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Your top credit card questions

Applying for a balance transfer

If you’re registered for online banking then you can request a balance transfer by:

  1. Logging in opens in new window to your account. Not already registered? Register here opens in new window.
  2. Land on 'My Accounts'.
  3. Select 'Account Details' for your credit card account.
  4. Then select 'Request a balance transfer' from the list of links on the right hand side of the screen or at the bottom of the page if you’re using a mobile phone.


Alternatively you can call us between 8am and 8pm, Mon-Fri and 8am and 6pm Sat-Sun on 08085 40 50 60*, select Option 2 (Cards), followed by Option 1.

Checking your balance

You can do this using the Credit Card App or Online Banking. To use the app or online banking you'll need to register opens in new window.

Credit card app

  1. Download the app and log in.
  2. Your balance is on the main screen after you've logged in.

Online banking

  1. Log in opens in new window to your account.
  2. Land on 'My Accounts' to see your balance.

Be aware that your balance will exclude pending transactions which can take up to 24 hours to show.

Understanding your transactions

'Your credit card transactions' are on page 3 of your statement and details all the transactions made on your card since your last statement. You can view your statement online via the Credit Card App or Online Banking. To use these you'll need to register opens in new window.

Credit card app

The last 6 months transactions are available in the app.

  1. Download the app and log in.
  2. On 'Overview' tap on arrow by Current balance / Available balance.
  3. Recent transactions are displayed. Swipe right to move back by month.

Online banking

  1. Log in opens in new window to your account.
  2. Land on 'My Accounts'.
  3. Select 'View statements' for your credit card account.
  4. Then select the statement you would like to view. Your most recent statement will be at the top of the list.


If a transaction appears on your credit card statement that you do not recognise, please call us immediately on 0800 032 1427 from the UK or +44 131 549 8040 from abroad. Lines are open 24 hours a day, 7 days a week. Be aware that calls may be recorded for security purposes and monitored under our quality control procedures. Calls to 0800 numbers are free from a landline and from a mobile when calling from the UK.

Reporting your card as lost or stolen

If your credit card has been lost or stolen you should call us on 0800 456 1232 as soon as you can and we'll send a replacement card to you.

If you're abroad when your card is lost or stolen, you should call us on +44 131 549 8040. You can ask us to send you an emergency cash advance if you need cash. We can send you up to $1,000 (or the local currency equivalent) within 48 hours.

Our lines are open 24 hours a day. Be aware that calls may be recorded for security purposes and monitored under our quality control procedures. Calls to 0800 numbers are free from a landline and from a mobile when calling from the UK.

Changing your direct debit details

You can do this using the Credit Card App or Online Banking. To use the app or online banking you'll need to register opens in new window.

Credit card app

  1. Download the app and log in.
  2. Select 'Payments' at the bottom of the screen.
  3. Tap on 'Upcoming Direct Debit' and here you can 'Edit Direct Debit' or 'Cancel Direct Debit'. Just tap on the relevant option.

Online banking

If you’re registered for online banking then you can view or change your Direct Debit amount (either minimum monthly payment or full balance) or bank details by:

  1. Log in opens in new window to your account.
  2. Land on 'My Accounts'.
  3. Selecting 'Account Details' for your credit card account.
  4. And selecting 'Manage my Direct Debit' on the right hand side of the screen.

Making a payment

You can do this using the Credit Card App or Online Banking. To use the app or online banking you'll need to register opens in new window. Once your payment is complete it can take between 1 and 4 days to be processed.

Credit card app

  1. Download the app and log in.
  2. Select 'Payments' at the bottom of the screen.
  3. Options to make a payment are in the 'Other ways to pay'.

Online banking

  1. Log in opens in new window to your account
  2. Land on 'My Accounts'.
  3. Select 'Make a payment' for your credit card account.

How to get the credit card app

The app is available on Google Play opens in new window and Apple App store opens in new window. To use the app you will need to register for online banking opens in new window.

Contact us

Please use our online service, which is available 24/7 at sainsburysbank.co.uk to manage your account unless your call is essential - for example, if you’re going to miss your next payment.

You'll find the answers to common questions in our customer support area.

You can also ask us a question or make a complaint through online banking. Just log in opens in new window or register opens in new window and go to the "Message" section.

To apply please go to sainsburysbank.co.uk/credit-cards. If you'd like some support in completing an application, please call the number below:
Bank holiday Opening Hours  
Lines are open 8am–8pm, Monday to Friday. 
8am–6pm, Saturday to Sunday.
Apply quoting WEB 0800 030 4429 *

Credit card enquiries:
Bank holiday Opening Hours  
Lines are open 8am–8pm, Monday to Friday. 
8am–6pm, Saturday to Sunday.
Phoning from inside the UK 08085 40 50 60 *
Phoning from outside the UK +44 131 549 8040 *

Online banking helpdesk:
Bank holiday Opening Hours  
Lines are open 8am–8pm, Monday to Friday. 
8am–6pm, Saturday to Sunday.
Phoning from inside the UK 08085 40 50 60 *
Phoning from outside the UK +44 131 549 8040 *

Lost or stolen cards:
Lines are open 24 hours a day, 7 days a week
Phoning from inside the UK 0800 456 1232 *
Phoning from outside the UK +44 131 549 8040 *

Complaints:
Online Log in to online banking opens in new window and send a secure message
Lines are open 8am–6pm, Monday to Friday. 
Phoning from inside the UK 08085 40 50 60 *
Phoning from outside the UK +44 131 549 8040 *
Address for written complaints Sainsbury's Bank
Customer Relations
PO Box 4952
Worthing
BN11 9YW

Your top loans questions

Requesting a settlement figure

Click here opens in new window to request a settlement figure.

Alternatively you can call us between 8am and 8pm, Mon-Fri, 8am and 6pm Sat-Sun on 0800 096 0543*, selecting option 1. Additionally you can write to us at Sainsbury's Bank, PO Box 4955. Worthing, BN11 9ZA

Changing your payment date

Click here opens in new window to change your payment date.

Alternatively you can call us between 8am and 8pm, Mon-Fri, 8am and 6pm Sat-Sun on 0800 096 0543*, selecting option 1. Additionally you can write to us at Sainsbury's Bank, PO Box 4955. Worthing, BN11 9ZA

Changing your direct debit details

I applied for my loan: after 10 December 2017

You can change your direct debit by:

  1. Logging in opens in new window to your account. Not already registered? Register here opens in new window.
  2. Land on 'My Accounts'.
  3. Select 'Account Details' for your loan account.
  4. Select ''Change my Direct Debit' from the list of links on the right hand side of the screen or at the bottom of the page if you’re using a mobile phone. This will open a secure message.
  5. Simply detail the new sort code and account number you are looking to change to and hit 'Send'.

Please note, your bank details can only be changed once your first payment has been made. For future changes, you need to inform us at least 10 days before your next payment is due.


Alternatively you can call us between 8am and 8pm, Mon-Fri, 8am and 6pm Sat-Sun on 0800 096 0543*, selecting option 1. Additionally you can write to us at Sainsbury's Bank, PO Box 4955. Worthing, BN11 9ZA.

I applied for my loan: before 10 December 2017

You can change your payment date by:

  • Calling us opens in new window or
  • Writing to us at Sainsbury's Bank Loans, Retail Account Processing, Tower House, Charterhall Drive, Chester, CH88 3AN.

Topping up your existing loan

If you would like to borrow more, just give us a call on 08085 40 50 60*, select option 3 and we'll be happy to discuss it with you.

We’re open Monday to Friday 8am–8pm, Saturday and Sunday 8am–6pm.

Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls are free from a landline and from a mobile when calling from the UK.

How to get an update on your loan application

While we aim to make an instant decision on all loans, we sometimes need to do some additional checks. If this is the case we’ll be in touch by email or post with our decision. This normally takes three days, but if we’re busy it can take up to five days.

If you’ve been waiting for longer than this, then you can call us on 08085 40 50 60* between 8am and 8pm, Mon-Fri, 8am and 6pm Sat-Sun.

Contact us

Please use our online service, which is available 24/7 at sainsburysbank.co.uk to manage your account unless your call is essential - for example, if you’re going to miss your next payment.

Loans contact details:
Bank holiday opening hours  
Lines are open 8am–8pm, Monday to Friday.
8am–6pm, Saturday to Sunday.
Questions about an existing loan 0800 096 0543 *
All other questions 08085 40 50 60 *

Complaints:
Online Log in to online banking opens in new window and send a secure message.
Lines are open 8am–6pm, Monday to Friday.
Phoning from inside the UK 08085 40 50 60 *
Phoning from outside the UK +44 131 549 8040 *
Address for written complaints Sainsbury's Bank
Customer Relations
PO Box 4952
Worthing
BN11 9YW

Your top savings questions

Making an application

You can make your application by:

  1. Selecting the account you want to apply for; and then
  2. Selecting ‘Apply now’.

If you need help or have any difficulties during your online application, please call us on 08085 40 50 60*, select Option 1 (Savings). We’re here between 8am-8pm Mon-Fri and 8am-6pm Sat and Sun.

How to pay into your account

The easiest way to pay money into your savings account is by:

  • Bank transfer – send money from another bank account. To do this you’ll need your Sainsbury’s Bank sort code and account number – you’ll find this in the “My Account” section of online banking or on your welcome letter.

Or, you can pay in by:

  • Standing order − top up your savings on a date that suits you each month. Set up a standing order opens in new window (PDF 70KB).
  • SaveBack (for certain accounts) − add to your savings with your debit card when you shop at a main Sainsbury's store. Find out more about SaveBack.
  • Cheque − write your sort code and account number on the back and send your cheque, payable to yourself, to: Sainsbury's Bank, PO Box 4954, Worthing, BN11 9YY.

Checking your balance

If you’re registered for online banking then you can view your current balance by:

  1. Logging in opens in new window to online banking. Not already registered? Register here opens in new window.
  2. Go to 'My Accounts'.
  3. You’ll see you balance on the 'My Accounts' page.


Alternatively you can call us on 08085 40 50 60*, select Option 1 (Savings), then Option 1. We’re here between 8am-8pm Mon-Fri and 8am-6pm Sat and Sun.

How to withdraw money

You can transfer your money to another Sainsbury’s Bank savings account or a UK bank or building society current account in your name. You can’t make payments to another person from your Sainsbury’s Bank savings accounts.

You can set up a payment mandate through online banking. When you do this, we do some checks on the account to make sure it’s in your name. Sometimes, especially with older current accounts, the system is unable to confirm the account.

If this happens you can try a different current account in your name or you can call us and we’ll let you know what we need you to send us, so we can set-up the payment mandate for you. Please call us on 08085 40 50 60*, select Option 1 (Savings), then Option 1. We’re here between 8am-8pm Mon-Fri and 8am-6pm Sat and Sun.

How to transfer in to your Sainsbury’s Bank Cash ISA

If you already have a Cash ISA with another provider and want to transfer it to your Sainsbury's Bank Cash ISA, just complete a transfer in form opens in new window (PDF 76KB) and send it to: Sainsbury's Bank, PO Box 4955, Worthing, BN11 9ZA.

For more information you can call us on 08085 40 50 60, select Option 1 (Savings), then Option 1. We’re here between 8am-8pm Mon-Fri and 8am-6pm Sat and Sun.

Fixed Rate Saver and Fixed Rate ISA maturity details

We’ll write to you 14 days before your account matures to let you know your options. You can choose to:

  • Re-invest some or all of your funds in another Fixed Rate Saver or Fixed Rate ISA — if one is available at that time
  • Transfer some or all your funds into your nominated account (which must be in your name) or another Sainsbury's Bank account

On maturity, interest is paid one day after the maturity date. The interest payment will be increased to reflect this.

To let us know your maturity options you can call us on 08085 40 50 60*, select Option 1 (Savings), then Option 1. We’re here between 8am-8pm Mon-Fri and 8am-6pm Sat and Sun.

Please note: If we do not hear from you before your account matures we will automatically transfer your maturing Fixed Rate Saver into a Sainsbury’s Bank Reserve Account or your Fixed Rate ISA into a Reserve Cash ISA and we’ll write to you to let you know the interest rate on this account.

Closing your account

If you’re registered for online banking you can close your account by:

  1. Logging in opens in new window to online banking. Not already registered? Register here opens in new window.
  2. Go to 'My Accounts'.
  3. Select ‘Account details' for the savings account you’d like to close.
  4. Select ‘Close my account’ from the menu, and complete the online form.


Alternatively you can call us on 08085 40 50 60*, select Option 1 (Savings), then Option 1. We’re here between 8am-8pm Mon-Fri and 8am-6pm Sat and Sun.

Contact us

Please use our online service, which is available 24/7 at sainsburysbank.co.uk to manage your account unless your call is essential - for example, if you’re going to miss your next payment.

Existing account enquiries and Online Banking helpdesk:
Bank holiday opening hours  
Lines are open 8am–8pm, Monday to Friday. 
8am–6pm, Saturday to Sunday.
Calling within the UK  08085 40 50 60 *
Calling from outside the UK +44 131 549 8040 *
Or you can write to us – please note, if you write to us we can only respond to written requests for general enquiries. If you have an account specific enquiry please call us on the above telephone number. Sainsbury's Bank,
PO Box 4955,
Worthing,
BN11 9ZA

Child Trust Fund (managed by OneFamily):
Lines are open 8am–7pm, Monday to Friday. 
8am–5pm, Saturday to Sunday.
Phoning from inside the UK 08085 40 50 60 *

Complaints:
Online Log in to online banking opens in new window and send a secure message.
Lines are open 8am–6pm, Monday to Friday.
Phoning from inside the UK 08085 40 50 60 *
Phoning from outside the UK +44 131 549 8040 *
Address for written complaints Sainsbury's Bank
Customer Relations
PO Box 4952
Worthing
BN11 9YW

Your top online banking questions

How to get a reminder of your username

If you’ve forgotten your username, you can request a reminder online.

  1. Go to the online banking log in page and select “Forgotten your username?”, or use the link below.
  2. Fill in your personal details and then hit the continue button.
  3. We may need you to provide more information, if so please complete the additional fields which appear asking for your account details.
  4. We’ll send your username to you by email. Please allow a few minutes for the email to arrive.

Forgotten your username opens in new window.

If you’re still having issues logging in you can call us on 08085 40 50 60 select the relevant product and then select the Online Technical Support option. We’re here between 8am and 8pm, Mon-Fri and 8am and 6pm Sat-Sun.

How to reset your password

If you’ve forgotten your password, you can reset it online.

  1. Go to the online banking log in page and select ‘Forgotten your password?’ or use the link below.
  2. Type in your personal details and then hit the continue button.
  3. We may need you to provide more information, if so please complete the additional fields which appear asking for your account details.
  4. From the drop down list you can choose to reset your password, online PIN or both.
  5. Choose password and then let us know what you want your new password to be. We’ll then send you an authentication code to your mobile.
  6. Once you’ve received your authentication code, type this in and hit confirm to complete the change. You’ll be logged in right away and can use your new details from your next log in.
Please remember:
  • Your password must be between 8 and 20 characters. It must contain at least one number and both lower and upper case letters.
  • Your online PIN must use at least 2 different numbers, not use four sequential numbers (like 123498) and not have more than two repeated numbers together (like 111983).

Forgotten your password opens in new window.

If you’re still having issues you can call us on 08085 40 50 60* select the relevant product and then select the Online Technical Support option. We’re here between 8am and 8pm Mon-Fri and 8am and 6pm Sat-Sun.

How to get a reminder of your username and reset your password

If you’ve forgotten all your log in details you can reset them online.

  1. Go to the online banking log in page and select ‘Forgotten all your log in details?’ or use the link below.
  2. Type in your personal details and then hit the continue button.
  3. We may need you to provide more information, if so please complete the additional fields which appear asking for your account details.
  4. Select the type of account you have from the drop down and complete the fields which appear.
  5. We’ll send your username to you by email. Please allow a few minutes for the email to arrive.
  6. At the bottom of the page you’ll be able to choose to reset your password, online PIN or both, from the drop down menu.
  7. Fill in the new details you want to use and once you hit continue we’ll send you an authentication code to your mobile by text message.
  8. Once you’ve received your authentication code, type it in and hit confirm to complete the change. You’ll be logged in right away and can use your new details from your next log in.

Please remember:

  • Your password must be between 8 and 20 characters. It must contain at least one number and both lower and upper case letters.
  • Your online PIN must use at least 2 different numbers, not use four sequential numbers (like 123498) and not have more than two repeated numbers together (like 111983).

Forgotten all your log in details opens in new window.

If you’re still having issues you can call us on 08085 40 50 60* select the relevant product and then select the Online Technical Support option. We’re here between 8am and 8pm Mon-Fri and 8am and 6pm Sat-Sun.

What you can do using online banking

When you manage your Sainsbury's Bank credit card online, you can:
  • Change to paperless statements
  • View your statements
  • View your balance, transactions and payment date
  • Make payments
  • Set up, view or change a Direct Debit
  • Request a balance transfer
  • Request to add additional card holders
  • Request to change your credit limit
  • Request a PIN reminder
  • Request a replacement card
  • Send us a secure message
If you applied for your loan on or after 10 December 2017, you can:
  • View the payments you've made
  • Check your payment date
  • View your loan documents (if you signed your loan agreement electronically)
  • Get in touch with us by secure message to change your Direct Debit, change your payment date or ask for an early settlement quote
When you manage your savings online, you can:
  • View savings transactions
  • Make a payment
  • Inter account transfer - move money from one of your Sainsbury’s Savings account to another
  • Account transfers
  • Transfer money to external accounts
  • Close your account

How to register for online banking

You can use online banking to manage your savings account and credit cards. Loans customers who applied for their loan on or after 10 December 2017 can manage their account online.

To register, you'll need to:

  1. Give us your name, date of birth and postcode.
  2. Tell us your loans or savings sort code and account number - you'll find these on your welcome letter - or your credit card number (the long number on your card).
  3. Set up a username, password and online PIN.


If you’re still having issues you can call us on 08085 40 50 60* select the relevant product and then select the Online Technical Support option. We’re here between 8am and 8pm, Mon-Fri and 8am and 6pm Sat-Sun.

How to get the credit card app

The app is available on Google Play opens in new window and Apple App store opens in new window. To use the app you will need to register for online banking opens in new window.

Mortgages support

For a quick answer to your query, try our customer support section.

If you can't find what you're looking for, then you can contact us using the details below.

General enquiries 0345 111 8020 †
Lines are open: Monday to Friday 8am–8pm.
Saturday, 9am–1pm and closed Sunday.
Calling from abroad +44 (0)1756 776 395 †
Lines are open: Monday to Friday 8am–8pm.
Saturday, 9am–1pm and closed Sunday.
Payment difficulties 0345 111 8020 †
Lines are open: Monday to Friday 8.30am–5.30pm. (Closed weekends & Bank Holidays)
Complaints 0345 111 8020 †
Lines are open: Monday to Friday 9am–5pm. (Closed weekends & Bank Holidays)
Address Sainsbury's Bank Mortgages
PO Box 12
Gateway House
Skipton
BD23 2HL

Telephone calls will be recorded for security purposes under our quality control procedures.
†Calls are charged at local rates from landlines and mobiles.
‡Calls are free from landlines and mobiles.

Travel money support

For a quick answer to your query, try our customer support section.

If you can’t find what you’re looking for, then you can contact us using the details below.

Travel money

Lines are open 24 hours a day, 7 days a week (except Christmas Day)
Order travel money & General enquiries  0345 355 2463*

Complaints:

Instore – please raise any queries with your local bureau in the first instance.

Lines are open 8am–10pm, Monday to Friday. 10am–8pm, Saturday to Sunday.
Telephone 0345 355 2461 **
Phoning from outside the UK +44 1733 302 516 *
Address for written complaints Travelex Service Quality Team
Worldwide House
Thorpe Wood
Peterborough
PE3 6SB


Travel Money Card

Lines are open 24 hours a day, 7 days a week (except Christmas Day)
General enquiries +44 (0) 203 788 4600 *
Top up your travel money card +44 207 649 9404 *

Complaints:

Instore – please raise any queries with your local bureau in the first instance.

Telephone +44 (0) 203 788 4600 *
Email Prepaidmgmt_Globalcomplaints@mastercard.com 
Address for written complaints Service Quality
Access House
Cygnet Road
Peterborough
PE7 8FJ


*For a full list of telephone numbers by country please visit our FAQ page.

Car insurance support

For a quick answer to your query, try our customer support section. Or you can review some of the most common car insurance questions - see our frequently asked questions.

For car insurance policies taken out on or after 1 February 2017 and underwritten by one of our panel of insurers (not including UK Insurance Limited).

How to get your policy information

If you’ve registered for our online car insurance portal, just log in and you’ll be able to see all your policy information including:

  • Policy documents
  • Start and renewal dates
  • Cover level
  • Insurance provider


If you can’t find the information you need online then you can call us on 0345 266 1670**. We're open Monday - Friday 9am to 5.30pm, closed Saturday and Sunday.

Download our app

We also have a really handy app where you can:

  • View policy information
  • View your policy documents
  • Make changes
  • Upload documents
  • Read our FAQs

Get it on Google Play Download on the App Store

How to renew your policy

We'll get in touch with your renewal quote about 21 days before your Car insurance policy is due to renew.

Please note, if you have selected for your policy to auto renew then you do not need to contact us to continue your cover.

If you have any questions you can call us on 0345 266 1670**. We're open Monday - Friday 9am to 5.30pm, closed Saturday and Sunday.

Making changes to your policy

It’s easy and there are no admin fees (saving you £25) when you make changes to your policy online. With our online portal you can:

  • Update your personal details
  • Change your vehicle details if you buy a new one
  • Change details of how you use your vehicle
  • Add or remove additional drivers
  • Cancel your policy - cancellation fee(s) may apply

Once you’ve logged in just select ‘Make a change’, which you’ll find within the ‘Your policies’ section. Select the change you’d like to make and click confirm. You can then give us your new information and get a new quote.


NOTE – if your policy is due to renew in the next 30 days, you won’t be able to make any changes online. Instead please call us on 0345 266 1670**. We're open Monday - Friday 9am to 5.30pm, closed Saturday and Sunday.

Download our app

We also have a really handy app where you can:

  • View policy information
  • View your policy documents
  • Make changes
  • Upload documents
  • Read our FAQs
  • Cancel your policy

Get it on Google Play Download on the App Store

Making a claim

Before you contact us about your claim, please sure you have the following information to hand:

  • Your policy number
  • Your crime reference number, if you have one

If you have an accident, take a look at our guide on what to do if you have an accident for a few tips and what details to jot down.

If you're claiming for something where someone else was involved, let us know if they admitted they were to blame.

If you're claiming on your main car insurance policy:
Call our 24-hour helpline on 0344 600 9021.

If you're claiming on your Motor Legal Protection:
0344 600 9022 for uninsured loss recovery and personal injury
0333 005 0349 quoting 'AUXSAINMLP16' for all other claims.

If you're claiming on your Key Protection:
Please call our 24-hour helpline on 01737 334 254 with your fob number to hand.

If you're claiming on your Guaranteed Courtesy Car cover:
Please call us on 0344 600 9021. Lines are open 24 hours a day, 7 days a week.

If you're claiming on your Windscreen Repair/Replace policy:
Please call us on 0344 600 9021.

If you're claiming on your Excess Cover:
Please call us on 0344 517 0058.

We may record or monitor your call for security reasons, and to help us improve our customer service. Calls are charged at local rates from landlines and mobile.

Breakdown cover

If you’ve broken down and need our help, please have these details to hand when you call us:

  • The driver's name and phone number
  • The make and model of the car
  • The car's location
  • Your credit card number – for Europe or other services
Claiming on your RAC Breakdown Cover:
From the UK 0330 159 8485
From France and Monaco From a landline (free): 0800 290 112
From a mobile: 00 33 472 43 52 55
From the rest of Europe From a landline: 00 33 472 43 52 55
From the Republic of Ireland: 1800 535 005


You'll need to replace the 00 at the beginning with 810 if you're in Belarus or Russia.

Update your documents

If we require you to provide any evidence or documents, you can upload these online by:

  1. Logging in opens in new window to your policy. Not already registered? Register here opens in new window.
  2. Under the ‘Your policies’ click on the ‘Upload your documents’ link.
  3. On the next page you can use the “add files” link to upload the documents you need to send.


Note: Please don’t upload any personal details including bank card information.

Download our app

We also have a really handy app where you can:

  • View policy information
  • View your policy documents
  • Make changes
  • Upload documents
  • Read our FAQs

Get it on Google Play Download on the App Store

Contact us

Lines are open Monday to Friday 9am–5.30pm, closed Saturday and Sunday (or, as stated below).
Customer queries 0345 266 1670**
RAC Breakdown Cover assistance 0330 159 8485**
Lines are open 24 hours a day, 7 days a week.
Car insurance claims 0344 600 9021**
Windscreen Cover claims (Comprehensive) 0344 600 9021**
WIndscreen Cover claims (Third party, Fire and theft) 0344 600 9021**
Lines are open 24 hours a day, 7 days a week.
Guaranteed Courtesy Car claims 0344 600 9021**
Lines are open 24 hours a day, 7 days a week.
Key cover claims 01737 334 254**
Lines are open 24 hours a day, 7 days a week.
Motor Legal Protection claims 0344 600 9022**
Lines are open 24 hours a day, 7 days a week.
Excess Cover claims 0344 517 0058

Monday to Friday 8am–9pm, Saturday 8am–6pm and Sunday 9am–6pm


Complaints:
Lines are open Monday to Friday 9am–5.30pm, closed Saturday and Sunday.
Telephone 0345 266 1670^
Address for written complaints Freepost Sainsbury's Bank Insurance
PO Box 4996
WORTHING
BN11 9AT

Home insurance support

For a quick answer to your query, try our customer support section. 

I took out my home insurance policy:

Pet insurance support

Please go to the pet insurance FAQ and Contact us page opens in new window so our virtual assistant can answer your query quickly for you.

Policies underwritten by Pinnacle Insurance Plc start with ‘PETSB’.

Travel insurance support

For a quick answer to your query, try our customer support section.

If you can’t find what you’re looking for, then you can contact us using the details below.

Sainsbury's emergency medical assistance 24-hour Help Line: +44 (0) 1403 288 125
(Please remember to quote your name and policy number.)
Lines are open
Sales and Service lines: 
9am–5pm Monday to Friday, closed weekends and bank holidays.
Claims lines: 
9am–5pm Monday to Friday, closed weekends.
Sales and renewals 0345 305 2623
Customer service helpline 0345 305 2622
Claims helpline 01403 288 421
Legal costs and expenses +44 (0)117 934 0548
Gadget claims and complaints 0330 880 1762

Life insurance support

For a quick answer to your query, try our customer support section.

If you can't find what you're looking for, then you can contact us using the details below.

Life insurance

Lines are open 8.30am–8pm, Monday to Friday.
9.00am–1pm, Saturday.
Quotes and cover 0800 0137 137*

Complaints:
Telephone 0370 010 4080**
Address for written complaints Sainsbury's Life Insurance
Complaints Department
Legal & Genenal Assurance
Society Limited
Knox Court
10 Fitazalan Place
Cardiff
CF24 0TL

Important information

*Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls are free from a landline and from a mobile when calling from the UK.
**Calls are charged at local rates from landline and mobiles.

Hearing or speech impairments

If you have a hearing or speech impairment, you can also contact us by Typetalk, or specialised text phone. Please dial 18001 followed by the number that you require. If you have a visual impairment, we can provide documents in large print, audio or braille.

Need help with anything else?

Dedicated support

We’re here to support you across all our products and services. Please visit our dedicated support hubs for more information.
 

Sainsbury's Bank ATM support

Please visit our ATM services support page.

Sainsbury's store complaints and queries

For queries or complaints regarding a Sainsbury's store, please get in touch opens in new window.

Download the Sainsbury's Bank Credit Card App

Credit cards made simple

Quick, easy and secure, our handy credit card app lets you manage your credit card wherever you are, whenever you want. You can download the app from the Apple App Store opens in new window for iOS or Google Play opens in new window for Android devices.

Download on the App Store Get it on Google Play

Apple, the Apple logo, iPhone, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries and regions. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC.

Sainsbury's Bank Credit Card app device compatibility