Credit Cards
Customer Support

Get in touch

Need to get in touch with Sainsbury’s Bank about your credit card? Give us a call or send us an email.

Remember that email isn't secure, so please don't send any confidential information.

Queries & Requests – want to find out more about our Credit Cards? Complete our online form  and we'll aim to get back to you within 3 working days.

Complaints – If you wish to complain, complete our online form  and we'll progress your complaint in line with our formal complaints procedure (find out more about 'How to complain').

Credit Card Enquiries  
Lines are open

8am–Midnight, Mon–Fri
8am–6pm, Sat - Sun

  08085 40 50 60
Phoning from outside the UK 00 44 131 549 8040 *
To apply  
Lines are open 8am–10pm, Mon–Fri
8am–7pm, Sat - Sun
Apply quoting WEB 0800 030 4418 *
Lost or stolen cards  
Lines are open 24 hours a day, 7 days a week
Phoning within the UK 0800 456 1232*
Phoning from outside the UK 00 44 131 549 8040 *
Creditcare and Cardcare  
Lines are open 8am–Midnight,
Mon–Fri 8am–6pm, Sat–Sun
Creditcare claims 0345 702 3839 *
Cardcare claims 0844 871 5408 *
*Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls are free from a landline and from a mobile when calling from the UK.

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