Get in touch


Got a question about your credit card? To save you a little time, you may be able to find the answer right here. Our General FAQs cover popular questions on Nectar, or for information on managing your account try our Online account FAQs.

Alternatively, you can give us a call.

Credit Card Enquiries
Lines are open 8am–Midnight, Mon–Fri
8am–6pm, Sat–Sun
Phoning from within the UK 08085 40 50 60*
Phoning from outside the UK +44 131 549 8040

To apply
Lines are open 8am–10pm, Mon–Fri
8am–7pm, Sat–Sun
Apply quoting WEB 0800 030 4429*

Lost or stolen cards
Lines are open 24 hours a day, 7 days a week
Phoning within the UK 0800 456 1232*
Phoning from outside the UK +44 131 549 8040

Creditcare and Cardcare
Lines are open 8am–Midnight, Mon–Fri
8am–6pm, Sat–Sun
Creditcare claims 0345 702 3839**
Cardcare claims 0344 871 5408**

*Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls are free from a landline and from a mobile when calling from the UK.

**Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls are charged at local rates from landlines and mobiles.


Complaints
If you wish to complain, complete our online form  and we'll progress your complaint in line with our formal complaints procedure (find out more about 'How to complain').

Remember that email isn't secure, so please don't send any confidential information.