect yourself from suspicious emails and online scams.

Contact us

Need an answer or want to know more about something?