Usually the quickest and easiest way to get a refund is to go to the retailer first. For a holiday or trip, this may include the hotel, travel agent or airline. Or for an event this may be the events company or venue.
Holidays & Travel
If the government advises against travel to your destination, then it’s likely that your travel provider will cancel your trip and offer a refund or an alternative date/voucher. If your travel plans are still in place, but you no longer want to travel, we can’t raise a request for a refund for you. You’ll need to discuss whether a refund is possible direct with your travel provider. In many cases, travel is protected under industry schemes and you may be eligible for a refund.
If the holiday / travel retailer has confirmed you’ll get a refund
Please wait for this to be processed within 14 days of cancellation. If the 14 day timeline has expired and you’ve not received a refund there are other possible routes for you to claim your money back.
If you paid for you holiday with your credit card, we may be able to raise a request for you. We may need you to provide information in writing about your booking before we process your request. Or you can submit a travel insurance claim.
If your holiday company is no longer operating
You should look at the company’s website for more information on how to get a refund as most package holidays are covered by ATOL.
Other refund requests (i.e. for an event this may be the events company or venue)
You should contact the retailer to check they are still processing your refund. Failing this, we may be able to raise a request for you to claim your money back through your credit card. We may need you to provide information in writing about your booking before we process your request.
What if I made my booking with a third party and not directly with the retailer? (For example a theatre ticket booking company)
If you’ve booked through a third party contact the company you booked with for more information on your options for a refund.