Online account FAQs

If you make a payment before your statement is produced, it'll count as an additional payment towards your previous statement. If that happens, you’ll need to make another payment after your new statement has been produced to make sure that you meet your minimum payment in each payment cycle.

  1. Log in to your online banking

  2. Your current balance will show here:
Current balance

Be aware that your balance will exclude pending transactions which can take between 3 and 5 days to show.


Alternatively, call 08085 40 50 60 and select Option 2 (Cards), followed by Option 1 – say or key in your 16 digit card number, your date of birth and your expiry date. You can then check your balance.

Once you’ve registered for online banking you can request a balance transfer of up to 95% of your available balance by following a few simple steps:

1.         Log into your account.

2.         Select ‘My Accounts’.

3.         Select ‘Account Details’.

4.         Select ‘Make a Balance Transfer’ from the right hand side of the screen.

  

Note:   

Before you can make a balance transfer you must have your Credit Card number unless you’ve requested a balance transfer when you applied for your credit card.

  1. Click on ‘Log in’ in the top right hand corner. Under ‘Credit Cards’ select the ‘Register’ button.

  1. You’ll be asked to enter your name, DOB and postcode (if you live overseas leave your postcode blank).Then select which type of account you'd like to register for.

  2. To keep your account secure, you'll need to create:
    1. A username (between 8 and 20 characters, including at least one number and both lower and upper case letters)

    2. A password (must be between 8 and 20 characters, including at least one number and both lower and upper case letters)

    3. A 6 digit online PIN number (must be unique, not 123456 or 000000 and have at least 3 different numbers)
  1. Now you're registered! Just enter these details every time you want to log in - remember they are case sensitive.
  1. First, log in to your online banking.

  2. On the ‘My Account’ page click on ‘Account details’.

  3. On the right hand side you’ll see the option to ‘Pay my credit card’.

  4. You’ll be asked to select the amount you’d like to pay to your card, you can choose either minimum payment, statement balance or other amount. Please select one of these options and ‘Continue’.

  5. The ‘Review card payment’ screen will appear. If you’re happy with the card details you’re making the payment to, and the payment amount, select ‘Continue’. If you want to change something, select ‘Edit’ and you can return to the previous screen.

  6. A pop up window will appear where you’ll need to select your payment method.

  1. You’ll be asked to complete your payment details. When complete select ‘Pay now’.

  1. Your own bank may direct you to complete some additional security.

  2. Your payment is complete and it can take between 3 and 5 days to be processed.
  1. Click on ‘Log in’ in the top right hand corner. Under ‘Credit Cards’ select the ‘Log in’ button.

  1. Click on ‘I have forgotten my login details’ in the top right hand corner under ‘Help’.
  1. You’ll be asked to enter your name, DOB and postcode (if you live overseas then leave your postcode blank). Then click ‘Continue’.

  2. From the drop down list, please select if you’d like to reset your online PIN, password or both.

  3. We’ll send an authorisation code to your mobile, enter your code and continue to online banking.

  1. You can now complete your new details and continue to online banking.
  1. Click on ‘Log in’ in the top right hand corner. Under ‘Credit Cards’ select the ‘Log in’ button.

  1. Select ‘I have forgotten my username’ in the top right hand corner under ‘Help’.

  1. You’ll be asked to enter your name, DOB and postcode (if you live overseas then leave your postcode blank). Then click ‘Continue’.

  2. Your username will now appear and you can continue to log in: